Name: Done.
Rating: 4.02

“Everything has been great! The only thing I’ve ever had trouble with was with my pharmacy one time. My experience has been great so far!”

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Posted 8 months ago

Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 8 months ago

“Great providers and services.”

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Posted 9 months ago

Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Posted 9 months ago

“The Done staff is on it concerning customer service. They helped me quickly pivot from a bummer of a pharmacy to a much more competent and less expensive one. Well Done!”

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Posted 9 months ago

Thank you so much for this feedback. Please do not hesitate to reach out on how we can make your 4 star experience a 5-star one!

Posted 9 months ago

“The service works well particularly for people who have a hard time finding care for ADHD in their areas and/or a hard time filling the script. The price is a bit expensive if you compare it to receiving the same care from a psychologist or a PCP but again worth it for those do not have easy access. The delivery from the mail-order-pharmacy is good and comes Fed-Ex 2 Day. I have never needed to do a return or refund through the site.”

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Posted 9 months ago

Thank you so much for this feedback. Please do not hesitate to reach out on how we can make your 4 star experience a 5-star one!

Posted 9 months ago

“I read the previous review regarding the bugs that were mentioned with the app on iOS and I fortunately have not experienced those bugs at all. The app works great for me and I’ve not had any issues with it. The service that this organization offers is really convenient, thorough, and very well put together. I was concerned that the physicians would not take the concerns I had seriously. I’ve been very fortunate to have been able to work with the physician assigned to my case and the service I’ve received has been exceptional. The only reason I didn’t give 5 stars for this is because I was forced to pay the monthly $79 dollar fee in the very beginning for 2 consecutive months while my medication was unavailable due to manufacturing shortages. I understand that this is not “Done”s problem, but it seems like an absolute waste at first to pay for a service that you don’t get a benefit from. My only complaint is that the subscription fee should start when the medication is confirmed available and provided. I raised this concern with customer service atleast twice while my medication was not available and I did not receive a response. I have not had trouble getting my medication since though.”

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Posted 9 months ago

We are continuously striving to improve our platform and user experience, and your input will certainly aid us in making necessary enhancements. We appreciate your support and look forward to providing you with even better service in the future. As for the subscription charge concern, please know that I have reached out to our Care Team to get this investigated. Your suggestion regarding adjusting the subscription fee to align with medication availability is valuable, and we will definitely take it into consideration as we strive to improve our service. If you have any other concerns or suggestions, please feel free to reach out to us at any time. Your satisfaction is our top priority.

Posted 9 months ago

“DoneFirst has helped me manage my ADHD effectively. Their app needs a ton of work and have difficulty managing handoff to their online pharmacy, but overall pleased with the underlying service.”

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Posted 9 months ago

We're delighted to hear that our service has been helpful in managing your ADHD effectively. Your feedback regarding the app and the handoff process to our online pharmacy is invaluable to us. We are continuously striving to improve our platform and user experience, and your input will certainly aid us in making necessary enhancements. We appreciate your support and look forward to providing you with even better service in the future. If you have any further suggestions or concerns, please don't hesitate to reach out.

Posted 9 months ago

“I had a bumpy ride trying to get my first prescription filled but it's been smooth sailing since I got the hang of it. Done is an affordable and convenient platform for those who are trying to manage their treatment without a lot of fuss. I'm not sure if it's the best platform for someone who is starting their journey and needs to go through the trail and error phase and needs a lot of communication. But for me, Done has been an invaluable tool in keeping my symptoms at bay and life on track.”

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Posted 9 months ago

Thank you so much for taking the time to leave a review! We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!

Posted 9 months ago

“Done is a great way to get medicine for ADHD. I have been a customer for over a year and have almost nothing bad to say. The only downside is they have a huge turnover of doctors and sometimes it's a pain to get refills. I haven't had any trouble recently, so hopefully the doctor I have now will stay.”

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Posted 9 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 9 months ago

“The process of getting treatment for ADHD can be very challenging, but Done. made has made the process beyond simple and user-friendly. My clinician is extremely professional, responsive, and helpful, as I navigate treatment like therapy and medication regimens. I am grateful for such a reasonable monthly price, and plan to continue using the service for years to come!”

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Posted 9 months ago

We love reading reviews like this! It is so meaningful to see the positive impact that high-quality care has on our patients' lives - this is exactly why we are providing this service to our community! We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.

Posted 9 months ago

“There are some imperfections like being switched from one provider to another or not being able to choose the time for a consultation sometimes. But overall it's an amazing service, the providers actually listen to your concerns and try to tailor the treatment to your specific needs.”

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Posted 10 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help!

Posted 10 months ago

“When my provider had no availability for the month, Done worked hard to find me a new provider to accommodate my schedule in a timely manner. If I ever have any issues I schedule a call with support and have it resolved within 2-3 biz days.”

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Posted 10 months ago

We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!

Posted 10 months ago

“Generally helps with insurance and getting your prescriptions in. Easy enough online interface. Support is generally helpful.”

Helpful Report

Posted 10 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.

Posted 10 months ago

“So far I haven’t had a horrible experience it is easy to get refills and was easy to get diagnosed. One downfall is sometimes it takes a while to hear back from the doctor but this is a good service for me as it works well with my life.”

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Posted 10 months ago

Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!

Posted 10 months ago

“I love my Done provider. Have had issues getting refills sent to the right place when I've been travelling. Customer support is ok.”

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Posted 10 months ago

Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!

Posted 10 months ago

“I've had a mostly positive experience with Done. At times however it can be hard to get a hold of customer service when I need assistance. However, I always eventually end up getting help even if it takes a little longer then I would have liked. T”

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Posted 10 months ago

We love reading reviews like this! It is so meaningful to see the positive impact that high-quality care has on our patients' lives - this is exactly why we are providing this service to our community! We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.

Posted 10 months ago

“I’ve been using DONE for almost two years now and I’ve had a pretty good experience overall. If you get a great provider then you’ll have a fantastic experience but if your provider is slow to responding or checking the portal then it can get frustrating as you don’t receive your medication on time. I do have to say the customer service is really great at communicating and usually get back to you within 24hrs if you have a question or a concern. I’m very thankful for DONE- it has really helped me with my everyday life and I would 100% recommend. The only reason I gave 4 instead of 5 stars is from past experiences with providers who didn’t know how to communicate”

Helpful Report

Posted 10 months ago

We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues (and more!) so please don't hesitate to reach out to us for any ways we can improve or help! Thank you!

Posted 10 months ago

“Once I received my medical records I was happy with the outcome However It did take a long time. I wish I could have spoke to the doctor that diagnosed me I stead of a representative”

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Posted 1 year ago

“Easy to use/schedule appointments. Very limited availability, so you do have to plan ahead. Refills on prescriptions is easy but miscommunications frequently happen with pharmacy (filling wrong medications than requested, generic vs name brand). Only difficulty is talking to someone directly if you are having these issues. Otherwise I have had good success and love having virtual visit options.”

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Posted 3 years ago

“Honestly this service has made it so much easier to get treatment for ADHD, it's helped me out a lot. The only issue I've had is with scheduling since the service has gotten more popular, but they do their best to get you appointments in a timely fashion.”

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Posted 3 years ago

“I have Kaiser and when I described my symptoms to my psychiatrist he blew it off, saying “ADHD is something you get when you’re 8” I’m a 33 year old woman who never realized that my mental health struggles were not “normal” or something to “just get over” but an actual condition until I read an article about how women with ADHD frequently go undiagnosed until my age due to misconceptions. With Done, I love that you get access to therapists who know what you’re going through and don’t just blow off your concerns. They understand how your brain works and the struggles that come with it. You don’t need to justify anything or be defensive, they just get it. It’s amazing compared to what I’m used to. The only thing I would change is adding talk therapy/cognitive behavioral therapy as well, and making it easier to schedule appointments. Its expensive, but if you think you may have ADHD don’t wait. The right medication can literally change your life.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Done. Reviews