Dogs Trust Reviews

Name: Dogs Trust
Rating: 1.67

1.7 Rating 100 Reviews

16 %

of reviewers recommend Dogs Trust

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1.7

Based on 100 reviews

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Dogs Trust 1 star review on 5th March 2024

Scarred For Life

Dogs Trust 5 star review on 21st November 2023

Jacqueline Cuthbert

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE WARNED The 2 lovely placid old lady dogs I adopted have to go back. DT had failed to notice iin the 3-4 months they had the dogs in their care that one had an extremely agressive trait towards other dogs on leads. This has resulted in me being scarred for life. I only had the well behaved old ladies 2 nights - and on the next day one simply flew at a passing dog on a lead. I was pulled over and ambulanced to hospital with head and facial injuries. I live alone. Did DT come to my rescue? Not a bit of it. Their Post Adoption Help line had only a recorded message. They are going to take the poor dogs back after initisally telling me they wouldn't. Very upsetting experience and the dogs and I have been seriously let down.”

Helpful Report

Posted 8 months ago

“We adopted a dog from dogs trust in Cardiff. We understood that there were some issues with him, we were patient, learned things about him as we went along. We had an incident with one of their vets where he bit her, she then waited three months to report this to police, in that time we worked hard with him to learn more about his triggers, I contacted dogs trust in regards to police where I was told more information about his background. Information they did not provide when we enquired about him. We then a few months later had another incident with him and our cat, we again contacted dogs trust who again provided more information that we were not given yet again. Unfortunately we had another incident where he went for my son and when we informed dogs trust we were again told more information. This poor dog had been in a crate that was too small, not outside much, been around domestic violence and with drug dealers. NONE of which was shared with us. We knew we had some work as he was nervous if men but we tried. It was heartbreaking taking him back but we had no choice. After the last incident and the lady said stuff i told her we were never told this and she tried to back track. They are putting peoples lives at risk and putting dogs through more trauma”

Helpful Report

Posted 9 months ago

“I traveled two hundred and fifty miles to meet the beagle I had reserved . He had been rescued as a stray and had a few issues that would need care and patience to settle him into a loving home, I had met all criteria to date, he was given all his vet checks and jabs etc in preparation for his adoption. The vet spoke to me the previous day and was very happy that he would be gong to a good home telling me what a lovely dog he was. All that was outstanding was for me to meet this sweet dog and also introduce my dog to him. It all went down hill from there . I am an experienced beagle owner having had my last rescue beagle for eleven years . I was looking forward to being a mum again to one of these gentle dogs. My original appointment was cancelled due to to this little fellow having acquired a broken toe ( supposedly caused by an altercation with another dog) . On arrival at the office I was met with an unfriendly woman who immediately criticised my dog telling me he appeared anxious and that his tail was down among other negative comments. I had explained prior to my visit that travelling in a car was not one of his favourite things, I was expecting to spend some time with the beagle in the first instance , before introducing the dogs as I had previously been told. But instead we embarked on a short walk that was not beneficial at all. I was afforded less than two minutes with the dog in the reception area, and told to return after lunch. With a heavy heart I decided. not to return, their attitude was appalling and un-empathic . This seems to be the norm for this CHARITABLE organisation. ; Read reviews ) If you are considering donating perhaps it would be worth considering a more deserving charity.”

Helpful Report

Posted 9 months ago

“Dogs trust need to amend their ‘new and improved’ rehoming system introduced Nov 2023. Why can you no longer pick a dog to re home yourself, instead you have to apply and let them do the choosing. By doing so the dog I would like and feel best aligned to is apparently a no match, so I left unhappy and the dog left unadopted. Giving customers no pride or purpose in picking their own dog is not the way this process should be!! People who have had a rescue before or want to rescue a dog will always be more dog oriented than puppy buyers, so please please give them the best opportunity to get these dogs adopted and to homes that get the privilege to choose!!!!!!!”

Helpful Report

Posted 10 months ago

“Feel really let down by dogs trust at Bridgend. We met our beautiful beagle girl 4 months before bringing her home. We had her for 3 months and phoned for advice about aggression. We were told the behavioural team would get in touch. No they didn’t. Husband was bitten four times for no apparent reason. Again no help just the behavioural team would be in touch. This went on for 10 months until on Xmas Eve she attacked him so badly she broke his finger he needed stitches to his palm and wrist. We phoned and they came to get her. We are heart broken but if they had helped and responded we may have never have had to return her leaving a huge Phoebe shape hole in our life. Shame on you Dogs Trust. This was our first dog we had no experience with beagles.”

Helpful Report

Posted 10 months ago

“I just want to highlight how difficult my experience is in volunteering for the dogs trust I have been trying to do for a few years and I understand there was covid but I have filled in 2 application forms and had no response apart from the automated response I am hoping dogs trust at gonsal can address this for any future potential volunteers”

Helpful Report

Posted 10 months ago

“On the 10th December 2022 we got Tim a beagle and he’s changed our lives for ever we just carnt imagine been with out him he is the most loving and funny dog and he lives our other dog Paddy they do everything together thank you dogs trust”

Helpful Report

Posted 1 year ago

“I cant comment about present policy at Dog Trust, but on 9th Oct 2015, we had a wonderful boy Cojo, my fantastic survivor, a Staffs Bull with epilepsy from them, we lost him last week at age 15, it was a privilege to have him with us for so many wonderful years, i thank Dogs Trust, Shrewsbury, for their support on a shared adoption scheme and initial support. They did not let us or Cojo down, its sad to read the painful experiences of people in their reviews, i only hope Dogs Trust can make this a little better for folks coming to them, anyway, the dog at the centre of it is what should matter most on both sides. Thankyou Dogs Trust for you constant support through your Shared Adoption Scheme , you never let us or Cojo down”

Helpful Report

Posted 1 year ago

“I read they make millions,but still don't have enough dog food .staff was investigated they seem to be getting pretty high salaries makes you wonder ...”

Helpful Report

Posted 1 year ago

“Never again!”

Helpful Report

Posted 1 year ago

“Website is absolutely useless. Entering the postcode then trying to select a breed is nigh on impossible, you can't do it. I'll go to a local dog rescue instead”

Helpful Report

Posted 1 year ago

“2 months and still DT Shrewsbury haven't bothered contacting us, we have been going to the site each week to be told they have nothing for us out of a 100 plus dogs unbelievable, I asked about one dog and was told he as gone, 2 weeks on he's still on line, no wonder they have so many dogs waiting, disappointed or what.”

Helpful Report

Posted 1 year ago

“After several ignored applications, I received a response - no luck in dogs, however, would I like to volounteer in the shop at Snetterton instead? When I explained I work from home and have a free schedule, as in, my working day allows me to stretch my legs, walk the dog, cut out the commute, they assumed that meant I was free to travel and do two jobs a week at once? And when I said 'that's not viable' - the response I got back was 'you would have to travel to meet any dog for rehoming so that's why you're not suitable' - as if these two things are one and the same. Really poor sifting process, many assumptions made without any gentle probing from Dogs Trust, and they wonder why they can't rehome dogs and they're overwhelmed. Have met multiple people out and about when dog walking who will say they tried to rescue from DT but unable to due to some arcane bizarre restriction or simple lack of explanation. Not all homes suitable, I understand, but definitely an offputting experience. Judgmental without having asked, application form too vague for the questions they actually want to ask, leaves a lot of scope for error. Irony: Had already visited Snetterton and was told could only apply online, so why would I keep visiting Snetterton to see a dog behind glass I had no way of knowing I'd have any chance of helping, let alone meet without online approval?”

Helpful Report

Posted 1 year ago

“DOGS TRUST NEED TO BE CLOSED BY THE GOVERNMENT LAW BY 2019 UNDER CRUELTY TO THE ANIMAL WELFARE ACT OF 2019 , 2001, NEGLECT AND HARM TO ANIMALS IS A CRIMINAL ACT NEED TO CLOSE DOGS TRUST, RSPCA AND BLUE CROSS CENTRES DOWN . ☠☠☠☠🖐👀⛑💄”

Helpful Report

Posted 1 year ago

“Me and my partner was looking to re-home a dog and felt we had the perfect set-up to do so, we have a house that is in a rural area and has a nice fishing pond as well but was turned down without even an inspection. It's disappointing that we have to look towards buying a puppy from a breeder instead of giving a dog in the kernels a new life. Disappointed with their logic.”

Helpful Report

Posted 1 year ago

“Dogs trust are MOST DEFINITELY NOT INTERESTED in rehoming dogs with people that have the knowledge and experience of the breed they are applying for plus the right environment for the dog. I have applied 4 times for the breed of dog that I HAVE OVER 30 YEARS of experience in keeping and training even when the onsite description reads MUST HAVE BREED EXPERIENCE. I have on each occasion ONLY RECEIVED an automated email stating that I am not a suitable or a good match . Nobody from Dogs Trust has ever contacted me directly. I would NOT be offering to rehome a dog if I didn't have the time, knowledge,experience or facilities to after it properly. I applied to the Dogs Trust to help a dog that needs a home. DOGS SHOULD DEFINITELY NOT TRUST THE DOGS TRUST to act in their best interests. One star only because there isn't the choice to leave 0.”

Helpful Report

Posted 1 year ago

“We adopted our beautiful Pup from Dogs Trust - Canterbury. They have been absolutely amazing through the whole process from first applying to after we have brought him home. They took their time to go through everything with us pre adoption, during the adoption and after. We have had him 2 days and they have already checked in via phone calls and also via their Instagram page. The amount of support we have had is amazing 💛”

Helpful Report

Posted 1 year ago

“Purchased our delightful Hattie from Dogs Trust Kenilworth in November ‘22. At first Dogs Trust was so very helpful and professional, I couldn’t fault them for their backup programme. However in mid March our pup began limping and was in pain. We took her to our local vet who diagnosed a twisted knee and prescribed pain killers. The condition didn’t clear up and a second diagnosis revealed a degenerative bone condition requiring immediate surgery to remove the top of the femur so that a pseudo joint would form. They suggested a hip replacement costing £6000 pounds which we simply could not afford. The vet then advised the cheaper alternative, the pseudo joint route which would have a satisfactory result but not so quickly. £2500, plus almost £1000 pounds initial treatment and x rays. We agreed. It was suggested by the vet that as we had only recently purchased the puppy Dogs Trust might be able to help. We contacted the Dogs Trust and when my wife informed them of the situation they just dropped us like a hot brick. And as the condition was genetic we suggested that they might contact the people who adopted our puppies brothers and sisters and advise them of the condition. You could almost see the icicles forming on the end of the telephone. The person we spoke to at Kenilworth just did not want to know and pretty much ignored the whole situation. We had hoped that considering the fact that we had bought the puppy, who will stay with us whatever happens, only a few months previously and, although we have not yet got the evidence, she must have had the condition when we bought her, we might get some further help from the Trust. Of that we have no chance. Further we would have thought that the other families should be informed of the possibilities that their puppies might be affected would have been a priority, very little chance. Dogs Trust have seriously let us down, we have paid the vets fees and there are more to come with therapy and further follow up examinations. So, if you are thinking of going to Dogs Trust get your dog thoroughly examined and blood tested. Despite the problems we have encountered the dogs and puppies at the Trust still need a loving home, but just be aware. I’m not sure if the Sale of Goods act applies, I really don’t want to go down that path. Our Hattie is home and this is where she stays.”

Helpful Report

Posted 1 year ago

“Amazing team, we would have lots of homeless dogs if it wasn’t for these guys. The negative reviews seem to be from people not suitable to re-home, people looking for a certain breed only… dogs trust are doing great filtering these people out. Dogs need loved homes regardless of the breed”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful application process for Dogs Trust to determine whether or not you are 'suitable' or not to rehome one of their dogs. I had a couple of phone calls where we arranged meeting the dog etc, I had an email sent on Friday evening which I didn't pick up till Sunday, as I was about to reply I noticed another email had been sent on Sunday morning stating that I was not suitable without any given reason!! (More like I didn't jump and reply on Friday so you struck me off!) I work from home, have a huge garden which is fully fenced off, I'm active and go for a walk on a morning and jog in the afternoon, all of which the dog would have joined me on. I am very particular on the breed that I would like and unfortunately I cannot find another one to rehome/rescue. I am now going down the process of buying from a breeder, which I did not want to do given that you hear they are crying out for them to be rehomed. What a load of rubbish!!”

Helpful Report

Posted 1 year ago

Dogs Trust is rated 1.7 based on 100 reviews