Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.07

4.1 Rating 478 Reviews

74 %

of reviewers recommend Donna Bella Hair

4.1

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat

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Donna Bella Hair 5 star review on 31st March 2026

Anonymous // 01/01/2019

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“Easy to find color & lengths desired. Checkout was smooth. Hopefully my extensions will arrive by Thursday April 2, 2026 so I have them for my Friday morning install appointment .”

Helpful Report

Posted 2 days ago

Hi Carol, Thanks so much for sharing! We’re glad you found the color and lengths easily and that checkout was smooth. Fingers crossed your extensions arrive in time for your Friday install—if you need any help tracking or selecting options, we’re here to help info@donnabellahair.com Warm regards, Team Donna Bella Hair

Posted 2 days ago

“I have now ordered from this company twice and will continue to do so!! I ordered the tape in extensions and they are high quality, they blend perfectly with my hair and look so natural and beautiful I absolutely LOVE THEM!!! They have exceptional service when and if you need anything! I cannot recommend this company enough!!!! They are superb!!!”

Helpful Report

Posted 4 days ago

Hi Lyndsay, Thanks so much for the wonderful review! We’re thrilled to hear you’re loving the tape-in extensions and that they blend so naturally. If you ever need help with anything—colors, lengths, or styles—we’re here and happy to assist. Warm regards, Team Donna Bella Hair

Posted 2 days ago

“These clip-ins are wonderful. They lay so flat to the head. They look real and relatively simple to color match. I have the 20in and want to order the 16.”

Helpful Report

Posted 6 days ago

Hi there, Thanks so much for the kind words! We’re thrilled you love the clip-ins and that they lay flat and color match well. If you’d like help choosing the 16-inch or have any questions, we’re happy to assist. Warm regards, Team Donna Bella Hair

Posted 6 days ago

“They messed my first order up n had to reorder the next day n pay shipping again plus they didn’t give me the $25 discount”

Helpful Report

Posted 1 week ago

Hello Stacie, I’m really sorry your first order was messed up and you had to reorder, plus the shipping and the $25 discount issue. We want to make this right for you. Please email us your order number and any details (including screenshots if you have them) at Info@donnabellahair.com so we can review and arrange the next steps, including addressing the discount discrepancy and any shipping concerns. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 6 days ago

“Quality is definitely hit or miss”

Helpful Report

Posted 1 week ago

Hi Kerri, I’m sorry to hear quality has been hit or miss. We’d like to look into this and make it right. Please email us at Info@donnabellahair.com with your order number and any details about the items you’re concerned about, and we can review and arrange a resolution. Thank you for sharing this with us—we’ll work to improve. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“Payed $60 to overnight, and it did not arrive.”

Helpful Report

Posted 2 weeks ago

Hello Lidiane, I’m really sorry your order didn’t arrive as expected. We want to make this right for you. Please email us your order number and any tracking details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 weeks ago

“Customer service I received was 10/10!”

Helpful Report

Posted 2 weeks ago

Hi Kristi, Thanks so much for the kind words! We’re thrilled you felt our customer service was 10/10. If you ever need anything else, just let us know—we’re happy to help! Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“I never received my hair because FedEx delivered it to the wrong address”

Helpful Report

Posted 2 weeks ago

Hello Melodee, I’m really sorry that your package was delivered to the wrong address and you didn’t receive your hair. Please email us your order number and any tracking details at Info@donnabellahair.com so we can assist you in the matter Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 weeks ago

“Love the hair quality 😍”

Helpful Report

Posted 2 weeks ago

Hi Brianna, Thanks so much for the kind words! We’re thrilled you love the hair quality. If you need anything else, just let us know we are happy to help! Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“Great Hir and Great customer service.”

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Posted 3 weeks ago

Hi Debra, Thanks so much for the kind words! We’re thrilled you had a great experience with us. If you need anything else, just let us know as we are happy to help! 🩷 Kind regards, Team Donna Bella Hair

Posted 3 weeks ago

“I ordered some replacement tape-in strips as well as the Extension bond remover. Although the package arrived early, how it was packed was unimpressive and therefore one of my bottles arrived half emptied. And transferred onto the tape-in packaging.”

Helpful Report

Posted 3 weeks ago

Hello, I'm sorry to hear about the packaging issue and that a bottle arrived half emptied. We want to make this right for you. Please email us Info@donnabellahair.com your order number and a photo of the damaged packaging and the product received. We can arrange a replacement. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 weeks ago

“Love it I’m a repeat customer!”

Helpful Report

Posted 3 weeks ago

Hi Heather, We’re thrilled to hear you’re a repeat customer—thank you so much for the lovely review! If there’s ever anything else you’d like to try or any questions we can help with, just let us know. Warm regards, Team Donna Bella Hair

Posted 3 weeks ago

“Donna Bella is my 'go to' for all my hair extensions. I have been using them for a few years now and I LOVE THEM!”

Helpful Report

Posted 4 weeks ago

Hi Darcey, We’re thrilled to hear Donna Bella is your go-to for hair extensions, thank you so much for the lovely review! If there’s ever anything else you’d like to try or any questions we can help with, just let us know.

Posted 4 weeks ago

“It was great that you've had all of these "sales" going on, but the one thing I wanted was continually "out of stock".. and then your Free Shipping is a joke because of the high dollar amount you ahve it set at.”

Helpful Report

Posted 1 month ago

Hello Jackie, Thank you for your feedback! We’re sorry to hear you weren't able to get the item you wanted; our sales apply to currently available stock, and our team is working hard to restock all items as quickly as possible. We run sales frequently, so please keep an eye out for more opportunities later this year.

Posted 1 month ago

“It was easy to place an order and it arrived very quickly.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the wonderful feedback! We’re glad the ordering process was easy and your order arrived quickly. If there’s anything else we can do for you, we're always here to help!

Posted 1 month ago

“waiting on an out of stock item”

Helpful Report

Posted 1 month ago

Hi Jessica, We appreciate your patience as our team tries to restock items as soon as they can! We recommend to sign up for email notifications. We're happy to see if we have an estimated date if you would like to share what item you are looking for!

Posted 1 month ago

“Tyni hair ! iwanna send back”

Helpful Report

Posted 1 month ago

Hello Nelson, I'm sorry to hear that your order didn't end up working out! We can accept returns if they are unused, in the original binding/packaging and within 30 days of purchase! You are able to start a return request through our return portal (https://donnabellahair.com/apps/returns) with your order number (PO# if referencing your invoice slip) and email address.

Posted 1 month ago

“I am waiting on my return label for a mistaken order: I was assured the return label would be emailed; she was rude and rushed me off the phone: this Friday and still no label ; by the way I did order something else so I still spent money”

Helpful Report

Posted 1 month ago

Hello Alissa, I'm sorry for the trouble; your return label has been sent. I apologize for the experience as that certainly isn't our standard for service. We appreciate you sticking with us and placing a new order, please check your inbox (and spam folder) for that email.

Posted 1 month ago

“The i tip hair itself is great quality. I just wish you would offer a true white ash color. Trying to tone/color match my clients hair is difficult using the #60 or even the #80 as neither are cool enough, but have a lot of gold/warmth in them. It would be nice to have cooler colors. The ash browns I find are warmer in color than cool.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback! We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 month ago

“Ordered wefts at almost $1000. Was sent ONE 18” weft. Unable to reach customer service. My first time ordering with Donna Bella. Never again. Buyer beware.”

Helpful Report

Posted 1 month ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 month ago

Donna Bella Hair is rated 4.1 based on 478 reviews