Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with this company. I have peace of mind knowing that if my appliances break down they well try to fix them. If the appliance can’t be fixed then you we’ll get a replacement I can personally testify to that. I would recommend domestic and general to everyone.”

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Posted 2 years ago

“The guys Chris and Neil were so efficient. The old machine was removed and the new one installed quickly, no mess at all. They were very apologetic that the kitchen door wouldn't fit the new machine but, it's only a door.....not a big deal. Thank you guys, job well done 👍!!”

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Posted 3 years ago

“This company are terrible never ever insure with them, we have been sent the wrong replacement hob by their supplier and now they are washing their hands of our problem it seems theat they should have arranged collection with 48 hours and it's now 21 days and they are refusing collection of the hob.”

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Posted 3 years ago

“I have been with D&G for 14years now and I can only praise the quality of service i have received from them. List of items covered Washing Machine Dish Washer Tumble Dryer Fridge Freezer Cooker Television I've had some repaired and some replaced and I have always had excellent service. I've read a lot of bad comments on her that is why I chose to write mine, somebody even wrote that they kept repairing their appliance instead of replacing it, we pay for a breakdown service and if it can't be repaired they will replace it no problem but only if it can't be repaired, we are supposed to be thinking about the planet and cutting down on waste, people need to be thinking about fixing things and not throwing things away that can be fixed.”

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Posted 3 years ago

“Excellent service been with them yrs no problems”

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Posted 3 years ago

“£250 cheaper than British Gas for heating cover”

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Posted 3 years ago

“Lyall came to my house, examined washing machine, told me I needed a new drum and motor, Lyall and the parts were back within 21 days (there was a delay with 1 of the parts), all fired and machine working very well. Lyall really nice guy, friendly and professional which is a good balance to have.”

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Posted 3 years ago

“Chap was very quick and tidied up after himself. He had good manners and was friendly all the time.”

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Posted 3 years ago

“Have taken out insurance for kitchen electrical equipment only in July and unfortunately oven broke down in December. Easy online repair booking system and when it could not be repaired replacement offered. All completed online and deliver prompt and friendly. Very happy with service so far and prices are fair for each item insured.”

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Posted 4 years ago

“5 stars doesn’t seem enough the woman I spoke to this morning about my Bush washer dryer was brilliant,very patient and understanding.Thank you very much!🙂”

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Posted 4 years ago

“D & G have been incredibly helpful!! I will definitely continue with my insurance. Thank you D & G”

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Posted 4 years ago

“Domestic and general have been very good for me thought the years. I had no problems with them”

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Posted 4 years ago

“Absolutely amazing xx thank you to you all. I was panicking through all this and they were brilliant. I cant thank you enough”

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Posted 4 years ago

“I’m so happy 😀 The lady on the phone was so amazing 👍🏻Just patient and tos..✋🏻Thank you and will buy new dryer and call for insurance 😀😃Thanx lady sorry forgot her name,but I called at 11am and call was answered quick...🤗🤗”

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Posted 5 years ago

“They have just sorted out a problem with cooker. Booked repair and they sent a "engineer" out to fix it. Span me a yarn about "getting a part" and did a runner never to return. Called D&G to ask what was going on, they found out engineer spun a yarn about job being completed and are now replacing the faulty cooker. I got a very good service from them.”

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Posted 5 years ago

“I have used this company for many years know and they are absolutely fantastic. they do exactly has promised. great customer service from beginning to end”

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Posted 5 years ago

“The engineers came to assess the TV a day after I rang. They were polite and efficient and assessed the problem and the solution while they were there (replacement TV needed). There was a couple of minor delays between the engineers that assessed my TV D&G so getting a replacement took a matter of a day or two longer than perfect. Customer services were very helpful throughout. I'm happy.”

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Posted 5 years ago

“My television was accidentally damaged moving it from one room to another, the engineer came the day after I reported it and was replaced with a better model and my premium was reduced to £4.50 a month which I feel is reasonable as it covers everything including accidental damage”

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Posted 5 years ago

“excellent service my washing machine broke down on Monday called dom.gen.engineer came on Thursday deemed it unrepairable new washing machine delivered on Friday and installed by AO.great service would recommend ins.by domestic general as a must have so thank you very much”

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Posted 5 years ago

“Can’t understand all the bad reviews —- I have had great service —- it’s good having the peace of mind if appliances go wrong — saves a lot of hassle ——👍”

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Posted 5 years ago

Domestic and General is rated 1.7 based on 608 reviews