Dogs Trust Reviews

Name: Dogs Trust
Rating: 1.67

1.7 Rating 100 Reviews

16 %

of reviewers recommend Dogs Trust

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1.7

Based on 100 reviews

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Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

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“This is our second dog from dogstrust. All the staff that work for dogstrust are brilliant and so caring for the animals in their care The help if you need it is always there and is only a phone call away. The only thing we can say about dogstrust is BRILLIAN BRILLIANT BRILLIANT. Please support them as the do a massive job looking after the animals in their care. Mick and Pippa Cousens”

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Posted 1 year ago

“Having lost our beloved rescue dog we decided it was time to offer a home to another. The dog was on the website in kennels at Harefield. We received a telephone call telling us that we sound ideal new owners. It was a little further than we have travelled for our previous rescues; we live in Kent, but the dog was in need of the experience and lifestyle we could offer. Went to meet him and he was exactly as we expected. Nervous at first but the handlers were surprised at how well he took to us. We arranged further meets, each time becoming closer to the dog and him to us. We were told we would need 2 more meets and they would arrange a date for us to take him home. Bear in mind the round trip for each visit was over 100 miles and takes 3 hours. On our 7th meet a behaviourist appears, not present at any of our other meets. Next day I get a phone call cancelling our meet for later that day as we are not suitable owners!! No reasons given, phone call did not come from a handler or behaviourist. We are experienced with the breed, adult only home and someone is home all day. Clearly the dictators at Dogs Trust believe that a nervous anxious dog will thrive better in a cage than in a loving home. If you are thinking of rehoming a dog from them, think again. They are highly likely to disappoint you, and much worse , let the poor dog down.”

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Posted 1 year ago

“They have been great for me. Seems like io is just a site to leave nasty reviews for companies :(”

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Posted 2 years ago

“I think this charity is just run for the money and not to re-home dogs.”

Helpful Report

Posted 2 years ago

“Have now applied to adopt on 4 occasions and each time have received an automated reply to advise that we have been unsuccessful. Very disappointed and disillusioned with their procedures.”

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Posted 2 years ago

“Only because I can't give a zero. Happily adopted from them but was chucked out of a training session because my dog coughed and their volunteer 'specialist' said it was kennel cough (confirmed by a VET! that afternoon it wasn't) and they make millions to pay fat cat salaries while being run by extremists.”

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Posted 2 years ago

“Wow so many bad reviews and totally agree. Have rescued about 13 dogs and always rescued the older ones to give them a good home. Currently have 4 dogs all rescues but zero chance of rescuing again from dogs trust. Every single dog they have is no dog home only !!!!!! No dog wants to be only dog in the home they all want company. Shame in dogs trust they have become worse than the rspca”

Helpful Report

Posted 2 years ago

“BASILDON DOGS TRUST I am a fully qualified animal behaviourist, so believe l am qualified to comment as such. There are simply no printable words to describe the staff, procedures, policies, strategies and structures at this centre. The attitude of the staff was rude, arrogant, derisory, unhelpful, condescending, unprofessional and judgemental. Their judgements (over every process are based on their own personal value judgments). I have yet to see another “purported professional” Dog Re-homing centre with dogs in such an appalling and tragic state. Unkempt, matted coats - obviously depressed and living in appalling conditions - this is a MULTI MILLION £ ORGANISATION! And dear reader .. that is what it is all about the £££££££££££££ .. The re-homing process makes it impossible for many suitable people to be able to “jump through the many hoops” they put in place. Their knowledge of that dog you may wish to consider is WOEFULLY MISLEADING please be aware of this. My own story started with the inevitable look at their website. I have had the privilege of sharing my life with rescue dogs for over 40 years. I trained as a Psychologist then went on to become an Animal Behaviourist. Following viewing their website l found a pair of 3 year old dogs of a breed (although mixed) l have owned and fully understand their breed traits. I completed the online application form and submitted it. I was contacted within a week. I was offered the opportunity to view the dogs. I drove 100 mile round trip to do so. I was allowed 15 minutes with the dogs who were in a heartbreaking state - (Shitzu) coats matted, neither could see out from overgrown “fringes” - let me tell you dear reader, they were advertised as being “terribly nervous” - this was due in my belief to the way their breed was misunderstood and the treatment they were receiving at this centre. The previous owners had taken both to a professional grooming parlour as l could clearly see a few areas amongst the matted coats that were “professional lines” l was not told that this visit would only last 15 minutes in an outside run - with the overkill of TWO staff present at all times whose attitude towards me was one of derision - may God help new dog owners! I was then told that l must make multiple visits to the centre as “the dogs must get to know you” no dog will “get to know you” in multiple visits (at their appointed times) of 15 minutes, days apart. My heart truly broke for these two beautiful dogs .. I agreed to do 2/3 visits more and could provide a full video viewing of my property and garden. They didn’t wish to see a virtual tour of my home until l had completed many (they didn’t specify the amount of visits required) visits - now l know my home and garden tick all the boxes - they don’t - so, in effect, l could drive up to 1000 miles to see two dogs and then be refused on “some point”. I then took them on in my professional capacity as an animal behaviourist politely at first and latterly assertively. PLEASE READ THE FOLLOWING CAREFULLY.. DOGS NEED RESCUING FROM THE DOGS TRUST financial treadmill. To ALL of you dear folks who have tried to work with this rescue .. don’t please feel bad - it is not YOU! They are NOT FIT to be registered as a re-homing centre - l walked away only to see as l turned my head to look back a St Bernard hardly able to turn around in a glass box looking utterly pitiful .. AVOID THE DOGS TRUST! Choose a good local rescue please! THE DOGS TRUST SHOULD BE SHUT DOWN”

Helpful Report

Posted 2 years ago

“The Dogs Trust don't terminate ANY healthy dog . They accumulate all the psycho dogs that nobody wants and put the others in amongst them to acquire their bad habits like constant barking day and night .”

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Posted 2 years ago

“I have worked for this apparent charity for 14 years, And gave my all .. sponsor dogs!!!! Live like any other dog in Kennels. 23.5 hours a day, afraid, frustrated and suppressed. Please don't give to the sponsor dog appeals!! it is Purley a money Making scheme to line the pockets of the five figure salaries of the disgraceful management team along with their free houses. To give to the dogs at dogs trust please buy treats, bedding or toys..Not MONEY”

Helpful Report

Posted 2 years ago

“Very disappointed in Dog trust. They are discrimination, I am black and my friends are Asian. We have applied for a dog at least 10times, we have house and not work so many hours per week. We have never been selected for adapted a dog for a company . We love animals.”

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Posted 2 years ago

“Upset and very disappointed. We are so sad and disappointed with Dogs Trust. I sent in an application for a small sweet border collie, and felt we ticked all the boxes. We sadly said goodbye to our courageous border collie just over a year ago, so felt now was the time for another companion. We are 2 adults who live in a rural setting with a quiet home, and have experience with collies. The sweet collie has been on their site for some time, and although she is being fostered at the moment, that is not the same as having a forever home is it. I received a generic email from them just stating we were not suitable. I wish I could contact them to say "please reconsider our application, as we just don't understand what we did or didn't put on our application, for them to just say no thank you. I have supported Dogs Trust for 10+ years with membership and Christmas donations etc... I am not bitter as I believe in what Dogs Trust do, but we just cannot understand how any of their dogs get rehomed, because its all very black and white to them with their questionnaire, and therefore we all miss out. I appreciate that they are very busy, but there are 19 dogs at Ilfracombe, and we just wanted one specific little border collie. I would love to hear from Dogs Trust to just see if we could come to some alternative response.”

Helpful Report

Posted 2 years ago

“Worked there for 12 years,big bullying culture from management and other carers,bitchy,big work load put on you,had so much to do in 9 hours and the dogs didn’t get much of my time,management and others that worked there made my life hell,dreaded going into there everyday,that place gave me PTSD”

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Posted 2 years ago

“We previously rehomed a dog from Dogs Trust (Basildon) 7 years ago as a companion to our westie & had no issues with service provided. So when we lost our westie recently we went back to the Dogs Trust to find a friend for our remaining dog. What a mistake!!! there are now so many restrictions in place about the type of home the dogs can go to that it is now impossible for us to adopt another dog from there. We are an all adult family of 4 but many dogs can only go to a home with one or two people. We also have 4 cats & none of the dogs can go to a home with cats even though they have never actually lived with a cat. Apparently the way they test to see if a dog can live with a cat is to rub the scent of a cat on a piece of material then introduce to the dog to see how it reacts, as is only natural the dog thinks it's a toy & wants to play with it, so shakes it, verdict can't live with a cat, this is ridiculous the only way to test if a dog is cat friendly is for it to meet a living cat. Staff at centre not particularly helpful when we enquired about a number of dogs we saw on web site that were not at the site, gave negative feedback about dogs to discourage us from adopting. Altogether a waste of time. As someone who sponsors 3 dogs I'm considering withdrawing my sponsorship, it's only because I care about the dogs that I continue paying”

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Posted 2 years ago

“I'm only putting this comment as I have this afternoon seen soneone at a store trying to get people to sponsor a dog for £2.30 a week (why not say a tenner a month!) I discussed with this representative of the Dogs Trust that I had been thinking about adopting a dog (a small one) but each dog advert said you must have a garden with 6 foot fence and when I said I lived in a flat but there were lots of green areas around my property he bluntly told me as I didn't have a garden they would'nt allow me to adopt Shame really as not everyone lives in a house with a large garden and a high fence and as such any wee dog I would happy to take is losing out as are many more!”

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Posted 2 years ago

“Shocking service and will never support the Dogs trust again. Total waste of time and hope.”

Helpful Report

Posted 2 years ago

“I can't adopt in the UK for toffee. I want a senior but every charity i email doesn't respond. I've now found a dog from Romania on Facebook groups for a fee of 400 passport and travel. Shocking charities over here don't respond especially as they need homes so desperately. Obviously not desperately enough.”

Helpful Report

Posted 2 years ago

“Don't return email's or phone calls”

Helpful Report

Posted 2 years ago

“They seem reluctant to rehome any dogs. We've submitted applications with the bare minimum of requirements; the application is rejected and the dog remains on the website. Over a number of weeks, at least one family has had no reason to be incompatible and the dog has remained un-homed. They claim to have thousands of applicants every week, so a good-looking dog shouldn't be hard to rehome. It's not hard to imagine keeping the dog's profile on the site is a means of generating donations.”

Helpful Report

Posted 2 years ago

“After a correspondence with the dogs trust which ended, quote: 'Thank you for sending through all the required documents for Theo, we have appointments available on Saturday 20th if this is still suitable for you. I will forward the videos etc to our contact at Dogs Trust to see if he would be a suitable candidate for the police. If not, I am sure we will be able to find him a suitable home.' I thought it was worth the 250mile, 5hr round trip. Instead of the person who wrote the email we were met by two girls who made it clear within seconds there was to be no chance of rehoming, just a wall of negativity and a litany of excuses. We have adopted from them in the past and I thought they were a good organisation, but no more.”

Helpful Report

Posted 3 years ago

Dogs Trust is rated 1.7 based on 100 reviews