“Tried to get a Whirpool fridge freezer repaired. Was talked into buying one of their many insurance policies by a persistent sales agent. Pretty much everything they have said since these has been misleading, confusing, expensive, contradictory and time-consuming. Even the complaints procedure is a labyrinth. Terrible experience, avoid like the plague.”
“Absolutely rubbish service I would definitely recommend all not to book appliance cover with Domestic and General. We’ve been paying for years and the one time we needed to book a repair they tell us to call Indesit directly who tell us our plan does not exist. Ridiculous service, rubbish company. Would never have cover with them again.”
“I would give them ZERO stars. Repair has been cancelled twice. Called them to try and get s resolution and was told I'd be contacted by the escalation dept. Except I wasn't. They've just rescheduled without any contact with me. I have tried calling multiple times and have been hung up on three times. They just lie to try and get you off the phone. Don't bother.”
“The guys Chris and Neil were so efficient. The old machine was removed and the new one installed quickly, no mess at all. They were very apologetic that the kitchen door wouldn't fit the new machine but, it's only a door.....not a big deal. Thank you guys, job well done 👍!!”
“Our washing machine broke 3 weeks ago and we made an appointment for an engineer to visit and diagnose the problem one and a 1.5 weeks later. The enginner advised us that a part was needed to be ordered therefore we received a call stating that an engineer would visit this morning with the part and resolve the issue... this is three weeks after notifying them of the issue. Engineer turned up with no part and stated that he did not realise that he had to bring the part with him and that it would take possibly another 5 days. We contacted Domestic and General who has written our washing machine off however refused to provide us with vouchers to go and purchase a new machine straight away. They insisted that they would send us a link via email within 2 hours for us to select a new washing machine which matches the spec of the current washine machine. Low and behold we have received NO link 7 hours later. Telephone contacted Domestic and General and they apologised for 'leading us on' earlier however we should receive the link at some point. We have four children whoch creates a mointain of washing and we habe had to have the inconvenience of asking family members to use their washing machines during the last three weeks. Please do not ise this company. They do not care as long as they have your money!”
“Don’t use.At the very least 32 days to fix a broken tv.lies and false promises of call backs and having to be the in between man for them and there repair company.”
“When I purchased my £999 Macbook Air via the John Lewis website I also purchased Domestic & General insurance for accidental damage.
I had spilled a liquid over my laptop and I sent my MacBook Air in for repair, and after three weeks, I received my laptop in a flimsy paper envelope with dents all over it. I had received the laptop in WORSE condition than when I had shipped it.
Even worse, the laptop had not been repaired. There were no indications that the laptop had been repaired at all.
It's been more than two months since I sent my laptop in for repair, and it still hasn't been fixed.
After filing a complaint about my broken laptop, I contacted Domestic & General support (nearly 3 weeks after filing the complaint), and they had the audacity to lie to me over the phone. They claimed that the laptop repair company had made "several attempts to reach me." This is a blatant lie because I read my emails on a daily basis, including the junk folder.
They then lied to me on the phone, claiming that they had "called me earlier" and that I had told them that I was "unavailable”.
I had never had a call from them before, and I had informed the support representative of this, who was quick to deny it and tried to shrug it off.
They further claimed the flimsy envelope was "Apple approved packing." I've had many repairs done in the past, and this was NOTHING LIKE the packaging my laptop is typically packed in. This packaging would never be approved by Apple, as there is no bubble wrap to protect the laptop.
They had requested that I forward images of the dents on my laptop which I have done so and it has been 18 days and I have not got any update.
I purchased insurance for peace of mind but the service I have experienced has been the complete opposite. Instead I have been without a laptop for over 2 months and I have had lies fed to me the entire time.
My feedback to Domestic and General: Please assist me in resolving my issue; I want a fair and timely resolution that will satisfy me.
NB: Please see attached images as proof.”
“Absolutely worst company EVER MASSIVE MISTAKE JOINING THEM!!!!
Left with no contact with no boiler for 4 days an no hot water ,can't get through to any one and all the numbers they give you are voice mail I will be contacting trading standards today !!”
“Between domestic & general, and Baxi they manage to wiggle their way out of repairs, they swear black was white to avoid accepting liability, this behavior is bordering on unethical, nothing new there then, I think reviewers say it all, there are plenty of companies out there that offer competitively priced plans, who have generally good reviews, this is my personal opinion about these companies, so please do your own research before forming your own option”
“It is the worst moment when I bought the insurance for my kitchen appliances. The fridge was replaced by a smaller size one although I paid extra to get the correct fridge. They never admitted that it was wrong. 2 years on and I am still struggling to get the correct size fridge to replace the one they sent to me.”
“It’s a nightmare cancels all my plans after a life time of cover they should be ashamed to take money from people that pay there wages no coustomers no job they need owner to go see what’s hap behind the scenes it’s disgusting”
“Useless...
This company is a joke and they have no regard for their customers. Now only that their boiler cover plans are absolutely useless, but their customer service teams are even worse.
I would not use them even if they pay me to sign up for their services.”
“Terrible service. Waited on line over 2 hours to get my tumble dryer repaired as I have insurance with them. After waiting in 3 days for them to come. They have still not been.”
“My 86 year old mother has been left for over 3 months waiting for a thermostat for her fridge freezer. The latest date they were due to receive the part was 11th March when I get a call saying that they still do not have the part, and no date for delivery. You complain and are just told you can cancel the policy if you do not wish to wait. Disgraceful service”
“Do not buy their appliance cover its a scam
I had all my kitchen appliances on your cover. Called you because my dishwasher wasnt operating correctly and damaged. engineer visits on a number of occasions, still waiting for parts, I make a complaint and you write to tell me the machine functions correctly and I am satisfied with the repair. If I was satisfied I wouldnt have called you...no time scale for the parts or repair and currently 30 minutes on hold time to your laughable customer service team....I have an appliance currently held together with insulating tape and the company tell me its fine.”
“Dear Sir / Madam
My Aunt Mrs May Butler
who is a customer of Domestic and General. In January Mrs Butler’s Fridge Freezer broke down she called Domestic and General to inform them so they sent someone to look at her fridge freezer but they said it was unrepairable so Domestic and General agreed it needed to be replaced and they will replace it . Mrs Butler chose a fridge freezer and it was meant to be delivered to Mrs Butler . When it finally came the delivery people took of the packaging but found it was damaged it had a big dent at the front of the fridge freezer so they had to take it back and arrange to deliver another one .
we are now in March and still Mrs Butler have not been sent her fridge freezer . Domestic and General said they are going give her a £100 for the inconvenience and arrange for someone to come and measure Mrs Butler’s doorway to see if the new fridge freezer she chose could fit when delivered this has not transpired no one have come to measure up . A hundred pounds is a pathetic gesture considering it’s been 3 months . This situation has distressed Mrs Butler she is a elderly disabled person , still she have not got her fridge freezer it has been now 3 months this is unacceptable and unprofessional .
Mrs Butler have now made a official complaint on this matter and she is also taking legal action as Domestic and General have breached their own policy”
“I waited one month for an engineer to come to see my dishwasher. He didn't even look at it said he was writing it off as part discontinued. It was Siemens slimline stainless steel. The replacement options were white and Indesit or when after calls and having to use chat the option waiting for an hour alternatives were added all 60cm full size with an additional cost if I wanted silver!. My appliance was full stainless steel. They said they didn't need to replace with something that was worth the same when I asked why they offered me a £229 machine when I'd paid over £500 for mine. I've now been palmed off with a dishwasher that nowhere meets the spec of my old either in looks or function. So not sure what they base like for like on. Very disappointed feel very cheated by D&G”
“I am disabled and been left no food got special diet and memory prob never been treated like this in my life lost food in fridge since March and had enegeneer out did nothing then out again said I needed parts more lost food”
