Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 3.94

3.9 Rating 236 Reviews

70 %

of reviewers recommend Donna Bella Hair

3.9

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Donna Bella Hair made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was flagged without any email, and if I hadn’t called to get the tracking number, I would’ve not known this resulted in my item not being overnight shift, which I paid extra for and I had to cancel my hair appointment to have them installed. I am very dissatisfied and plan to not be using Donna Bella again. I’ve been using them for four years”

Helpful Report

Posted 2 months ago

Hello Rachel, We are truly sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we want to ensure that we address this matter appropriately. We would like to reach out directly to assist you with this concern. Please keep an eye out for our email. Thank you for your continued support over the last four years, and we hope to make this right for you soon! Wishing you a wonderful day!

Posted 2 months ago

“I did not receive my $400 package from you guys and I’m kinda really irritated”

Helpful Report

Posted 2 months ago

Hello, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 2 months ago

“I have not received my package!”

Helpful Report

Posted 3 months ago

Hello Amy, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 2 months ago

“I ordered the invisible weft education. I never got a link to the video”

Helpful Report

Posted 3 months ago

Hello Amy! We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 3 months ago

“My name is not mark. Why I’m being called mark on your website is beyond me. I cannot find a way to fix it.”

Helpful Report

Posted 3 months ago

Hello There, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 3 months ago

“Why are you discontinuing the best pro tip flat extensions .... the only on it use? Very annoying.”

Helpful Report

Posted 4 months ago

Hello Dawn, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 4 months ago

“Very poor quality hair. Dried out very quickly even with proper care.”

Helpful Report

Posted 4 months ago

Hello Ashley, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 4 months ago

“I have bought 3 sets of extensions and they have all been great. But this last purchase of the rooted ombré are far from the standards of the others I have purchased. The tape on these extensions are not holding up. I have had them in for about 3 weeks now and they are falling out and the tape is not holding. I have steered away from the cheaper brands for this reason. I take care of my extensions and follow the “how to” on taking care of them.”

Helpful Report

Posted 4 months ago

Hello Jenny, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 4 months ago

“I have not received my package yet?”

Helpful Report

Posted 4 months ago

“I can't review the hair because I can't get the hair! When I ordered, the shipment was supposed to be delivered 4 days ago. So I made an appt with my stylist to put them in. Then the delivery time was changed after the order and was supposed to be delivered today which meant I had to reschedule with my stylist, now, they haven't even delivered today and I'm going to have to drive an hour in the morning to pick up my hair at fedex just so I don't have to reschedule AGAIN with my stylist!!! Pick a different shipping company!”

Helpful Report

Posted 4 months ago

Hello Sabrina, We sincerely apologize for the frustration you've experienced with the delivery of your order. We understand how important it is to receive your hair on time, especially when you have an appointment scheduled with your stylist. We're truly sorry for the inconvenience this has caused. We are actively working to resolve this issue with our shipping partner to prevent it from happening again in the future. We appreciate your patience, and see you hair has arrived. If there's anything we can do to assist you further, please feel free to reach out to our customer service team at info@donnabellahair.com. Thank you for your feedback. We hope you love your new extensions!

Posted 4 months ago

“I have ordered Donna Bella tape ins and used their replacement tape for 10+ years. SOMETHING HAS CHANGED! The tape does NOT stick at all. My clients fell out in one day! When I called they would not do anything for me other than told me to send it back so they can evaluate them. I even tried to use the replacement tape on them to see if that worked better but that was a complete fail too. Very disappointing and frustrated with their customer service also. I feel like they absolutely know that they changed their product and are acting as if everything is the same. Won’t be ordering from them again!”

Helpful Report

Posted 4 months ago

Hello Michele, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 4 months ago

“My item didn't arrive on time and when you have a set appointment it cancels it. And if you wear extensions it's heart breaking”

Helpful Report

Posted 5 months ago

“I order goods for 87$ and invoice to Germany come for 211$ !!!and I must to pay bigger tax Why did you make it ?!?!”

Helpful Report

Posted 5 months ago

Hello Yuliia, Thank you for sharing your feedback. We're sorry to hear about the issues you've encountered with duties and taxes on your recent order. We understand that these additional costs can be frustrating, and we apologize for any confusion or inconvenience caused. Please note that customs duties and taxes are determined by the destination country’s regulations and are beyond our control. We always strive to provide clear information regarding potential extra charges during the checkout process, but we understand that these fees can sometimes be unexpected. If you have any further questions or need assistance with this matter, please don’t hesitate to reach out to our customer service team at info@donnabellahair.com. We’re here to help and will do our best to ensure a smoother experience in the future. We appreciate your understanding and value you as our customer.

Posted 4 months ago

“You are constantly out of stock on dark brown deluxe halos. I had to buy one that is way way longer than what I need only to have my hair dresser cutoff some length that I shouldn’t have had to pay for. I’ve been waiting months for them to restock.”

Helpful Report

Posted 5 months ago

“Website is horrific to use. Ordered incorrect hair due to the constant back and forth of not being able to view products, inability to remove things, not able to see complete order when finalizing payment. It’s awful, recent changes made to website made it worse.”

Helpful Report

Posted 5 months ago

Hello Martha, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 5 months ago

“Well, I haven’t gotten my product yet and immediately reached out through phone and email and still have not gotten a response. It’s sending me wrong items and now I’m going to have to wait even longer to get the correct ones.”

Helpful Report

Posted 6 months ago

Hello Erica, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“I had an incredibly disappointing experience with Donna Bella hair extensions. After following all the proper procedures, I ended up with painful, itchy red bumps on my scalp during the removal process. Despite providing evidence of the issue, including a video, they denied my refund request. I've been wearing hair extensions for over 10 years and have never encountered such a terrible reaction. The quality of these extensions was far below what I expected, especially for the price, and their lack of customer support and refusal to take responsibility only made things worse. I would not recommend Donna Bella to anyone looking for quality hair extensions or reliable service.”

Helpful Report

Posted 6 months ago

“Hair matted after 2 weeks”

Helpful Report

Posted 6 months ago

Hello Elizabeth, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“My order got canceled.”

Helpful Report

Posted 6 months ago

Hello Julie, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“Not nearly enough hair for what I'm paying. I would not have purchased if I'd known the bundles were so small”

Helpful Report

Posted 6 months ago

Hello Lisa, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

Donna Bella Hair is rated 3.9 based on 236 reviews