Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: GEMINI HOUSE, 136-140 OLD SHOREHAM ROAD, Brighton, East Sussex
Rating: 4.79

4.8 Rating 1,316 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 10th November 2024

124

Anonymous

Anonymous // 01/01/2019

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“Sent first one back and ordered another size smaller”

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Posted 6 months ago

“Fantastic, communication was great, well above any and beyond, would happily buy again from you with no worries”

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Posted 6 months ago

“Lovely dress, true to size and very well made. Delivery was quick and arrived perfect. Thank you.”

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Posted 6 months ago

“Quick delivery and service”

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Posted 6 months ago

“The Billie dresses have become part of my staple wardrobe. Reliable, flattering and practical.”

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Posted 6 months ago

“Great service from Dolly Dotty . My dress arrived very quickly and well packaged . I did have to return it because it was too big . But they refunded me with no quibble. I do recommend these guys and i'll defo but from then again”

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Posted 6 months ago

“Dress was very lovely, generous fitting, quality materials, really unique vintage print, it was too large so i sadly had to return it, the reason for 3 stars is the very challenging return service or lack of one, it is very expensive and its on to you to find the method of a return and make your own lable and return note!, the return address on the parcel is different to the one on the website, thankfully i checked before returning, it cost me £9.95 too return my dress securely, not the suggested £4.50, its been 8 days sinced its been signed at the time of writing this, it had been recieved back and i am still awaiting a refund,”

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Posted 6 months ago

Dear Sharon, Thank you for taking the time to leave us a review. We're thrilled to hear that you appreciated the dress's quality and unique vintage print, though we're sorry it did not fit as expected. We understand your frustration with the return process and the associated costs. As a small team, we sometimes face challenges during busy periods that can lead to delays in processing returns. Your feedback is valuable to us, and we're actively working to improve our return service to make it more convenient and cost-effective for our customers. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. Regarding your refund, we're pleased to inform you that it has already been processed from our end 2 days ago and our returns process takes up to 7 days after we receive the return. If you haven't received it yet, there may be a delay with your bank. Please allow a few more days for the funds to reflect in your account. If you encounter any further issues, don't hesitate to reach out to our customer service team. Thank you for your understanding and patience. We hope to have the opportunity to serve you better in the future. Best regards, Your Dolly and Dotty Team

Posted 6 months ago

“Please note the above score refers to your refund process ONLY. At the end of March I ordered two dresses. Unfortunately, one of these was too big and was returned to you on 3rd April. Royal Mail tracking indicates that this was delivered on 6th April. To date ( 16th April) I have not received any contact from you to confirm or acknowledge this, I have also not yet received the expected refund which is disappointing. Whilst there was no invoice enclosed with the order - I enclosed my full details, order reference number and reason for return to enable a speedy refund. I had a similar experience when last year I ordered two of the same dress in different sizes. I returned one and after two weeks of hearing nothing contacted you by email chasing the refund. Whilst I am more than happy with the five dresses and petticoat I have purchased - your refund process needs to be reviewed.”

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Posted 6 months ago

Dear Sandra, We're truly sorry for the inconvenience and frustration caused by the delay in processing your refund. We understand how important it is to promptly handle returns and issue refunds. Please accept our sincerest apologies for any inconvenience this may have caused you but we are thankful for your feedback so we can do better next time. As a small team, we sometimes encounter delays in processing returns, especially during busy periods. However, I'm pleased to inform you that your refund for the returned dress has already been processed. If you haven't received it yet, there might be a delay in the banking system, but rest assured, the refund has been initiated from our end. If you have any further concerns or questions regarding the refund, please don't hesitate to reach out to us via email or chat. We always make sure our customer service is top-notch to ensure customers' complete satisfaction. Thank you for your understanding and patience. We look forward to resolving this matter for you swiftly. Best regards, Dolly & Dotty

Posted 6 months ago

“The dress I order was beautiful. The pattern and the colours went together wonderfully. But unfortunately it was to big for me. It has been returned, but I am still waiting for my payment to be refunded.”

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Posted 6 months ago

Dear Janice, I'm sorry to hear that the dress you ordered didn't fit properly but thank you for appreciating the dress it looks as beautiful as you described. We refunded this order yesterday, the refund should go back to your original form of payment within 3 days. I hope this helps and if you have any concerns or questions, please let me know, and I'll do my best to assist you. Kind regards, Dolly & Dotty

Posted 6 months ago

“Great fit but not 100% on the colour as it's much brighter than the picture. I couldn't return as there was no invoice enclosed or any other paperwork for that matter. So I'm stuck with it. Its a shame as I would have probably sent it back and chosen the sage green instead.”

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Posted 6 months ago

“I'm always thrilled with my dolly and dotty dresses.They are always so comfortable, the prints are gorgeous and I love having pockets! I'm always sure of a compliment when I wear one.”

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Posted 6 months ago

“Hard to choose a dress as so many lovely materials and styles to pick from.”

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Posted 7 months ago

“I’ve bought 3 dresses now off Dolly and Dotty and I have to say I am very impressed with them! I don’t often leave reviews but felt the need to share just how beautiful these are even for the more curvy girls like myself. I’ve had many compliments, even by strangers which says a lot! Will definitely keep buying from this fabulous company and highly recommend to everyone 😊”

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Posted 7 months ago

“My collection of D&D frocks is ever growing. I love the ridiculous patterns, they're stylish and well made. I do prefer the slightly heavier, silky material. I always receive compliments when I wear them. However, and I have pointed this out before, the hook and eye top fasteners are never (and I stress this NEVER!) fitted properly. My most recent aquisitions have them all facing skywards, previously they have been stitched about an inch apart. Never are they funcional, except to knot in my hair. Please make Pangolins!”

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Posted 7 months ago

“Poor quality so I sent it back. Still not received a refund though.”

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Posted 7 months ago

Dear Julia, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 7 months ago

“Still awaiting refund...”

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Posted 7 months ago

Dear Cheryl, We sincerely apologize for falling short of your expectations regarding the dress quality. Your feedback is valuable to us, and we'll certainly take this into consideration for future improvements. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding. Thank you for sharing your thoughts with us. Warm regards, Your Dolly and Dotty Team

Posted 7 months ago

“Great dress. Quick delivery”

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Posted 7 months ago

“Product arrived fast and nicely packaged, and the website was easy to use. No trouble at all, would definitely use Dolly & Dotty again.”

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Posted 7 months ago

“Absolutely love this dress. The material hangs beautifully and it feels so nice to wear. Pockets!!!!! Always a winner too.”

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Posted 7 months ago

“I purchased this beautiful red swing dress and petticoat to try out for a costume for a quartet I sing with. We’ll be getting another three if the others like it as much as I do. The dress is great value and arrived within two days of ordering!”

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Posted 7 months ago

Dolly and Dotty is rated 4.8 based on 1,316 reviews