Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.81

1.8 Rating 642 Reviews

20 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.8

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with service”

Helpful Report

Posted 1 month ago

“I had insurance with my washing machine when I bought it as I know I wouldn’t be able to do anything should a problem arise. Domestic & General have been very good in helping me out. I had called their assistance twice since I bought my machine and the engineers are all friendly and very good with their job! Thanks D & G.”

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Posted 1 month ago

Thank you so much for your thoughtful review and kind words about our service. We're delighted to hear that we've been able to assist you whenever needed and that our engineers left such a positive impression—it’s exactly the experience we strive to deliver every time. Knowing that we've made a difference in keeping your washing machine running smoothly is why we do what we do. If there's anything more we can do for you, don't hesitate to get in touch.

Posted 4 weeks ago

“I had a domestic and general policy that I didn't claim on for a year. Couldn't they have given me six months for free. Well the answer was no they can't be bothered”

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Posted 1 month ago

We understand your perspective, and we want to assure you that our priority at Domestic & General is to provide subscription plans that deliver value for money. By focusing on straightforward and transparent offerings, we aim to ensure consistent support whenever you need it. We’ve noted your feedback and truly appreciate you sharing your thoughts with us. If there’s anything you’d like to discuss further, our team is here to help. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Washing machine repaired with efficiency”

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Posted 1 month ago

“Friendly engineer. Knew straightaway what the issue was. He ordered part which arrived within the time he had given . Very happy with the service”

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Posted 1 month ago

Thank you so much for your kind words! We’re thrilled to hear that our engineer was able to quickly identify the issue and that everything was resolved within the expected timeframe. It’s wonderful to know you’re happy with the service—your satisfaction is what we strive for every day. If you need any further assistance in the future, we’re always here to help. Many thanks, The Domestic & General Team

Posted 1 month ago

“Brilliant company never fail to finish job”

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Posted 1 month ago

Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and that we’ve been able to get the job done for you every time. It’s feedback like this that motivates us to keep delivering a hassle-free and dependable service. If there’s anything else we can assist you with, don’t hesitate to get in touch. Many Thanks, The Domestic & General Team

Posted 1 month ago

“The service they provide for customers is 10/10 and always give best”

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Posted 1 month ago

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience and that our service met your expectations. At the heart of what we do is ensuring our customers are looked after, so it’s fantastic to know we’ve delivered for you. If there’s anything further we can do to help, please don’t hesitate to get in touch – we’re always here to help. Many thanks, The Domestic & Genera Team

Posted 1 month ago

“Very helpful and professional”

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Posted 1 month ago

Thank you for your kind words! We’re thrilled to hear you found our team helpful and professional. It’s great to know everything worked out well for you—that’s exactly the experience we aim to deliver every time. If there’s anything else we can assist you with, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Excellent service Polite friendly man arrived fixed my washing machine quickly and efficiently Easy to book it in”

Helpful Report

Posted 1 month ago

Thank you for your wonderful feedback. We're so pleased to hear that your experience with us was seamless, and that our engineer was polite and efficient in fixing your washing machine. Providing excellent service and making things easy for our customers is what we strive for every day. If there’s anything more we can do for you, don’t hesitate to reach out. Thanks again for choosing D&G. Many Thanks, The Domestic & General team

Posted 1 month ago

“Excellent service thankyou.”

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Posted 1 month ago

Thank you for your kind words! We’re so glad everything worked out well for you. Providing excellent service is what we strive for, and it’s brilliant to know we’ve delivered that for you. If there’s anything we can help with in the future, don’t hesitate to get in touch. Thank you, The Domestic & General Team

Posted 1 month ago

“Just after Christmas my cooker door fell off and the way you handled it was absolutely disgusting.”

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Posted 1 month ago

We’re really sorry to hear about the issue with your cooker and your experience—it’s not the level of service we pride ourselves on delivering. Your feedback is incredibly important to us, and we want to make sure this doesn’t happen to you or any of our other customers again. We have sent you a private message so we can understand more about what happened and work on resolving this for you. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Excellent service & value for money⁹⁹”

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Posted 1 month ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience and found value in our service. We truly appreciate you taking the time to share your feedback—it fuels our commitment to delivering exceptional service every time. If there's anything more we can do for you, don't hesitate to get in touch! Thank you, The Domestic & General Team

Posted 1 month ago

“Fixed with first visit, friendly engineer and very polite and would definitely recommend D&G”

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Posted 1 month ago

Thank you for your kind words! We’re thrilled to hear that your issue was resolved on the first visit and that our engineer provided you with friendly and polite service. Your recommendation means a lot to us, and it’s great to know that we’ve met your expectations. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 1 month ago

“Polite and happy to help.”

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Posted 1 month ago

Thank you for your kind words! We’re so glad to hear that you had a great experience and that our team could assist you. Ensuring our customers feel supported and valued is always our top priority. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 1 month ago

“They scratched all one side of the new freezer on delivery and only got £57 for the damage They were rude delivery drivers”

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Posted 1 month ago

We’re truly sorry to hear about your experience. This isn’t the level of service we aim to provide, and we deeply regret that we’ve fallen short of your expectations. We have emailed you privately to give you more resources. Thank you for bringing this to our attention – we’re committed to making things right. Thank you, The Domestic & General Team

Posted 1 month ago

“Excessive from the booking to the repair , brilliant”

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Posted 1 month ago

Thank you for your feedback! We’re thrilled to hear you had such a brilliant experience, from booking all the way through to your repair. Providing a service that’s simple, efficient, and hassle-free is what we aim for every step of the way. If there’s anything else we can assist you with, don’t hesitate to get in touch—we’re here to help. Many Thanks, The Domestic & General Team

Posted 1 month ago

“Very good customer service. Helpful Engineer”

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Posted 1 month ago

Thank you for your kind words! We're thrilled to hear you had a great experience and found our engineer helpful. Providing exceptional service and making things straightforward for our customers is always our goal. If there’s anything else we can do for you, don’t hesitate to reach out. Many Thanks, The Domestic & General team

Posted 1 month ago

“Terrible company. They are a scam .”

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Posted 1 month ago

Thank you for taking the time to share your feedback—we truly appreciate it. We’re deeply sorry to hear about your experience. At Domestic & General, we’ve been a trusted provider for over 110 years, and our goal has always been to deliver reliable and caring service to our customers. Your feedback shows us that we’ve fallen short, and for that, we sincerely apologize. We’ve reached out to you directly to better understand your concerns and ensure we’re doing everything we can to resolve the issue. Please know that we’re working diligently to make things right and provide you with the level of service you deserve. Thank you for giving us the opportunity to improve. The Domestic & General Team

Posted 1 month ago

“Had a problem with my tumble dryer, made an appointment online and had the option for an engineer to come within 24 hours. He arrived within the time slot and fixed the issue within 15 minutes!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us! We're so pleased to hear that your tumble dryer issue was resolved quickly and efficiently by our engineer. At Domestic & General, we’re committed to making repairs as straightforward and hassle-free as possible, so it’s fantastic to know we delivered that for you. If you need any further support or have additional feedback, we’re always here to help. Thank you, The Domestic & General Team

Posted 1 month ago

“I don't usually leave reviews but want to highlight an issue, so people will be made aware of something that may catch them out in D & G terms and conditions. I had 3 appliances insured and added a 4th. When doing so I clearly told the clerk I moved into my house with the tumble dryer already there. That should have been the point that he explained that if I could not produce a receipt for the item, if asked, D& G would refuse to repair it. My dryer broke, so I tried to book an engineer on line. I received an email from a "claims department" asking for proof of purchase. I emailed back explaining the above. They then amazingly asked me to troll back through all my housesale paperwork to find the TA10 Form -fixtures and fittings list!. At this point I decided to cancel ALL 4 of the insured appliances. I wasn't prepared, in the future to possibly be asked for proof of purchase for any of the other 3 ( by that point having possibly paid monthly installments for months/years ) only to be told they wouldn't then honour the contract and send an engineer. So be warned , you may wish to consider this before insuring with DG, and possibly be caught like I was. Guess we should always read the t & c.... but I relied on the call handler., when told I "inherited the dryer" to be transparent and bring it to attention.”

Helpful Report

Posted 2 months ago

Hi Jill, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve faced during this process. This is not the standard we strive to deliver, and it’s clear we could have done better in communicating the terms and conditions to you at the time of setting up your policy. We’ve taken your feedback on board and will be reviewing our training to make sure our team provides clear and accurate information upfront to avoid situations like this in the future. We appreciate you bringing this to our attention, and we’ll use it to improve how we serve our customers going forward. Thank you, The Domestic & General Team

Posted 1 month ago

Domestic and General is rated 1.8 based on 642 reviews