Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORSE COMPANY EVER!! BEWARE Been with this company for years but when called out for a radiator leak, the engineer came out but refused to repair the leak as he said the condition wasn’t good in the property. There was a baby in the house with no heating for a couple of days but the engineer will not show any sympathy. It was only a five minutes repair I’ve done myself. After paying this company for years. Tried to ring the Domestic & General a few times and was put on hold for hours and then put my phone down. After trying for weeks finally got through to a complaint department then they refuse to refund me and disconnect my phone and cancel my policy too. Now I’m writing to the directors of the company to make them aware of the situation I hope they will help. Please stay away from this company the worst company ever once you need to call them out.”

Helpful Report

Posted 3 years ago

“Cancelled all of my appliance cover, they are useless! Can’t call them or on hold for 35 minutes, engineer didn’t have parts, took weeks to order them. Came late, complaining about parking and left without fixing the washing machine. No one seems to be able to tell you what’s going on! I have had to buy a new washing machine as I can’t wait any longer! Not worth the stress!”

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Posted 3 years ago

“Don’t waste your money on thinking you are getting a service with D&G. Waiting two months now on a replacement tumble dryer still haven't got it. They do not follow up on your complaints either. Terrible service. Getting one star is too good for them should be no stars!”

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Posted 3 years ago

“A bad company that doesnt care whether you have a vulnerable person in the house or not. I would avoid as i have engineers out who just pass the buck, promised phone calls not made, shocking service.”

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Posted 3 years ago

“Se ci fossero state 0 stelle sarebbe stato meglio, una truffa vera e propria. Ti dicono che coprono i costi delle riparazioni e ,nel caso in cui non fosse riparabile, ti sostituiscono l'elettrodomedistico pagando una percentuale del costo di quello nuovo. Avevo assicurato un frigo ad incasso, ebbene, si rompe, non si può riparare e mi propongono la scelta obbligata di un frigo nuovo che costa tantissimo ( ho visto il costo online dello stesso modello e il prezzo da loro era gonfiato a dismisura) e quindi mi costerebbe tanto quanto comprarne uno nuovo per i cavoli miei! Noj mi hanno dato scelta fra diversi modelli, ce ne sono tanti che costano meno, no o quella oppure ti arrangi. Vergognatevi!”

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Posted 3 years ago

“Honestly, domestic in general is just a horrible service that do not seem to care!! They never pick up and keep passing me on to other services that I wait 2 hours just for them to not even pick up. It has been more than a month that I have been trying to get through to them!!!!”

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Posted 3 years ago

“I have waited for 3 cancelled appointments and still waiting for my washing machine to be fixed. 6 weeks so far and it is beyond a joke. I will never take out their insurance again and don't try and phone them as they don't pick up.”

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Posted 3 years ago

“Promised to repair a Hotpoint washer/dryer, given a 3 hour slot starting 7:40am which I was ready for, engineer didn't turn up at all, not just for the slot but for the whole day. Worse, 3 'live chats' through the day (hard to get through) said the engineer would definitely come that day.”

Helpful Report

Posted 3 years ago

“WILL ONLY REFUND BY CHEQUE... CHEQUE FAILED AND WAS RETURNED UNPAID. STILL NO REFUND RECEIVED AFTER 5 WEEKS OF WAITING. I cancelled my iPhone insurance with Protect plus for £255 which was purchased through John Lewis. I was told I would receive a cheque in the post for £255 for the refund in December 2021. I received the cheque on end of January 2022 and paid it into my bank. This cheque failed and returned unpaid. Domestic and general stopped the payment. Still having to chase this refund. Is the company going bankrupt?”

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Posted 3 years ago

“I urge people to find a different insurance company. Had an engineer out today after 2 weeks without a tv only to be told that the insurance company had fixed it before had bodged it (which was them) - instead of welding the clips on they used a glue gun and cut bigger holes in the back to fit. The man told us today that it was a fire hazard and could burst into flames at any point not only that but if my 1 yr old had 'tapped' the tv then it could have electricuted him! So glad it broke rather than the other 2!! We have always used D&G and no others. Didnt bother taking it away just condemmed it and told us not to plug it in - no explaination of what the next step is or what to do. Anyone know of any decent insurers that will do things properly”

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Posted 3 years ago

“Paying for washing machine since 2012 and paid over £790; they finally did change the drum and all parts through Hotpoint last September 2021. Guess what my neighbors complained of the washing machine getting louder and louder like a helicopter taking off. Today after exactly 90 days of guarantee of Hotpoint warranty on repair - loud thundering noise of machine-gun firing, so loud. Called Hotpoint; as we have canceled the policy out of dissatisfaction with D&G - said we have to pay for further repair after paying nearly £800 in total. POint No. 1 I am going to stop all D&G appliances warranty & No.2 Never buy Hotpoint in a lifetime. No #1 Conartistis in this warranty business; stop wasting money when you buy new machines. Tody ordered Samsung with 5-year Parts & Labour for 1/2 of what I have paid for D&G. Do Your Math. The tissue there to absorb leaks ... oh my God... God Bless UK from D&G & Hotpoint & Our PM”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs. I would give no stars if I could. They are a complete sham and only after your money. Spend lots of time trying to sort things out between the engineer company, D&G and Hoover - no one took responsibility or honour-ship of the issue. Absolutely disgusting service. After waiting hours to get through to speak to someone I get told different and contrary information and lies. They do not provide like for like, but offer inferior make and model.”

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Posted 3 years ago

“Domestic and general think a 3x week time frame is fine for a repair. It will be 3x weeks to the day before they will repair our appliance shocking service. I will like to see those who say this is acceptable try and manage with a family with no washer dryer. Try else where for a repair plan!! After many years with them we certainly will!!”

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Posted 3 years ago

“its a shame i had to give it 1 star as Domestic And General deserve nothing but zero stars, the service is appalling, i have been trying to book an engineer visit (online and phone) since 04/01/22, 17 dayys later i am no further and D&G are not interested they fob me saying they cant access Hoover/Candys diary and to ring hoover direct which again i have and emailed them but both companies are the same, useless, D&G are good at pushing customers to insure white goods but not interested when you need them fixing, pure con artists. please please dont sign up with them, just pay a reputable local company to fix your appliance.”

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Posted 3 years ago

“absolute terrible service avoid at all cost, don’t want to know if you have a problem, spent all day on the phone on hold with still no response”

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Posted 3 years ago

“urge you not to deal with this company at all. Extremely bad customer service, no respect to customers and no one is willing to help. I have a policy with them to cover integrated FF with ao, the front plastic cover of the fruit drawer cracked. I have been waiting for a replacement for 5 weeks. I spent more than 9 hours in total in several calls trying everything, raised a complaint but no gain. I had enough and very frustrated from the amount of the horrible music I had to hear while I am waiting on the phone. I cancelled my DD and I will never use them again. Also I will just spread this bad experience to everyone I know.”

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Posted 3 years ago

“Avoid at all costs”

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Posted 3 years ago

“WORST COMPANY EVER! D&G= BORiS JOHNSON LIES. Do not use, they take your money each month (fraud) then not interested when you ring up. 14 days after 1st phone and 7 phone calls later and 2 engineers not turning up and probably beaning on hold 3hrs. Happy days d&g now cancelled my policies.”

Helpful Report

Posted 3 years ago

“Appalling Service!!!!!!! Cooker got written off, took a week to order, was only when made a complaint that something was finally done, paid for installation and old cooker to be taken. Came this morning 18/1/22 to be told no such installation and removal is in place, new cooker left in middle of kitchen. Unable to move around it. Disabled child cannot get in with wheelchair. Explained this numerous times. Nearly 3 hours on phone so far!!!!!! Disconnect 3 times. Constantly being transferred to different people as well as having to repeat myself over and over again so far spoke to 9 people. Still nothing has been resolved.”

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Posted 3 years ago

“Awful company. Boiler broke down on Christmas Eve 24th Dec no hot water or heating unable to attend until 30th Dec 2022. Still didnt show up. Took time off work and spent day chasing up engineer that they had forgotten to book. Eveything the customer service advised was wrong. Beyond incompetent ,their complaints people must be very busy completely unhappy and will take to the ombudsman. At best False advertising however with this level of dissatisfaction I feel it is a company set up to decieve”

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Posted 3 years ago

Domestic and General is rated 1.7 based on 608 reviews