Done. Reviews

Name: Done.
Rating: 4.04

4.0 Rating 340 Reviews

76 %

of reviewers recommend Done.

Company Reviews

Metrics

4.0

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Valdemir Goncalves Junior

Done. 1 star review on 27th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was anxious about using a telehealth service to get help managing, but I am so glad I tried Done. I've struggled with my ADHD forever, but have often been able to build-in coping mechanisms for myself to avoid medication. As the demands of my career and, frankly, life in general have significantly increased over the past year or so, I found myself less and less able to keep up. Finally deciding I need to ask for help, I began taking a look at what might be available and found Done. The online-aspect gave me pause, but I read reviews and felt like it was worth a shot. Once I submitted my information, scheduling my first appointment was easy. During the appointment, I was quickly put at ease. I did not feel any judgment, which is what has long been the reason I tried to self-manage instead of seeking professional help. The fact that I was able to have a meeting via the internet was so convenient. I was able to do it right from my office instead of having to travel to a medical office. Overall, the process was smooth and I had no problems communicating, scheduling, etc. After my appointment, I did have a basic question. I submitted it and received a prompt answer. I have only had one appointment so far, but given how well this process has gone for me so far, I am optimistic that I have found a provider that is going to work well for me.”

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Posted 3 years ago

“I am pleasantly surprised by this service. During the pandemic, I didn’t feel safe doing an in office visit and so I ended up quarantining without my medication for several months. After reflecting on my mental health and realizing I needed a solution, I found Done and their professional team. They don’t judge, don’t rush, and make you feel well taken care of. I’m very happy with the overall customer support too. The website went through a period of upgrades which made it difficult to request refills but reaching out to customer service always provided a solution. And fast.”

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Posted 3 years ago

“Honestly I was a little skeptical at first. I never had any tele-health experience before Done so I wasn't really expecting it to go as well as it did. I had my first appointment a couple weeks ago with my provider, Lauren Ellis and she was really helpful. She listened carefully to my challenges and situation. She explained the different treatment options very thoroughly and so far my treatment plan had been working out really well. Only trouble I've had is when I went to schedule a follow up appointment. The interface made this a bit challenging, but I sent a message to support, and someone got in touch with me almost instantly through email and helped me schedule my next appointment. So far, I am very pleased with my experience with Done.”

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Posted 3 years ago

“I had my first appointment last week. My provider was friendly and answered all of my questions. I am looking forward to my next appointment.”

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Posted 3 years ago

“Done has helped me greatly and always fix and problem or concerns I have in a timely manner!”

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Posted 3 years ago

“I am very happy with Done. My doctor is friendly and listened to my needs and prescribed me a treatment plan that has been effective in helping me manage my adhd and successfully function ti complete my daily tasks I was struggling with. Their staff was quick to respond to questions regarding my insurance. The patent portal is straightforward and easy to use. I recommend Done and their team! Thank you!”

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Posted 3 years ago

“My practitioner was friendly and knowledgeable. She made sure she answered all my questions before the appointment was over. I had to contact the support team for some help two times and everyone I talked to through email or phone were all very accommodating and made sure to get back to me the same day. I couldn’t be more pleased with Done.”

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Posted 3 years ago

“With Done. I was able to quickly access an appointment time with an educated prescriber who has experience with ADD/ADHD patients. We were able to verify my diagnosis and she gave me a prescription to my first ADHD medication! So far, so good. If I have any questions I simply email them and they get back to me in no time. Highly recommend.”

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Posted 3 years ago

“My experience with my provider at Done was second to none. For the first time, I felt like someone was really listening to me - and not just listening, but providing feedback, asking thoughtful follow-up questions, and providing me with applicable education. I felt a giant weight off my shoulders after speaking with the provider that I haven’t felt from talk therapy. The low dose medication I have started on has been truly helpful so far. As someone who has moved often in the last 8 years it’s always hard finding providers. I am so happy I took the jump to try Done - a convenient virtual option for top notch care.”

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Posted 3 years ago

“I highly recommend using this company for your ADHD questions and concerns. I recently picked up my second prescription and I will highlight the process so far. There is an initial $199 consultation fee (HSA Accepted) that includes the first video conversation with the Provider. My call lasted about 10 minutes where I just explained my situation and history and the NP offered help and suggestions. After our conversation, she forwarded a prescription to my choice of pharmacy and I picked up the prescription a couple hours later. The prescription is reasonably priced, especially if you use GoodRX. After that, the costs include $59 per month (HSA Accepted) for the Done membership and the costs of the prescription. The website layout can be confusing, so I recommend emailing with any questions or concerns. I couldn't figure out how to set up my first month follow-up appointment with my NP, so I emailed the company about a week before and asked for their help. They coordinated times with the NP and we were able to set up an appointment and from there automatically refill my prescription. Pros: Online company, email communication, video calls with Providers (NPs), HSA Payment Accepted, Prescription automatically sent to your pharmacy. Cons: Website layout could be improved”

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Posted 3 years ago

“My provider was fantastic and she listened to me and gave me information, but also asked if I had questions and thoroughly answered every one that I had. While the service seemed expensive to me at first, I realized that I could use my HSA card as payment. My HSA provider requested documentation, so I requested a receipt from Done. They sent me one in just a few hours from my initial request through their customer service system. I'm so glad I spent the money on the consultation. And have signed up for the membership (also using my HSA). After all this time, I still felt like there was something "wrong" with me, and using Done. helped me to finally figure out that I had ADD that needed to be acknowledged and treated. I feel like an even better version of myself!”

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Posted 3 years ago

“I spent months trying to find a psychiatrist to get evaluated for ADHD only to find out they were all booked for months. I did a bit of research and was able to find Done. and decided to give it a shot. I was able to see a Psychiatric Nurse a few days out and the consultation with her was very pleasant and she was very knowledgable and understanding of my situation. She gave me my treatment which I was able to pick up the next day. I booked a follow up a few weeks later and after consulting with my provider we decided to adjust my dose. Booking a follow up is easy through the portal. After the follow up my treatment was available that night. I am on my 3rd month now and I was able to request for a refill through the portal and the refill was available for pick up the next day. BREAKDOWN: 1. Cost - For Done., there is a $200 fee for the initial consultation and ~$70 per month after that. To see a psychiatrist in person, the Psych I saw 12 years ago cost $200-$250 per visit and I had to see her in person every month. If your insurance does not cover psych visits this is a definite 10/10. 2. Convenience - Your visits with your provider is through Telehealth (video chat) so it is all done in the convenience of your home. Booking follow ups and requesting refills is done through the website. Response time is about a day or two. 10/10. 3. Impact on My Life - Work from Home due to COVID has been difficult for me. I'm constantly behind in my work and lost with what is going on due to not being able to focus and follow what is going on in video conference meetings. Done has helped me get back on track and get the focus I need to succeed in the workplace. Already a bunch of co-workers have noticed the change. Besides work I was able to start Grad school again, but this time i'm able to stay on track with the curriculum. 10/10”

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Posted 3 years ago

“Easy to start, the website sucks and they will charge you and not refill your meds...”

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Posted 4 years ago

“Not sure if this is a scam or just a poorly run company. Either way, I agree with the previous 1 star reviews. My first 2 months was fine and I received medication. I am now out and can’t log in to talk with my provider or get a refill and I was still charged a membership fee. I have been trying for 3 days now to fix this and no luck. No one answers the phone and they are sending me in circles talking to different emails. I don’t know how they can get away with messing with peoples medication. I will be trying to get my money back.”

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Posted 4 years ago

“Scam!!! Don’t believe the reviews! My first two months went fine and then everyone went silent I have called and called and emailed for two weeks now and now I’m out of medication and can’t get a hold of anyone. I’ve been told that my provider has left and I have no one responding with any answers and I’m getting the runaround nonstop. Don’t waste your money!”

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Posted 4 years ago

“This is a scam. It starts out well but once you need to get a refill, talk to your provider, schedule an appointment, etc. you cannot get ahold of anyone. The only thing they have is a bogus email communication robot that doesn't do anything other than send you in circles. SCAM.”

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Posted 4 years ago

“Done helped me manage my ADHD and speak to a professional during this time when finding a professional is nearly impossible due to COVID19. I believe the services that Done provides are professional, effective and affordable. Within a day or two of booking my appointment, I met with a psychiatrist and went to the pharmacy that same day.”

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Posted 4 years ago

“Do not use this service at all. Don't trust all the positive reviews here either... Here's the truth. The customer service is god awful. You have no direct contact with the doctor at all. No one answers your call at Done, and the e-mails are all automated. Messing with the routine of peoples medication is not okay, and this company does not care at all. These platforms should not exist if they perform this level of service. 48 hours and no response. I called them back 10 times. They eventually blocked my numbers.”

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Posted 4 years ago

“I have struggled with ADHD , and mental health my entire life! This year my long time Dr. retired abruptly. And due to COVID , it was impossible to find someone in my area accepting new patients. I stumbled across DONE out of desperation and it has been the best thing that has ever happened to me. In 20+years of seeing psychiatrist I can truly say I am blown away by Dr. Ortega’s earth, knowledge, care, compassion and dedication to helping me. She makes me feel ( for the first time) that she is not only genuinely interested in helping me. But that she is there to make my life easier, and cares about where I’m at. And about my unique concerns and life. She is the first psychiatrist I have ever seen who doesn’t make me feel judged, trivialized , dismissed . In fact she talk to me like a peer, not a “ patient “. This may sound small , but to anyone who suffers with adult ADHD and the stigma that goes with it, it’s literally life changing. I cried after our first visit . Simply because I was so overwhelmed with gratitude that someone finally listened. And treated me with compassion and empathy and encouragement. I cannot recommend her, or DONE enough. Because it has literally been both a life saver , and a life changer for me!”

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Posted 4 years ago

“I am very new to the world of ADHD management through prescription, and I have to honestly say that my life is changed. Dr. Anita Richardson-Sasson is so incredibly helpful and real, as the whole process is with Done. No surprises, everything is simple and about you, the patient. I really could not have asked for a more fair, easy and genuine service. Thank you!”

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Posted 4 years ago

Done. is rated 4.0 based on 340 reviews