Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 3.98

4.0 Rating 196 Reviews

72 %

of reviewers recommend Donna Bella Hair

4.0

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate the opportunity given and I cannot wait to continue working with Donna Bella hair! So far great experience!”

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Posted 3 weeks ago

Hello Beautiful! Thank you for the wonderful feedback! We're thrilled your Donna Bella Extensions have exceeded your expectations. Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!

Posted 1 week ago

“I’m a repeat customer, the last pack of hair I purchased shed so bad I had to wind up taking it out. But I thought it may have been a fluke as I have ordered before and love the hair. This time, The hair didn’t come in on time. I still don’t gafr it and have already had my hair appt at the salon. Disappointed in my last two experiences.”

Helpful Report

Posted 3 weeks ago

Hello Kyndal, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 week ago

“I love their products! Great quality every time I’ve ordered!”

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Posted 3 weeks ago

Hello Beautiful! Thank you for your support and recommendation! We hope you love your Donna Bella Extensions!

Posted 1 week ago

“I love the hair. I didn’t like when I ordered the two they charged me for a third. But I sent it back and got my money back.”

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Posted 3 weeks ago

Hello Beautiful! Thank you for your 5 Star review and recommendation! We hope you love your Donna Bella Extensions!

Posted 3 weeks ago

“The hair color was more yellow than I thought and I'm not sure the same great quality I'm use to was there in the tape in weft.”

Helpful Report

Posted 3 weeks ago

Hello Beautiful! We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 3 weeks ago

“I can't review the hair because I can't get the hair! When I ordered, the shipment was supposed to be delivered 4 days ago. So I made an appt with my stylist to put them in. Then the delivery time was changed after the order and was supposed to be delivered today which meant I had to reschedule with my stylist, now, they haven't even delivered today and I'm going to have to drive an hour in the morning to pick up my hair at fedex just so I don't have to reschedule AGAIN with my stylist!!! Pick a different shipping company!”

Helpful Report

Posted 3 weeks ago

Hello Sabrina, We sincerely apologize for the frustration you've experienced with the delivery of your order. We understand how important it is to receive your hair on time, especially when you have an appointment scheduled with your stylist. We're truly sorry for the inconvenience this has caused. We are actively working to resolve this issue with our shipping partner to prevent it from happening again in the future. We appreciate your patience, and see you hair has arrived. If there's anything we can do to assist you further, please feel free to reach out to our customer service team at info@donnabellahair.com. Thank you for your feedback. We hope you love your new extensions!

Posted 3 weeks ago

“To be honest, this is the 4th time I've bought hair, I've always bought blonde or ombré. This time I bought dark brown, but I found this hair uneven and the ends are dry. I don't understand how a bleached extension can have better quality.”

Helpful Report

Posted 3 weeks ago

Hello Laura, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 3 weeks ago

“Used them years ago and the hair is still amazing...”

Helpful Report

Posted 3 weeks ago

Hello Beautiful! Thank you for your support and recommendation! We hope you love your Donna Bella Extensions!

Posted 3 weeks ago

“Hair quality, ease of ordering, customer service - always a great purchase”

Helpful Report

Posted 3 weeks ago

“1st off lov Donna Bella Extensions, any problem I had with the newest weft extensions was quickly taken care of ❤️”

Helpful Report

Posted 3 weeks ago

“I have ordered Donna Bella tape ins and used their replacement tape for 10+ years. SOMETHING HAS CHANGED! The tape does NOT stick at all. My clients fell out in one day! When I called they would not do anything for me other than told me to send it back so they can evaluate them. I even tried to use the replacement tape on them to see if that worked better but that was a complete fail too. Very disappointing and frustrated with their customer service also. I feel like they absolutely know that they changed their product and are acting as if everything is the same. Won’t be ordering from them again!”

Helpful Report

Posted 3 weeks ago

Hello Michele, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 3 weeks ago

“The color was a little different than pictured. The extensions seem to be great quality though.”

Helpful Report

Posted 3 weeks ago

“This is my favorite hair of all the extensions I’ve tried. They can be reinstalled many times if you take care of them. Highly recommend. The remover solution has changed somewhat since last ordering and I was disappointed with this blue solution that I received.”

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Posted 4 weeks ago

“They are great just don’t raise the price on them.”

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Posted 4 weeks ago

“Absolutely perfect! Stunning!this is my 2nd attempt at hair extensions, your hair did not disappoint! It looks so natural & beautiful, can NOT tell I have extensions at all!”

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Posted 1 month ago

“I feel like the newest hair I received feels different than previous hair.”

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Posted 1 month ago

“My item didn't arrive on time and when you have a set appointment it cancels it. And if you wear extensions it's heart breaking”

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Posted 1 month ago

“Love, love, love my new hair! This is was my first purchasing Donna Bella and I’m very pleased with my purchase.”

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Posted 1 month ago

“I was having a hard time ordering on line & had amazing customer service from the lovely lady helping me on the phone. Looking forward to working with your company Thanks Liz”

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Posted 1 month ago

“I order goods for 87$ and invoice to Germany come for 211$ !!!and I must to pay bigger tax Why did you make it ?!?!”

Helpful Report

Posted 1 month ago

Hello Yuliia, Thank you for sharing your feedback. We're sorry to hear about the issues you've encountered with duties and taxes on your recent order. We understand that these additional costs can be frustrating, and we apologize for any confusion or inconvenience caused. Please note that customs duties and taxes are determined by the destination country’s regulations and are beyond our control. We always strive to provide clear information regarding potential extra charges during the checkout process, but we understand that these fees can sometimes be unexpected. If you have any further questions or need assistance with this matter, please don’t hesitate to reach out to our customer service team at info@donnabellahair.com. We’re here to help and will do our best to ensure a smoother experience in the future. We appreciate your understanding and value you as our customer.

Posted 3 weeks ago

Donna Bella Hair is rated 4.0 based on 196 reviews