“I want to know why I pay for my washing machine? I waited already 5 months to be fixed but nobody fixed. Yesterday I had an appointment but the engineer didn’t came . It’s so frustrating to wait for something that nobody does. at first appointment the engineer said everything is fine with the machine but wasn’t. At second appointment he says that two shocks are the problem and he will order and fix it but what to see ? At the third appointment was another engineer without shocks because the Beko engineer didn’t order nothing . At the fourth appointment the shocks was not good for my washing machine and at the last appointment the engineer didn’t came . Nice no? I pay the warranty for my appliances for what ? For nothing.”
“Absolutely abysmal service.
After our fridge/freezer was written off (after 3 visits from engineers) the frustration began!
Lots of long calls on hold led to us being offered the wrong appliance - twice.
Then they tried to bill us £240 for a "no charge" service, later reduced to £10 for an upgrade!
Then we had the wrong appliance delivered.
Eventually we had the correct item delivered but we're stuck with the wrong unit sat in middle of our kitchen (over Christmas) as they failed to arrange a collection!
Lots of phone calls in between as the managed to f*** up at every stage of the process.
Needless to say, we've cancelled our policy and suggest you do the same.”
“Avoid this company at any cost. They don't honor shceduled repairs, make fake appoitmants and then cancel them next day. Engineeres don't show up for the service. Customer service is useless and misleading. I am trying to fix my washing machine for 5 weeks with D&G and still no result.”
“Avoid D&G and Whirlpool like the plague!
I spent 3 hours trying to book an appointment through a non-existent D&G customer service team. D&G's website kept failing at the point of booking an appointment date, advising me to call Whirlpool directly, who also had a non-existent customer service team. After a bit of digging I managed to get onto Whirlpool's website with my D&G account number to book a date with their automated online service but would have to wait 9 days for an engineer.
The night before the repair date I was contacted to inform me of a 4 hour window in which the engineer would arrive. 2 hours before that window i received another message that the engineer was no longer available and to rebook via the website, the next appointment not being for another 14 days. More unsuccessful attempts to contact a non existent customer service team has followed. I always suspected insurance schemes were nothing but a scam to steal peoples money without providing an actual service, but this really takes the mickey!”
“Absolutely rubbish.. Stay well clear of them. They will happily take your money but not provide the customer service. I've been ringing for over 9 hours to book an engineer for the boiler as I have no hot water or heating but no reply. I've tried several times and been put on hold, this is no exaggeration but the automated machine says to wait 110 minutes!”
“First contact could not easily be understood and asked me if I was cold in -3. Useless labyrinthine service that makes you wait hours. Pay them £20 pcm for boiler insurance.
One service and the the labyrinthine nonsense, transferred all over the place and still made to wait and wait. Useless.”
“I've had my policy for 9 years.
My tenant reports a fault with my range cooker on the 30/11/22.
I get given a approval code for repair on that date and ring up Stoves on the 01/12/22 to book a repair (as I'd called after 18:00 and Stoves were closed). Stoves text me date on 02/12/22 with a repair date of the 20/12/22!!!
I ring back D&G on the 03/12/22 saying this isn't good enough. The lady on the phone says I've since cancelled my policy but finds it in the end. The appointment is cancelled and I am promised a text on the 05/12/22 with an earlier date and nothing shows up.
I ring up on the 05/12/22 at 17:15 and am told by the 1st two people that I've cancelled my policy, and they cut me off, despite remaining calm, professional and not swearing. The 3rd person is calm and sympathises with me but she can't do anything as its now gone past 18:00...
I ring up again on the 06/12/22 and speak to the complaints department. Nice lady and she can't get hold of Stoves and she books me with RepairCare for the 08/12/22. Tenants and managing agent updated but the person arrives on 07/12/22 which the tenants aren't to happy with as they were busy.
No update so I call RepairCare on 09/12/22 and they say parts are on order but don't know what or when it will be repaired. I get a text from RepairCare on the 12/12/22 saying parts are out of stock and they'll update me in 7 days?!
I ring back D&G on 14/12/22, explaining that it's 2 weeks on and nothing is fixed. They tell me RepairCare have since cancelled the repair and that only Stoves can fix my appliance!??!?!?! despite RepairCare visiting and doing god knows what to it.
Lady then puts me through to Stoves (without warning) who say my appointment is still active?!
Now currently in a phone call AGAIN trying to get the oven replaced, as it stands my tenants will be out of an oven for a month and over Christmas.
Joke of a company. 6+ hours in 15+ phone calls!”
“I reported the fault with my washing machine on :-18/11/22 .. I’ve had 3 visits thus far . Every time there’s a problem , no part supplied , then faulty part supplied .. They promised to rectify the problem by the 14 th Dec & now they’ve postponed until the 16 th Dec .. I’ve probably paid for this machine several times over ( it only needs a bearing ) & it seems they don’t give a hoot .. Disgusting service who just don’t care …”
“I think if I could I would leave a 0 star review. We took a policy put with them and were told a policy is better than a outright repair. After 5 weeks of waiting and having had 2 appointments cancelled, one engineer arrive without the required parts today we got a call to be informed there was an admin error and they cannot fix the machine at all. Yet the engineer who looked at it said 'good news, it fixable. Bad news, not today'. So my experience of this company is that they have outright lied and 5 weeks after waiting they have cancelled out plan and give us £10 compensation.”
“South African Call Center for an English based Company.....the manager had no idea of the cover I had taken for my washing machine via Argos in England....I had to quote the marketing in my cover letter to her....I then requested someone who could understand the Company Insurance I had purchased when I purchased my machine....laughable and upsetting at the same time.
They had no idea. Requested CEO Office contact , name, email, they had no idea who they are working for.
So.....after purchasing cover at 5.79 per month and still awaiting repair to my washing machine, I am told parts will be available in another 11 days, in total no washing machine for 17 days, disabled Mum who I am a carer for....disgusting....raised a complaint with the South African Call Center and I am told the Resolution team in England will respond in 3 to 5 days..... !!@!!!!”
“Had an extended warranty with Argos on my Gtech vacuum. The wheel broke off on beginning of August and I found out it was D & G it was insured with. After months of phone calls and emails and frustration to get it fixed I finally received my cheque for £40 last week. I shall never deal with them again.”
“was willing to give them SEVEN tries over SIX months to fix the issue….they never did and I want my unit replaced or the money refunded that was spent to buy the unit so I can buy another wine refrigerator from another company.”
“Have insurance with D G called them out for repair took 10 days to turn up on a 2 year old dishwasher guy turned up said have to order parts but when we return you will have to disconnect water and electric supplies and remove from surround,I am a pensioner how do they think I or anyone else would be able to do that after spending one hour on the phone and live chat I will have to pay someone else to take out and put back DO NOT SIGN UP FOR THERE INSURANCE at hey are con merchants 😡😡😡😡😡”
“Very poor, have been paying for cover for many years. Called them out for the first time to a leak in my airing cupboard. Shocked to find that it wasn't covered by my PLATINUM policy!!!!
Cancelled the policy on the spot as its clearly not fit for purpose.
Took out a new policy with another insurer after paying a plumber to fix the problem privately.
The new company sent out an engineer to service my boiler although domestic and general had done it recently. The engineer who came out today insisted that my boiler had not been serviced, he said that no one had looked after my boiler for years never mind serviced it.
He will be sending me this in writing for me to take it further with domestic and general. This company is a con. Don't take out a policy with them.”
“Appalling service. Showed complete lack of care and skill when installing my Zanussi washer dryer. Caused flooding of kitchen three times and after two months it's still not fixed. Should be struck off!!!”
“Been trying to get in contact with you but say busy all the time had a engineer booked for 2.11.22 he phoned on the 31.10.22 said he would tex me near the time he would be at my house but did not appear thought he would have came on original date witch would have been the Wednesday will be cancelling my contract.”
“don,t like being pushed around to manufactures l paid you the cash and need engineer ASAP Bosch can,t come tues 15th nov l am 80yrs old and a carer who has day every no fast people with emergencies l have been with you for many years if this is changed and an engineer does s not arrive repairs will close my account also l t was forwarded toWORLD NEW for my cooker they do not do repairs DIS APPOINTED LETDOWN”
“Tried to book a repair, and although the policy is being paid for by DD the call handler couldn't find me. Eventually she did, booked a repair, engineer sent to an address 35 miles away WOT!!!. 7 phone calls later with different people still no appt, crying now with frustration I was fobbed off with a phone call to a company 60 miles away who don't repair Hotpoint any way. Still no working cooker, which btw is less than 2 years old. AVOID AVOID AVOID.”
“I have been with domestic and General for years to start with it was only a small amount of money, it then went up to 5.99 a month, then last year £8 a month, just had a call to say it’s being put up to 3 payments of £78, who has that spare??? I can buy a new washing machine for that and get 12 months cover free. It’s a joke and I’m extremely disappointed. Won’t be using you again”
