Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.69

1.7 Rating 608 Reviews

17 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting to expensive”

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Posted 6 days ago

“The engineer quickly discovered why my washing machine was displaying a fault on the auto wash cycle. However I discovered that he left a teatowel at the back of my washing machine of which I couldn't reach and it has slipped down at the back of my washing machine and I have to wait until someone who can manoeuvre the washing machine out so that I can retrieve the teatowel.”

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Posted 1 week ago

“Very satisfied with response to my request for a repair to my washing machine”

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Posted 1 week ago

“Everything was fine except the now very boring, annual attempt by D&G to dramatically increase the charges - and without any loyalty bonus. always have to make a phone call to them to establish a fair price for the warranty before I renew.”

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Posted 1 week ago

“Efficient repair done within stated timescale”

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Posted 1 week ago

“All fine except telephone waiting time.”

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Posted 2 weeks ago

Thank you for sharing your feedback with us. We’re so pleased to hear that overall you had a fine experience with us. We appreciate you bringing the telephone waiting time to our attention. Your input helps us understand where we can improve and ensures we’re evolving every step of the way to deliver the best service possible. If there’s anything else you’d like to share, please feel free to reach out—we value every conversation.

Posted 2 weeks ago

“Everything is now working. The only comment I would make is I booked an appointment for 7.00 am to 8.15 so that I didn't have to take time off work. When the the appointment came through, it was for after 2 pm. I got time off but when you book a specific time you should try to honour it.”

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Posted 2 weeks ago

Thank you for your feedback. We’re really glad to hear everything is now working for you. We’d like to apologise for the inconvenience caused by the scheduling change. We always strive to honour the times our customers book, and we’re sorry we weren’t able to meet your expectations on this occasion. We appreciate you accommodating the revised time, and we’ll use your feedback to improve the scheduling experience moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Posted 2 weeks ago

“I had insurance with my washing machine when I bought it as I know I wouldn’t be able to do anything should a problem arise. Domestic & General have been very good in helping me out. I had called their assistance twice since I bought my machine and the engineers are all friendly and very good with their job! Thanks D & G.”

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Posted 1 month ago

Thank you so much for your thoughtful review and kind words about our service. We're delighted to hear that we've been able to assist you whenever needed and that our engineers left such a positive impression—it’s exactly the experience we strive to deliver every time. Knowing that we've made a difference in keeping your washing machine running smoothly is why we do what we do. If there's anything more we can do for you, don't hesitate to get in touch.

Posted 2 weeks ago

“Polite and happy to help.”

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Posted 1 month ago

Thank you for your kind words! We’re so glad to hear that you had a great experience and that our team could assist you. Ensuring our customers feel supported and valued is always our top priority. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 1 month ago

“I have been with d&g for many years with policies to cover my washing machine and my tumble dryer. I’m shocked at all the bad reviews as I’ve never had any problems with them, they’ve always sent out an engineer. My tumble dryer has been repaired countless times, as was my last washing machine. My current washing machine had a spin fault and they had an engineer out with no problem. They tried to fix it but were unable to. The same day, they wrote it off, sent me a link with options for a replacement and I have a new machine coming on Thursday.”

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Posted 3 years ago

“im resading all these reviews and im pretty shocked at off of those bad experiences. 10 years ive been a customer, and never had a problem that they never arrived or were so late, or didnt know what they were doing, always excellent customer service over the phone, always had an appointment day or two later. the only thing i would say, is that ive had my washing machine covered for 10 years, its been repaired about 6 times, its an old machine, and they should give a new one now, as this is what m policy includes. I get that they will continue to repair if its possible but the machine is just a faulty model and the amount of years ive had the washer and what i paid for the policy in total, i would have brought about 3 brand new ones. :)”

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Posted 4 years ago

“I reported my broken washing machine to D&G. Engineer came out within 3 days. He didn't have the parts with him, so arranged to come the following Tuesday which he did and replaced the drum and motor and machine works really well and I am pleased with the cover.”

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Posted 5 years ago

Domestic and General is rated 1.7 based on 608 reviews