Dolphin Fitness Reviews

Name: Dolphin Fitness
Rating: 2.53

2.5 Rating 140 Reviews

38 %

of reviewers recommend Dolphin Fitness

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Phone:

01273 921 222

Location:

135 Trafalgar Road, Portslade, Brighton United Kingdom
BN41 1GU

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Dolphin Fitness 1 star review on 4th November 2024

Anonymous

Dolphin Fitness 1 star review on 19th April 2022

Kimberly

Dolphin Fitness 1 star review on 5th January 2022

Lee

Anonymous

Anonymous // 01/01/2019

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“Spent nearly £350 on barbell and weights only for it not to turn up! Make it near impossible to get home of them as they close every enquiry you open about your products. Don’t reply to emails either! Stay away from these frauds!!”

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Posted 4 years ago

“Ordered on 21 March Today 02 of April got a message ,'not able to send the items ordered'.Fair enough but what about my refund.They kept my money and do not respond to my emails.Mr Ali Reza Ariyan director of Dolphin Fitness ,Could you refund my account,my order DF5815837607.thanks”

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Posted 4 years ago

“Been waiting weeks for an order of baby formula that they listed as in stock on their site but actually didn't have in stock. They have kept my money and sent nothing and now are ignoring my messages, closing any enquiry I make within minutes without bothering to respond. Looks like I'll be having to claim the money back via my card provider at this rate.”

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Posted 4 years ago

“I placed an order on 12th March, I still haven't received my order and absolutely no communication, it's absolutely disgusting, each day I open a case up and they literally close it within minutes!! I will also be reporting this company. Avoid using them! I will have to contact my bank to get my money back and use Holland and Barrett”

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Posted 4 years ago

“I got my order after 3 weeks!! Never again.. Horrible customer service, no email address to contact them, when I call them call is disconnecting after 5min!! No tracking number as well..”

Helpful Report

Posted 4 years ago

“I ordered and paid for two things last Tuesday and asked for it to have it shipped together on the friday, that’s now four days ago without any updates about the delivery. On the website it still only says “order received”. All of a sudden I get a refund but still no email with an update or the thing I’ve ordered. I’m assuming the things were out of stock and they couldn’t be bothered to tell me. Will never ever use again or recommend to anyone.”

Helpful Report

Posted 4 years ago

“I ordered 6 x Biona elderberry juice for around £20 a the beginning of March, it took them 2 weeks to tell me that they were cancelling my order implying that this was due to stock. Having checked the website today the same item is shown as in stock but now for £32.95. The owner is exploiting and profiteering from people’s need of provisions during a national emergency. I think that's pretty low. I have reported the owner Mr Ali Reza Ariyan to the Competition and Markets Authority and recommend anyone with a similar experience do the same.”

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Posted 4 years ago

“Spent over £70 over a week ago. No product No updates No emails Joke of a company. AVOID. Most of the good reviews are paid.”

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Posted 4 years ago

“Stopped using Holland & Barrett I find Dolphin more competitive and the range of products is expansive. 5th time I've used them all products arrived on time. Products top range. Gra. C”

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Posted 4 years ago

“Always efficient and easy to deal with. Been using for years and no problems whatsoever. Highly recommend.”

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Posted 4 years ago

“Take money with no stock on board happened a few times. Though it's there fault they hold back any order that is available until stock arrives to save on postage..this could be anything from a week to never .. poor service !! Terrible customer service!!”

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Posted 4 years ago

“I thought I’d give them a try again after a few years. Big mistake. Still The worst customer service you can imagine, backed up by poor delivery service. Avoid like the plague.”

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Posted 4 years ago

“Great products sadly let down by completely environmentally UNfriendly plastics. 2 small bottles (approx 4inx2in) of supplements wrapped in, GET THIS, over 6ftx12in of bubblewrap AND in a bubblewrap package NONE of which is recyclable!! We wont be back. Its about as irresponsible and ignorant as you can get in these enlightened times of climate change etc. A small cardboard box and some wrapping paper to wrap the bottles would have been quite sufficient. Shame on them. This is why plastic should just be banned cos stupid people simply dont common sense and being an ignoramus is apparently blissful!!”

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Posted 5 years ago

“I've never had any problems with their orders, everything arrived a bit lazy but that's because I went for free delivery. But beside's that, their products are really good. Honestly I wasn't expecting so many bad reviews.”

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Posted 5 years ago

“I've been a DF customer for many years now, and can confidently say I have never experienced any of the issues that others seem to be. I consistently get great products delivered on time and in perfect condition. The one time I did need to return a product (which had an issue at the fault of the manufacturer, not Dolphin Fitness), I was answered immediately and the product was returned for a fast refund without any sort of issue, and the customer service staff member I spoke to was perfectly pleasant to deal with. The only criticism I have of the company is that their website is a bit naff and needs a serious UX/UI overhaul to bring it in-line with their competitors and modern-day website design, but that's it. Overall: Very happy customer. Great products, great deals, great service.”

Helpful Report

Posted 5 years ago

“Very poor and time consuming customer service. Every concern directed to the same person whose is unhelpful and actually quite spiteful. as above I have tried to talk to customer service.mo”

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Posted 5 years ago

“I ordered 2 boxes of the protein bars. Both were in stock during the order. After 2 weeks, I got an email that the products I ordered are not available. I checked their website today, and they still listed the same product with info of "In Stock". What a shame.”

Helpful Report

Posted 5 years ago

“Disrespectful and unhelpful messages is all I got from Dolphin Fitness when I enquired about the progress of my order, and then they simply fell silent, ignoring my query. When I had not received any information regarding delivery, i.e. dispatch, deliver date, after 4 working days of placing an order of considerable value, I called customer service. One can't call direct, but have to leave a message on their answer phone service. I felt somewhat re-assured that it would my query would be 'fast-tracked' because I had provided the order number. Yet, no call-back, not on the same day, not the day after. So I resorted to emailing Dolphin Fitness with the same query, getting increasingly worried that my order had never been dispatched. Instead of being giving the relevant information, Dolphin Fitness wrote, "If you required this order by a certain date we do offer many delivery options for you to choose from." I then tried to place another call to ask them whether my order had been dispatched, again to no avail. So I sent another email, including in it the question why I do not receive any call-backs, despite Dolphin Fitness's promise to do so - again, rather than the information I was requesting, I received this defensive, cynical response "Why would you call when you already have opened a line of communication via email?" Shoddy attitude to customer service, they take a haughty stance and leave the customer reeling.”

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Posted 5 years ago

“Absolutely disgraceful customer service I ordered products that the website said was in stock then they emailed me and said "no in stock" and I still haven't been refunded for the items that were not in stock. Now they wont even answer my emails I will never use them again ...”

Helpful Report

Posted 5 years ago

“Whey protein arrived with the cardboard seal already off and laying in the protein. Asked for a refund but they required photographic proof. Tried to explain there was nothing to take a photo of as the seal wasn't sealed so it would be a photo of an open protein tub. 3x tying to explain this to now being ignored. Terrible attitude from CS saying I prob didn't like the flavour.... Who doesn't like cookies and cream!!! Stay clear!”

Helpful Report

Posted 5 years ago

Dolphin Fitness is rated 2.5 based on 140 reviews