Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 3.94

“not as great as previous purchases”

Posted 2 months ago

Hi Brooke, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent purchase didn't meet your expectations as much as earlier ones. Your satisfaction is important to us, and we value your input as it helps us improve. If there's anything specific you'd like to discuss or if you need assistance, please feel free to reach out. We're here to help and look forward to welcoming you back!

Posted 2 months ago

“I really love DB hair but the prices went up soooo much since last November. I was going to buy new hair more often but this rise in cost will have me reusing my hair now.”

Helpful Report

Posted 2 months ago

Hello Colleen, Thank you for sharing your thoughts with us! We truly appreciate your loyalty to Donna Bella Hair, and we understand that price increases can be frustrating. We continually strive to provide the best quality and value for our customers, and your feedback is invaluable in helping us improve. If you have any questions or need assistance, please feel free to reach out at info@donnabellahair.com. We’re here to help! Wishing you a lovely day!

Posted 2 months ago

“have been trying for over 8months to purchase wavy hair extensions always sold out - disappointing”

Helpful Report

Posted 2 months ago

Hello Terri, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 2 months ago

“I haven’t received the hair yet but I paid extra for overnight shipping. I ordered over the weekend so it should have shipped out first thing Monday but it’s late afternoon and they didn’t provide a tracking number for so I can’t tell if it’s even left their facility yet. In addition, there was no option to cancel the order expect to call and talk to them and they policy said they immediately start processing orders as soon as their placed so it’s not guaranteed (basically not gonna happen) that you’ll be able to cancel your order. So I want to know, if they immediately start processing the order and I placed it days ago, over the weekend, paid extra for overnight shipping, why has not shipped out yet? I’m highly displeased with their business operations and logistics. If I didn’t know people who ordered from here previously I’d be thinking I just got scammed out $600. Hopefully the hair is up to the quality I paid for whenever I do get it.”

Helpful Report

Posted 3 months ago

Hello, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 2 months ago

“Not as thick as I would have hoped”

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Posted 3 months ago

Hello Amy, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 2 months ago

“Hair is good but shipping is the worst nightmare. expected delivery was not correct.”

Helpful Report

Posted 4 months ago

Thank you for sharing your review of your recent purchase with Donna Bella Hair! We are thrilled to hear that you are so pleased with your order. We're sorry for the shipping trouble, we always have different shipping options at checkout if needed! Please reach out to us any time with concerns or questions at info@donnabellahair.com - we're here to help!

Posted 3 months ago

“My extensions were supposed to of been here yesterday. Now the label is defective and I have no idea where they are. $500 is a lot to not receive them on time or maybe at all!!”

Helpful Report

Posted 4 months ago

Hello Stacey, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“Love the hair but I ordered for it to be shipped faster and it won’t be here when I need it”

Helpful Report

Posted 4 months ago

Thank you for sharing your review of your recent purchase with Donna Bella Hair! We are thrilled to hear that you are so pleased with your order. We're sorry for the shipping trouble, we always have different shipping options at checkout if needed! Please reach out to us any time with concerns or questions at info@donnabellahair.com - we're here to help!

Posted 3 months ago

“i'll start with saying, It is so hard to find extensions that hold their curl. This was my first transition into ktip from wefts and i overall like them but they definitely are notttt curly. They are barely wavy and my hair is very curly so im having to put heat on them daily to make them match. a bit disappointing because they took forever to put in.”

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Posted 4 months ago

“The hair color was more yellow than I thought and I'm not sure the same great quality I'm use to was there in the tape in weft.”

Helpful Report

Posted 4 months ago

Hello Beautiful! We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“I feel like the newest hair I received feels different than previous hair.”

Helpful Report

Posted 5 months ago

“The weft I got is to thin. But I like the tape in extensions.I want to return the weft but I opened it. I want to get a volume weft instead”

Helpful Report

Posted 5 months ago

Hello Beautiful! Thank you for the wonderful feedback! We're thrilled your Donna Bella Extensions have exceeded your expectations. Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!

Posted 4 months ago

“Not loving, actually sent back for refund. Hair seemed nice quality it was just way too much to blend naturally with my thin hair.”

Helpful Report

Posted 5 months ago

Hello Beautiful! We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“Great product but there wasn’t anyway to expidite the shipment.”

Helpful Report

Posted 5 months ago

Hello Beautiful! Thank you for the wonderful feedback! We're thrilled your Donna Bella Extensions have exceeded your expectations. Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!

Posted 5 months ago

“Hair feels more course than hair I have purchased in the past.”

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Posted 6 months ago

Hello Beautiful! Thank you for your feedback! Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!

Posted 6 months ago

“Online hybrid weft class was very helpful and had a lot of information. Only thing I am disappointed about was there was no video/information on the move up process!”

Helpful Report

Posted 6 months ago

Hello Beautiful! Thank you for your feedback! We're thrilled your Donna Bella Extensions have exceeded your expectations. Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!

Posted 6 months ago

“Last month I ordered extensions and I also ordered additional fast delivery charge of &10.00 to get it in time for my hair appointments. I never received it so since I canceled appoint called your company yes it showed it was lost! They expedited overnight a new order but but I got CHARGED OVERNIGHT FEE $26.99 which was unfair… on top off additional extra $5.00 delivery then to charge me???? Please look into it as I am a frequent customer.”

Helpful Report

Posted 7 months ago

Hello Maureen, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 6 months ago

“Love the product, however my last purchase, the color was off. I order a many times a year, this last time the color was not the same.”

Helpful Report

Posted 8 months ago

Hello Beautiful! Thank you for the wonderful feedback! We're thrilled your Donna Bella Extensions have exceeded your expectations. Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!

Posted 8 months ago

“Good quality hair , arrived quickly, but I wish the had more variety of textures, most people have really curly hair with different curl patterns.”

Helpful Report

Posted 8 months ago

Hello Beautiful! Thank you for your support and recommendation! We will be sure to take your feedback into consideration! We hope you love your Donna Bella Extensions!

Posted 8 months ago

“The hair is nice however a little to blunt and dry. I only needed half a pack but the website suggested 1.5. Frankly I like the cheaper Brazilian hair i purchased in the past and colored better felt more like hair.”

Helpful Report

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Donna Bella Hair Reviews