Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Donaghy Bros dealt with my email queries and the Microvave we ordered came quickly. Really good service from them.”

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Posted 3 years ago

“I was very pleased with this company ,best price I could find and excellent fast delivery would not hesitate too purchase again and recommend too family and friends A++++++”

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Posted 3 years ago

“Purchased a dyson through Donaghy Bros as they had the best price on the market. Paid by PayPal and got their confirmation but nothing from Donaghy Bros, so I emailed and they replied within a couple of hours with my tracking number. Item delivered a couple of days later. Best price, good customer services, 5*****”

Donaghy Bros 5 star review on 3rd May 2021

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Posted 3 years ago

Thank you for your 5* review Peter.

Posted 3 years ago

“Superb customer service”

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Posted 3 years ago

“Perfect not a bother with delivery spot on”

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Posted 3 years ago

“Excellent service price and delivery was superb”

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Posted 3 years ago

“We ordered a washing machine from donaghy bros website on Saturday evening and had an email by Sunday morning saying it could be delivered on Monday if that suited,which it did, so by midday Monday we had a new washing machine significantly cheaper than the same model was with two big name retailers who ironically are have shops nearer to my house than donaghy bros. I'd definitely recommend them to anyone.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5* review Stephen, we appreciate it!

Posted 3 years ago

“Bought a new Neff dishwasher from Donaghy Bros, they were easy to deal with, gave a great price and delivery was quicker than expected. Would definitely recommend to others and we will definitely use them again.”

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Posted 3 years ago

“Fantastic, been with them 20yrs, wouldn't think for 1second going anywhere else”

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Posted 3 years ago

Thank you Mark - great to hear that!

Posted 3 years ago

“I purchased a beko fridge freezer which arrived the day it would but was notified of a time. The guys were curtious to my son but my only down fall was they left all the packaging there which all places takeaway whenever I purchased goods.”

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Posted 3 years ago

Thank you for your review Geraldine. We do offer the service of removing packaging for a small fee and this is available upon checkout at our website or can be arranged with a staff member. Apologies if you were not made aware of this service. Regards, Donaghy Bros

Posted 3 years ago

“Easy buying process and quick delivery.”

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Posted 3 years ago

“Product as described, the transaction easy and delivery extra quick. Can definitely recommend”

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Posted 3 years ago

“Great price and great product for Sony Tv purchase. The sales process was pretty efficient. Only negative was delivery. Although this was fast the delivery driver left the TV delivered to the ROI strapped to the pallet outside my apartment block. He refused to bring it in as claimed he wasn’t insured even though delivery was supposed to be room of choice by 2 men. I had to remove from pallet and bring it in myself then dispose of pallet. A bit ridiculous! As very pleased with price and product overall 4/5 but note delivery issues. If it had been a washing machine wouldn’t have been going anywhere.”

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Posted 3 years ago

Hello, thank you for your review and great to hear you were happy with the product price and sales process. We understand that you requested a two man delivery which is an enhanced service at an additional cost. However as you were having the product delivered to Dublin we are restricted by the current Covid situation and our couriers only offer a contactless delivery at present in the South of Ireland which is why your TV was delivered via a pallet to the nearest point of access. You were not charged for the two man service but we must apologise if this delivery detail was not communicated to you during the sales or delivery notification process. Kind Regards Donaghy Bros

Posted 3 years ago

“Excellent service, fast dispatch and very competitive prices.”

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Posted 3 years ago

“Excellent service and delivery. Delighted”

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Posted 3 years ago

“Great service bought a Bosch tall Fridge and matching freezer delivered free and on time by ArrowXL. No problems at all.”

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Posted 3 years ago

“When requesting a replacement or refund for an item that was faulty out of the box, an induction hob (although out of the 14 day window) this was rejected. Donaghys also refused initially to assist in negotiating a repair for us saying it was something we had to contact the manufacturer on (this was still within 6 months of purchase). They eventually did do this for us, the engineer visit failed to fix the issue. Donaghys then attempted to get a second visit from an engineer which we declined as this was running into several weeks without a working hob. Eventually Donaghys accepted the item back but only after stating consumer rights. The two stars is for a well laid out store, good sales team. I will likely never be back to Donaghys as the returns policy is a complete disappointment, fobbing customers off when something goes wrong but selling you the world at the same time.”

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Posted 3 years ago

We're sorry to hear you have been disappointed with your return request. We believe the sales team did explain at the time of purchase that the hob was a plug in 13Amp hob and therefore there was not enough power to run all hobs at the one time. In order to arrange a return, we needed to contact the manufacturer Blomberg to inspect the item before we could either refund or replace the hob which we subsequently did. Our Customer Services team would be happy to discuss this matter further with you and can be contacted on 028 295 40001 or service@donaghybros.co.uk. Kind Regards. Donaghy Bros

Posted 3 years ago

“The hob on my new Rangemaster Elise induction has never worked correctly. I reported this problem three months ago to Donaghy Bros who passed me on to Waterford Stanley. Three months later I am still waiting on Waterford Stanley to fix it!”

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Posted 3 years ago

Hello, we're sorry to hear that you have had problems with your Rangemaster hob. Our Customer Services team are happy to follow up on this with Waterford Stanley and we hope we can arrange for it to be fixed with them very soon. Customer services will also be in touch with you directly to discuss the matter further. Best Wishes Donaghy Bros.

Posted 3 years ago

“So very grateful to be able to order and receive my order,no problems whatsoever,many thanks”

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Posted 3 years ago

“Web site easy to access and use. Item ordered and delivered within time advertised. Extremely well wrapped and now enjoying the use of our coffee maker.”

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Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews