Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.81

1.8 Rating 642 Reviews

20 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.8

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to fix dishwasher was ignored when I said what was wrong was given dangerous advice to use an extension lead the machine was faulty not my socket. Washing machine the offered a replacement it was not like for like or similar I had to buy another washing machine from another firm they insisted I a fire risk machine they were rude and unhelpful! Before this they were excellent.”

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Posted 5 years ago

“3 visits. Escalatited complaint. Promise to check third visit satisfactory as first two engineers failed to fix two simple dishwasher clips then ordered wrong ones. Third came without any info so had to order parts. Unvelievable.”

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Posted 5 years ago

“Fast enough to take your money, but sorting out issues! I have a fridge that packed up - the qualified approved repair engineer didn`t have a clue, had to call a service line to find out how to get the fridge into a service mode.. Then tells us he`s can`t fit the required compressor because he`s not qualified for the type of gas. Now waiting for the 4th visit What do D&G say? You can either wait or cancel the plan... Wouldn`t let me speak to a manager Suggest you vet your engineers D&G & up the game”

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Posted 5 years ago

“They never answer the phone they are a joke all I need is my plan number so I can book on line!!”

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Posted 5 years ago

“Would have given 0 star if I could. Washing machine broke and repair man came week ago. Said it's very expensive to fix. No contact from D and G whatsoever. I called and was told to wait 1 more day then they would overide admin decision to fix (which was coincidentally agreed as i was on phone I'm happy to have it repaired as good machine). I waited 2 more days then to be told I've got to wait another week then call them back! They tell you different things to get you off the phone. Unacceptable ive already waited 2 weeks. They really should be investigated as appalling service .”

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Posted 5 years ago

“Absolutely do not even think about this company they verbally sell you a 6 month contract and 4 months later claim it was for 12 months and want 12 months payments. Keep well away. This is my 1st ever review since I started using the internet in 1997. Unfortunately I have to give a 1star.”

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Posted 5 years ago

“Absolutely rubbish service avoid”

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Posted 5 years ago

“Absolute rubbish customer service, will happily take your money but when it comes to booking a repair they don't want to help. Avoid at any cost”

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Posted 5 years ago

“Absolute terrible company to deal with. Customer service operators don’t have a clue. Policy will b getting cancelled and would rather pay a bit more with Scottish Gas. Customer service operators shifted me from Pilar to post nobody wanting to deal with the situation. Would I recommend this company definitely NO”

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Posted 5 years ago

“Shocking customer services! Spent several hours on the phone being shifted from pillar to post for what should have been a simple task - to get a service engineer to take a look at my tumble dryer! All attempts to put me through to the repair centre failed. Resorted in e-mailing them to be told that I should try calling back when lines open in the morning to avoid queueing! Frustrating!”

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Posted 5 years ago

“Absolutely appalling to deal with so avoid them at all costs. Been waiting 2 weeks to get a cooker repair and not once has anyone called to update me so it's left to me to phone them all the time. Their so-called Resolution team are a joke and have no intention of helping, in fact, they're the exact opposite and seem to take pleasure in making you wait. When I asked why not one person had called they actually said this is an incoming call centre so we can't call you back, this despite being told on 2 separate occasions that they would, so make of that fiasco what you will. DO NOT USE THIS CROWD........you will regret it.”

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Posted 5 years ago

“After 4 years of paying for washing machine and tumble dryer cover, my washing mashing spinner has broke, the door has also been leaking and the bottom of the machine has corroded so they are refusing to repair or replace, wouldn't touch this company with a barge pole, absolutely disgusted, now left with no washing machine and out of pocket by 4 years worth of insurance”

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Posted 5 years ago

“I had a fault with my washing machine, Domestic and general sent out Whirlpool, engineer arrived said I dont work on these, stated I will try ot get going, if you call back in 4 to 6 weeks I will get it written off and replaced with a whirlpool machine, waited over a week for this appalling service, called D&G again and they appointed an independent repairer, they cam out fixed in minutes, they told me they told me whirlpool only want to write off and then replace with a whirlpool product, I would not have whirlpool, considering changing to another insurer.”

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Posted 5 years ago

“The most shocking service EVER. Please do not use this company. I had 13 engineers come out to repair a single fault with my dishwasher - that’s 13 mornings / afternoons off work. The engineers were rude, uninterested and rushed. On two occasions they simply didn’t show up and I received no explanation why until I chased up and was told on the first occasion the van broke down and then that the engineer was unwell. Absolute joke from start to finish.After flooding my kitchen they offered to replace my machine and then sent me the bill! Please, I implore you, do not give your money or time to this shocking company! I was promised call backs to follow up on my complaint and didn’t get a call back.”

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Posted 5 years ago

“Sold me a protection plan for a fridge/freezer over the phone, the sales person made it sound fantastic, unlimited parts, unlimited labour to repair a fridge/freezer, and if they can't repair it, they will replace it (Fantastic right?), when they realised they could not repair the fridge/freezer after 2 engineer visits (no idea why they went to see it twice), they want to cancel the policy instead of replacing the fridge/freezer as promised. They told me that I misunderstood what the sales person said... luckily, all phone calls are recorded, but they need 3-5 days to get the phone call, and they will investigate, if they cancel my policy, I'm going straight with the call recording to trading standards, as its blatant miss-selling, beware guys, I can't imagine how many people have been scammed!”

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Posted 5 years ago

“I am a gas engineer and it’s a scam shocking service keep well away A boiler should be covered full but they exclude certain items flues re pressurising systems expansion vessel blockages powerflush They replace items not to manufactures instruction Don’t treat the heating systems with inhibitor which will escalate problems further Keep well away cowboy outfit Or report them to trade and standards or panorama scam”

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Posted 5 years ago

“Had I known how they would handle my repair I would never have taken their insurance policy. Bad customer service. Miscommunication between the company and their engineers. Waste of time. Taking unnecessary time to repair. Lack of explanation on what they are going to do. Resolutions team has no experience on what they're trying to resolve.”

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Posted 5 years ago

“I took out care & repair cover for my fridge freezer with Domestic & General. The policy stated that if they couldn't repair it then they would replace it free of charge. After 3 failed repair attempts they simply cancelled my policy without consultation or explanation. Domestic and General are a grubby, greedy rabble who must be avoided like the proverbial plague.”

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Posted 5 years ago

“My 92 year mother in law took out a repair plan the first week of March for her cooker with a promise they would fix the problem she had. It's now May 28th and they have still not fixed it - every time they send an engineer it is (the same) incorrect part that arrives. I have spent hours on the phone, sent them photos and sent numerous emails and have eventually given up and asked for a refund for her. Service is non existant, do not use.”

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Posted 5 years ago

“Booked a repair. Took over a week. Engineer in my home says I don't know if I can fix it. I will ring the workshop. Does that. I can't take your TV, we don't know if a part is available. We will ring you next week. Week later t. Is written off admitted my TV is old but it was working perfect before my son dropped the ironing board and it went through the screen. They have offered me an unbranded TV in its place. Nothing compared to my tv. Disgusted. I will be cancelling my service once this is done!!!!! I will not use again!!”

Helpful Report

Posted 5 years ago

Domestic and General is rated 1.8 based on 642 reviews