Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

Write Your review

Tell us how Donaghy Bros made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the transaction was very slick with no problems. One small gripe was with the courier. I wasnt able to check my item to accept it because the item was placed inside my home, in its packaging, and then the couriers immediately left. This I think, in todays climate is unacceptable, not only from the acceptance point of view but disposal of large amounts of packaging is very difficult. Other couriers, in my experience, remove all packaging and dispose of it for the customer.”

Helpful Report

Posted 3 years ago

Hi David, thank you for your review and recent purchase from Donaghy Bros. We are sorry to hear that you experienced issues with the delivery, the courier should have waited and allowed time for you to check the appliance and also remove the packaging for you. We will certainly be raising this with them to avoid a reoccurrence. We hope that you will consider Donaghy Bros for future purchases. Best Regards, Donaghy Bros.

Posted 3 years ago

“Bought a small appliance for beat price in UK, shipped well packaged, safely via PDP from Northern Ireland to Devon within 2 days, with fantastic communication. Couldn’t be more pleased.”

Helpful Report

Posted 3 years ago

“Best service”

Helpful Report

Posted 3 years ago

“Originally bought a Miele but we weren't happy with the stiffness of the connectors. They collected the on ewe didn't one and supplied an alternative without any quibble or additional charges and were very helpful”

Helpful Report

Posted 3 years ago

“Great service would shop with your co again .thank you so”

Helpful Report

Posted 3 years ago

“Fantastic customer service. Item delivered within a day of ordering. Friendly staff. Price comparable with big chain stores, happy to support a local business. Will definitely buy from Donaghy Bros again.”

Helpful Report

Posted 3 years ago

“My entire experience with Donaghy Bros was what I can only describe as IMPECCABLE! These guys know their stuff, and make ordering as simple as possible. I had to contact them before purchasing, and All concerned were extremely helpful and professional. Price I paid was on par with the big players which is really impressive! Finally I had no sooner Ordered when the product arrived within 3 days of my Order! Regardless of BREXIT and COVID 19. The only company in a long time who were not interested in hiding behind these two serious issues, they just seem to keep ahead of them! I will certainly visit your site before any of my future purchases. A well deserved and earned 5* rating.”

Helpful Report

Posted 3 years ago

“Great service, fast delivery. So glad I tried Donaghy Bros after a disaster with Argos, who delivered a damaged dryer after a month of waiting (plus they delivered it with no masks on). Donaghy Bros, on the other hand, delivered my dryer undamaged the day after I ordered it (with masks on). I've used the dryer a few times already, and it works great. Lesson learned: Support independent retailers over big corporations!”

Helpful Report

Posted 3 years ago

“Competitive pricing, fast delivery, brilliant product range :)”

Helpful Report

Posted 3 years ago

“Fridge freezer is a great job, but after paying all that money I think it was a liberty to take an extra £45.00 off me to remove the doors. Everyone knows that an American style fridge freezer won't go through a normal standard door with the doors on. Currys wouldn't have done that!”

Helpful Report

Posted 3 years ago

Hi James I am sorry you felt the £45.00 charge was excessive , let us explain.. We price our appliances extremely competitively , we do this to give the customer the best possible deal . In many cases customers do have double door access to the rear of their property so allowing for the door removal in the retail price would to be too general and unfair to those who do not require the service. If we were to offer this inclusive of the price the retail price would simply increase as the margins are so low . Our drivers and fitters are trained , qualified and insured to carry out these tasks , again this comes at a cost but one of the main reasons for the charge is liability . We are completely liable for any damage to property or the machine , our insurance costs are very high to allow for this protection . We do explain to the customer, prior to order, the costs involved , so that the customer can make an informed choice . I hope the above explains our position . Best Regards Donaghy Bros

Posted 3 years ago

“My Item came to me as stated (in time) under the present covid regulations so I am very happy”

Helpful Report

Posted 3 years ago

“Excellent service no problems at all”

Helpful Report

Posted 3 years ago

“Service was excellent. Product was as described. Couldn't have been easier.”

Helpful Report

Posted 3 years ago

“Cooker hood is absolutely gorgeous. Only down fall doesn't come with a filter so that has to be bought separately and the plug is two pin.”

Donaghy Bros 5 star review on 25th January 2021

Helpful Report

Posted 3 years ago

“Good experience”

Helpful Report

Posted 3 years ago

“Article purchased on the website turned out not to be in stock.Correspondence was ok and refund was received.Would be great, if only articles would be listed,which are really available or at least marked as sold out”

Helpful Report

Posted 3 years ago

“Good price. Fast delivery. Delivery guys were great. Would buy from Donaghy Bros again.”

Helpful Report

Posted 3 years ago

“Excellent service, fast and efficient and cheapest on the market.”

Helpful Report

Posted 3 years ago

“Very helpful and informative about the product and prompt delivery”

Helpful Report

Posted 3 years ago

“Delivered on time great product”

Helpful Report

Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews