Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.81

“Still waiting for the repair even though they were told we have a disabled grandson living with us.”

Posted 1 week ago

Thank you for bringing this to our attention and I’m so sorry to hear about your experience. We completely understand the urgency of your situation, and it’s not the level of service we strive to provide. To help get things moving as quickly as possible, we’ve sent you a personalised email with further details and steps to assist you right away. Please know we’re doing everything we can to resolve this for you and your family. Thank you! The Domestic & General Team

Posted 1 week ago

“Perfect repair. Thank you!”

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Posted 1 week ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team

Posted 1 week ago

“All appliances covered by D&G for every appliance for the last 20 years great service.”

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Posted 1 week ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team

Posted 1 week ago

“When called upon the service was good”

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Posted 1 week ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team

Posted 1 week ago

“My original thought about joining Dom&Gen came about forty something years ago when I was in the Royal Marines. The idea was to give my wife peace of mind while I was away. All theses years later Now that I'm a widower and getting on in years I am still getting the same peace of mind.”

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Posted 1 week ago

Thank you for sharing your story with us. It’s truly humbling to hear how Domestic & General has been part of your life for over forty years, offering peace of mind during such important moments. We're incredibly grateful for your service in the Royal Marines and honoured that we’ve been able to support you, both then and now. Many Thanks, The Domestic & General Team

Posted 1 week ago

“I sent a review weeks ago and it just went into the ether. You have repaired my daughter's washing machine numerous times. It's the same old problem somehow clothes get caught between the drum and the frame resulting in clothes getting damaged and blocking occurring. I've got so fed up with it that I've cancelled the policy and bought a new washing machine. A sign of madness is to keep on doing the same thing and expecting a different result. For pete's sake use AI to identify what the cause is and them do something different and replace the machine. I did it in the end as you left me no choice”

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Posted 1 week ago

Thank you for sharing your experience with us. We’re committed to delivering straightforward, reliable repairs that resolve issues for good. It’s clear we didn’t get it right here, and we completely understand how frustrating this has been for you. We do harness AI in many areas to help improve our diagnosis and repair processes. While it isn’t perfect, we’re continually working to evolve and learn from situations like yours. Your feedback will be taken seriously as we strive to prevent similar experiences in the future. Thank you, The Domestic & General Team

Posted 1 week ago

“My engineer was excellent”

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Posted 1 week ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 1 week ago

“My repair/replacement was dealt with quickly and efficiently”

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Posted 1 week ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 1 week ago

“Very prompt and knew what was wrong straight away. Both were both very approachable and friendly”

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Posted 1 week ago

Thank you so much for your kind words! We're thrilled to hear our engineers were prompt, approachable, and able to quickly identify the issue. At the heart of what we do is a commitment to delivering quick and reliable solutions, supported by a friendly and professional touch. We’ll make sure your feedback is shared with our team—it’ll make their day! Many Thanks, The Domestic & General Team

Posted 1 week ago

“Very happy with the service I get form you , high standards and allay very helpful engineers who come out to the house 100% as always”

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Posted 1 week ago

Thank you so much for your kind words! We’re thrilled to hear that you’ve had an excellent experience with our service. Our engineers take great pride in delivering high standards and ensuring every visit is as helpful as possible. Your feedback is greatly appreciated—it motivates us to keep doing what we love! If there’s anything more we can assist with, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 1 week ago

“Fantastic service..very helpful and always kept up to date in a time for delivery am absolutely happy with the service and my new appliance. 👍 Thanks”

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Posted 1 week ago

Thank you so much for your kind words! We're thrilled to hear that you're happy with both your new appliance and the service you received. Keeping you updated and ensuring a smooth delivery is always our priority, so it's lovely to know it shone through. If there’s anything more we can assist with in the future, don’t hesitate to reach out. Enjoy your new appliance! Many Thanks, The Domestic & General Team

Posted 1 week ago

“After the way they managed my data I wouldn't trust them an inch”

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Posted 1 week ago

We’re really sorry to hear about your experience with managing your data. Your trust is so important to us, and we’d like to make this right. You can take control of your data anytime via your My Account, but if there’s something else that’s gone wrong, please don’t hesitate to get in touch with us directly. We’re here to help and will work with you to resolve this as quickly as possible. The Domestic & General Team

Posted 1 week ago

“cant log on and no support”

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Posted 1 week ago

We're really sorry to hear you're having trouble accessing your account. Unfortunately, we can’t identify you from this post, but we want to help you resolve this as quickly as possible. Could you give our customer support team a call? They’re ready to assist you and will do everything they can to get you back up and running smoothly. Please don’t hesitate to reach out—we’re here to help! The Domestic & General Team

Posted 1 week ago

“We have to use D & G because our parts are covered for free for a few years yet. But we pay for the engineer. Bizarrely it was cheaper to take out 6 months insurance, that covers for multiple break downs in that time, then to pay for a one off visit. In our case that’s worked well because the first repair didn’t solve the issue. The first time he ‘happened’ to have the part on the van. The second time he didn’t have the parts, so had to order them and arrange another appointment. But D & G cancelled the second repair appointment 3 times, at short notice, with no explanation. Just a text! There was no way to talk to anyone about rebooking. Just on line and sometimes the text didn’t include the booking ref so I couldn’t go on line to do anything. It was Extremely stressful and very time wasting. The engineer didn’t know anything about it, as the appointments aren’t booked by him. Why do they not have parts on the van when you’ve told them what machine isn't working? However the engineer is Brilliant and I’d give him 10🌟. He’s thorough, professional, friendly, explains what he’s doing and why, gets I touch when he’ll be delayed.”

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Posted 1 week ago

Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience and stress caused by the last-minute appointment cancellations and challenges in rebooking. This is far from the seamless service we strive to provide, and we’re taking your feedback seriously. We understand how important it is to have clear communication, especially when unexpected changes occur. Your point about text messages sometimes missing booking references is really valuable, and we’ll review our processes to ensure this doesn’t happen in the future. While we regret the difficulties you faced, it’s great to hear that our engineer made a positive impact. We'll make sure your kind words about their professionalism, thoroughness, and communication are passed along—they deserve the recognition! Many Thanks, The Domestic & General Team

Posted 1 week ago

“On the 29th April I rang domestic and general to tell them our oven door seal had broken, I spoke to Brigit. An appointment to repair the oven was booked for 2nd April. The engineer arrived without a door seal and was therefore unable to repair the oven. He ordered a seal and said he will return during next week. This is appalling service from Domestic and General 9”

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Posted 2 weeks ago

Thank you for taking the time to share your feedback with us. We’re sincerely sorry to hear about the inconvenience caused by the issues with your oven repair. This isn’t the kind of service that we strive to provide at Domestic & General. We work hard to ensure our engineers are equipped to resolve most issues on their first visit, and it’s clear that on this occasion, we fell short. Please know that we take this matter seriously and will be using your experience to improve our processes and training to ensure this doesn’t happen again. Thank you for giving us the opportunity to improve. We value your trust and will do everything we can to make things right. Many Thanks, The Domestic & General Team

Posted 1 week ago

“The engineer was on time very polite and knew exactly what the problem was and rectified it straight away he seemed very professional pleased to have the grill on the cooker working again”

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Posted 2 weeks ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your cooker repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 2 weeks ago

“Getting to expensive”

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Posted 2 weeks ago

“Excellent service, driver very good no messing straight out the van into the house. Thank you.”

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Posted 2 weeks ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 2 weeks ago

“Prompt and excellent service. Fixed quickly and engineer was very pleasant and professional.”

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Posted 2 weeks ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 2 weeks ago

“Washing machine was fixed and the engineer was very professional.”

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Posted 3 weeks ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your washing machine repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Domestic and General Reviews