Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is the worst moment when I bought the insurance for my kitchen appliances. The fridge was replaced by a smaller size one although I paid extra to get the correct fridge. They never admitted that it was wrong. 2 years on and I am still struggling to get the correct size fridge to replace the one they sent to me.”

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Posted 3 years ago

“It’s a nightmare cancels all my plans after a life time of cover they should be ashamed to take money from people that pay there wages no coustomers no job they need owner to go see what’s hap behind the scenes it’s disgusting”

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Posted 3 years ago

“Useless... This company is a joke and they have no regard for their customers. Now only that their boiler cover plans are absolutely useless, but their customer service teams are even worse. I would not use them even if they pay me to sign up for their services.”

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Posted 3 years ago

“Terrible service. Waited on line over 2 hours to get my tumble dryer repaired as I have insurance with them. After waiting in 3 days for them to come. They have still not been.”

Domestic and General 1 star review on 15th March 2022

Helpful Report

Posted 3 years ago

“My 86 year old mother has been left for over 3 months waiting for a thermostat for her fridge freezer. The latest date they were due to receive the part was 11th March when I get a call saying that they still do not have the part, and no date for delivery. You complain and are just told you can cancel the policy if you do not wish to wait. Disgraceful service”

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Posted 3 years ago

“Do not buy their appliance cover its a scam I had all my kitchen appliances on your cover. Called you because my dishwasher wasnt operating correctly and damaged. engineer visits on a number of occasions, still waiting for parts, I make a complaint and you write to tell me the machine functions correctly and I am satisfied with the repair. If I was satisfied I wouldnt have called you...no time scale for the parts or repair and currently 30 minutes on hold time to your laughable customer service team....I have an appliance currently held together with insulating tape and the company tell me its fine.”

Helpful Report

Posted 3 years ago

“Dear Sir / Madam My Aunt Mrs May Butler who is a customer of Domestic and General. In January Mrs Butler’s Fridge Freezer broke down she called Domestic and General to inform them so they sent someone to look at her fridge freezer but they said it was unrepairable so Domestic and General agreed it needed to be replaced and they will replace it . Mrs Butler chose a fridge freezer and it was meant to be delivered to Mrs Butler . When it finally came the delivery people took of the packaging but found it was damaged it had a big dent at the front of the fridge freezer so they had to take it back and arrange to deliver another one . we are now in March and still Mrs Butler have not been sent her fridge freezer . Domestic and General said they are going give her a £100 for the inconvenience and arrange for someone to come and measure Mrs Butler’s doorway to see if the new fridge freezer she chose could fit when delivered this has not transpired no one have come to measure up . A hundred pounds is a pathetic gesture considering it’s been 3 months . This situation has distressed Mrs Butler she is a elderly disabled person , still she have not got her fridge freezer it has been now 3 months this is unacceptable and unprofessional . Mrs Butler have now made a official complaint on this matter and she is also taking legal action as Domestic and General have breached their own policy”

Helpful Report

Posted 3 years ago

“Useless company they take your money then give you a rubbish sirvice”

Helpful Report

Posted 3 years ago

“I waited one month for an engineer to come to see my dishwasher. He didn't even look at it said he was writing it off as part discontinued. It was Siemens slimline stainless steel. The replacement options were white and Indesit or when after calls and having to use chat the option waiting for an hour alternatives were added all 60cm full size with an additional cost if I wanted silver!. My appliance was full stainless steel. They said they didn't need to replace with something that was worth the same when I asked why they offered me a £229 machine when I'd paid over £500 for mine. I've now been palmed off with a dishwasher that nowhere meets the spec of my old either in looks or function. So not sure what they base like for like on. Very disappointed feel very cheated by D&G”

Helpful Report

Posted 3 years ago

“I am disabled and been left no food got special diet and memory prob never been treated like this in my life lost food in fridge since March and had enegeneer out did nothing then out again said I needed parts more lost food”

Helpful Report

Posted 3 years ago

“over 45 days to resolve a dryer replacement under warranty, I have been told I need to wait one more week and I may get a response to confirm if I get store credit or a replacement. Ridiculous processes that take weeks to provide an outcome.”

Helpful Report

Posted 3 years ago

“I am a established landlord & have been for over 20 years. I insurance are property appliances through different firms to get the best prices. I recently cancelled a policy with domestic & general & got a renewal reminder & telling me not to worry we will reinstate your direct debit. I did not authorise this & I been trying to contact them via email phone Etc. Can’t get hold of them. So I have had no choice but to leave this review I hope the sort they selfs out as they are going to be losing customers.”

Helpful Report

Posted 3 years ago

“No reliable bad service with very little help from staff Just promises excuses and no results.since the 18/2/22 without a w/m !1st they said only appointment available on the 1/3/22 the engineer came 4 hours late called me to complain about one way system and no parking outside my door (central London) and left .trying to communicate with them impossible .waiting for hours being pass from one to another .gave me another appointment for the 9/3/22!!! who knows if they find parking this time!!!!rubish company”

Helpful Report

Posted 3 years ago

“Still haven't repaired , returned or replaced my phone. Total con then when you try to review or complain using there facebook page they block you and delete you comments pure shady”

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Posted 3 years ago

“I tried to register a warranty for new boiler in England, UK today. Rang your customer service - they took my name and address but DID NOT TAKE BOILER SERIAL NUMBER and i was told the boiler is now registered. When i asked for confimation reference number - they did not have one and the customer service agent hung up. This happened 5 times. I had to ring the manufacturer who will be escalating this - Domestic and General are probably not keeping their side of Service Level Agreements with the Manufacturing company. Domestic and General Your customer service team needs to be sacked !!!”

Helpful Report

Posted 3 years ago

“No delivery of fridge freezer to my in laws who have waited for seven weeks for the item!! Disgusting treatment of two 80yr olds.”

Helpful Report

Posted 3 years ago

“Never buy a customer extended care plan from ApplianceOnline.com.au, that's my lesson learnt. A screw inside my dishwasher fell off because they became rusty. Rust is excluded from Domestic & General irrespective of any context. This is a screw inside the dishwasher that's meant to be rust-proof.”

Helpful Report

Posted 3 years ago

“Been with them for years and previously had good service. The last 5 years have been dreadful. Im waiting on repair on washing machine since beg of nov still not resolved! Tumble drier needs replaced i have a 10kg black one they have tried to palm me off with a candy 6kg white ( how is that same spec) so matter still not resolved. Arrogant on the phone when you finally get thro to them after hours of being on hold . My rangemaster cooker could be repaired but they wanted to replace . Mine is dual fuel 110 wide and black gloss , integral grill in 2nd oven , handy rack on door and griddle plus a defrost facility. So far they have offered a 90 wide , a red one, an induction hob, a cream farmhouse one. None have a griddle, handy rack or integral 2nd grill in oven and defrost facility. So how is this the same spec. This has gone on since nov 2020 yes 2020! Im done and could have paid for my appliance ten times over. They dictate what you get, dont get back to you when you put a formal complaint in so im now taking this to the ombudsman as getting nowhere with customer services. Once its sorted im cancelling my policy. Dont touch them with a bargepole!”

Helpful Report

Posted 3 years ago

“just terrible! Don't ever use them or subscribe to them. Wasting time, efforts and health”

Helpful Report

Posted 3 years ago

“Never known a company like it, zero ownership. How on Earth they are still in business I don't know. I've been waiting 3 weeks for them to fox a dryer, excuses at every opportunity from them.”

Helpful Report

Posted 3 years ago

Domestic and General is rated 1.7 based on 608 reviews