Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is GREAT, the caller centre staff are wonderful. They do a good job, fast. Well worth the monthly fee.”

Helpful Report

Posted 5 years ago

“I have a number of household appliances covered, so far I have only needed to call about one of them: the cooker. Two separate call outs, with a workman readily available, arrived promptly, and resolved the issue quickly, even when factoring in ordering parts. Service has been good and there have no issues.”

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Posted 5 years ago

“My 6 months old 49 inch Samsung TV screen had a crack. D&G replaced the screen with no additional cost as promised while buying the insurance policy within a week of lodging the complaint. I was regularly updated by the repair Agency about the availability of the spare parts and the appointment for the TV repair. Very happy with the service. Thank you. D&G and Equinox.”

Helpful Report

Posted 5 years ago

“The Hoover/Candy Engineer (Gary) has now finished my repair. He arrived within the approximate time frame. He asked pertinent questions. He did some electronic tests. He took the top off the machine and ran it for a period of time. The machine was making an unusual clicking sound. He then did further assessment and identified that it was the motor. He then replaced the motor and put the machine back in its space. Appreciated. He also cleared up and explained what he had done. Again, responsive, prompt, professional, efficient 5 Star Service. Thanks to Hoover Candy and Domestic and General Care and Repair for excellent service.”

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Posted 6 years ago

“Booked for a repair at 9.15 this morning, repaired by 12.30. Fantastic customer service. Good communication. Highly recommended. Many thanks.”

Helpful Report

Posted 6 years ago

“So....have Domestic and General Care and Repair Plan. Monthly cost but allows you to call out an engineer when your appliance eg washing machine or dishwasher breaks down. No call out fee. No parts or labour fee and if they can't fix it the plan replaces like with like at no additional cost. It's a no brainer! So had cause to call them out. Smooth, professional process. Slot booked, out within a couple of days. Email to let you know when. Text giving the time. Hoover/Candy Engineer arrived very promptly. Had the place ready for him to work. Worked very quickly and efficiently and had it repaired within a few minutes. Put the machine back, explained what was wrong. Told me about cleaning products but no hard sell. Appreciated. Very professional/aware of being clean and tidy too.....Hoover/Candy....thanks for a pleasant start to a Saturday morning. Washing machine up and running again! Oh and a great washing machine btw Hoover Optima Wash System, very large drum so takes lots of washing ...saves energy; fast spin and eco friendly. Very happy customer this morning. Thanks Domestic and General and Hoover Candy. Highly recommend.”

Helpful Report

Posted 6 years ago

“Had insurance for seveeàl products and when a appliance has to be fixed I receive rewards for the inconvenience, recently brought two brand new appliances using there smart care rewards scheme. Love my new hob and double oven”

Helpful Report

Posted 6 years ago

“No complaints whatsoever. Customer service - you were all brilliant! Had our kitchen multiplan for years and wouldn't be without it!”

Helpful Report

Posted 6 years ago

“Have been covered for about 3 years, my washing machine has broken down twice in that time. first repair would have cost my over £400 and my second repair the washing machine was a write off. to replace my LG washing machine for a like for like it would have cost me £1199.99 so over the 3 years I spend with D&G £280, that's a saving of £1399.99 and on top of that D&G replaced my washing machine within 2 days! can not thank them enough”

Helpful Report

Posted 6 years ago

Domestic and General is rated 1.7 based on 608 reviews