Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good washing machine repair”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words about our washing machine repair service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 weeks ago

“Very good service and friendly”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words about our service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 weeks ago

“They never let me down an I been with them for a very long time long time”

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Posted 2 weeks ago

Thank you for your kind words and for being a loyal Domestic & General customer! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 weeks ago

“Our appliance was insured with domestic and general, when we suspected there was a fault it was so easy to report and book an engineer. The engineer kept in contact with me about the upcoming appointment, arrived when he was scheduled to, and was most helpful. He diagnosed the fault after just 5minutes and within the hour domestic and general had the follow up booked. Same day d&g contacted me to say that they had decided the machine had to be replaced and to go via a secure link and choose my new appliance! I had a choice of over 10 machines like for like as my appliance but different models and designs etc. I quickly found a replacement and within 24 hours it was scheduled to be delivered to me. Received after 48hrs. A very quick turnaround and I was most pleased and all I had to pay was an optional £20 charge to the delivery company to take my old appliance away for recycling which I was more than happy to do. D&G kept me updated at every step of the process and even after delivery have continued to email and check that everything is as it should be and have repurchased a new insurance policy with my new machine. Really glad we decided to insure our white goods and would definitely recommend to everyone that I tell about it.”

Helpful Report

Posted 2 weeks ago

Thank you so much for sharing your experience! We’re delighted to hear how seamless and efficient the process was, from reporting the issue to receiving your replacement appliance. It’s wonderful to know that our engineer and team were able to provide a quick turnaround and kept you informed every step of the way. Your kind words reaffirm our commitment to making claims and repairs as straightforward and hassle-free as possible. We’re grateful for your recommendation and for choosing to protect your appliance with us again. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Posted 2 weeks ago

“Dealt with promptly and efficiently”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 2 weeks ago

“Very happy with service”

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Posted 2 weeks ago

“Washing machine repaired with efficiency”

Helpful Report

Posted 1 month ago

“Friendly engineer. Knew straightaway what the issue was. He ordered part which arrived within the time he had given . Very happy with the service”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We’re thrilled to hear that our engineer was able to quickly identify the issue and that everything was resolved within the expected timeframe. It’s wonderful to know you’re happy with the service—your satisfaction is what we strive for every day. If you need any further assistance in the future, we’re always here to help. Many thanks, The Domestic & General Team

Posted 1 month ago

“Brilliant company never fail to finish job”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and that we’ve been able to get the job done for you every time. It’s feedback like this that motivates us to keep delivering a hassle-free and dependable service. If there’s anything else we can assist you with, don’t hesitate to get in touch. Many Thanks, The Domestic & General Team

Posted 1 month ago

“The service they provide for customers is 10/10 and always give best”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience and that our service met your expectations. At the heart of what we do is ensuring our customers are looked after, so it’s fantastic to know we’ve delivered for you. If there’s anything further we can do to help, please don’t hesitate to get in touch – we’re always here to help. Many thanks, The Domestic & Genera Team

Posted 1 month ago

“Very helpful and professional”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re thrilled to hear you found our team helpful and professional. It’s great to know everything worked out well for you—that’s exactly the experience we aim to deliver every time. If there’s anything else we can assist you with, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Excellent service Polite friendly man arrived fixed my washing machine quickly and efficiently Easy to book it in”

Helpful Report

Posted 1 month ago

Thank you for your wonderful feedback. We're so pleased to hear that your experience with us was seamless, and that our engineer was polite and efficient in fixing your washing machine. Providing excellent service and making things easy for our customers is what we strive for every day. If there’s anything more we can do for you, don’t hesitate to reach out. Thanks again for choosing D&G. Many Thanks, The Domestic & General team

Posted 1 month ago

“Excellent service thankyou.”

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Posted 1 month ago

Thank you for your kind words! We’re so glad everything worked out well for you. Providing excellent service is what we strive for, and it’s brilliant to know we’ve delivered that for you. If there’s anything we can help with in the future, don’t hesitate to get in touch. Thank you, The Domestic & General Team

Posted 1 month ago

“Excellent service & value for money⁹⁹”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience and found value in our service. We truly appreciate you taking the time to share your feedback—it fuels our commitment to delivering exceptional service every time. If there's anything more we can do for you, don't hesitate to get in touch! Thank you, The Domestic & General Team

Posted 1 month ago

“Fixed with first visit, friendly engineer and very polite and would definitely recommend D&G”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re thrilled to hear that your issue was resolved on the first visit and that our engineer provided you with friendly and polite service. Your recommendation means a lot to us, and it’s great to know that we’ve met your expectations. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 1 month ago

“Excessive from the booking to the repair , brilliant”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We’re thrilled to hear you had such a brilliant experience, from booking all the way through to your repair. Providing a service that’s simple, efficient, and hassle-free is what we aim for every step of the way. If there’s anything else we can assist you with, don’t hesitate to get in touch—we’re here to help. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Very good customer service. Helpful Engineer”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We're thrilled to hear you had a great experience and found our engineer helpful. Providing exceptional service and making things straightforward for our customers is always our goal. If there’s anything else we can do for you, don’t hesitate to reach out. Many Thanks, The Domestic & General team

Posted 1 month ago

“Had a problem with my tumble dryer, made an appointment online and had the option for an engineer to come within 24 hours. He arrived within the time slot and fixed the issue within 15 minutes!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us! We're so pleased to hear that your tumble dryer issue was resolved quickly and efficiently by our engineer. At Domestic & General, we’re committed to making repairs as straightforward and hassle-free as possible, so it’s fantastic to know we delivered that for you. If you need any further support or have additional feedback, we’re always here to help. Thank you, The Domestic & General Team

Posted 1 month ago

“Just to balance out all these negative reviews, I've never had a problem with D&G. My washing machine is quite old and fails every year to 18 months. The repair man comes on time, is charming and tidies up after himself. He even serviced an old tumble dryer that was on recall so it passed safety regs, he didn't have to. He also gave me a box of machine cleaning solution sachets. I'm about to purchase a fridge and new washer through their Smartcare scheme.”

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Posted 2 years ago

“I called for a washing machine repair online, easy system. They messaged me back next morning as i logged the repair at night. Engineer was booked, he replaced the part and 5 minutes later he was gone... very quick and satisfying service, it was my first time calling them out...i was happy.”

Helpful Report

Posted 2 years ago

Domestic and General is rated 1.7 based on 608 reviews