DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,522 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 17th April 2025

Sherri Roberts

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a doordash driver it saddens me to hear all of these negative reviews. It blows my mind that there are dashers out there who deliver to a wrong address, there is no excuse for that. But in the defense of drivers I feel the need to clear things up because the drivers get blamed for everything and then we get low ratings for things out of our control. 1st-delivering cold food. Most drivers keep food in hot bags in their car. For example, says it’s 2pm. We accept an order that says “pick up by 2:12pm”, we get to the restaurant by 2:08 and confirm pickup, now it says deliver by 2:25. We see the address and customer instructions and follow the gps. We get to the address by 2:23, leave at the door, take a pic and confirm drop off and drive away. That is how almost every delivery goes. Our app will not let us confirm delivery if we are not in front of the address provided in the app so the only way it goes to the wrong address is if it’s in the app wrong. Sometimes we have more than one order to pick up and the restaurant doesn’t always have the order ready so while we are waiting for the 2nd order, the first one is getting cool. As for missing items…drivers are not allowed to rummage through orders to check on things. Restaurants are usually busy and someone hands us an order and walks away. If the bag is sealed we have to trust your order is correct. It is NOT the drivers fault if food is missing. I just wish customers would stop blaming the drivers for stuff. Sometimes your order may have been sitting there awhile before we accepted the order which makes the food cool. We have no control over that, yet we are blamed for it. Most drivers are doing their best to ensure a speedy delivery and making sure we have everything as far as we can determine and we go to the address given to us. I have had Apple Maps send me to the wrong address before which made me late and I’ve had customers enter the wrong apartment number before in their address. But like I said, most drivers strive to do everything on time and correct and if mistakes are made they were out of our control. But unfortunately there are drivers out there who give the good ones a bad rep and to that I’m sorry.”

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Posted 3 years ago

“My friends and I are having several problems with DoorDash’s drivers. I appreciate the work and idea of the company, as well some of the drivers, but it should have a better training program. Some of the drivers are very rude, don’t deliver the food proper, or even worst, don’t deliver it at all!”

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Posted 3 years ago

“Tipping shouldnt be done they already raise the price of every item, 90 percent of places they have listed that are closed are open.”

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Posted 3 years ago

“I used the app on my phone and the first two orders were incorrect and missing items. Whatz worse is they wouldn't refund me my money. Hopefully, the third time is a charm.”

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Posted 3 years ago

“Im a manager at a little ceasers and not all the orders come thru and they would keep sending dashers to the place after i send them away. Some of them are rude.”

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Posted 3 years ago

“7 times out of ten they were good but now they just quit caring I don't know why they use to fix something of it went wrong but know they're just slow 😐😶”

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Posted 3 years ago

“They’re the only ones I choose for delivery but now there prices are to high I notice they add another fee in with the taxes now when it’s already a separate delivery fee which double the amount before u even add on the dasher tip not worth ordering delivery anymore”

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Posted 3 years ago

“DoorDash corporate heaps on the fees - and claims to give promos while they jack up delivery charges as service fees. Then they want you to pay 20% to the driver. Sorry can't really give $30 to deliver food. Such a lying business model. Keep your delivery flat fee - like Seamless and GrubHub has to - and allow us to tip the drivers properly - instead of corporate siphoning off the money from the drivers. Sucks - and we know its a trick to put money in your pockets. No problem with food or drivers so far.”

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Posted 4 years ago

“Interessante e fácil utilização.. Pretendo utilizar mais vezes é volto pra dizer mais sobre minha experiência.”

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Posted 4 years ago

“They are slightly better than nothing. Out of all the issues I've had with them, they resolved one problem. Eventually.”

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Posted 4 years ago

“They need to let people know when they don't have drivers. You can't cancel your food until your good is 3 hours late or you won't get your full refund.”

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Posted 4 years ago

“Good most of the time but lately we've been missing items or the meals were delivered to the wrong address. Screen your delivery people better. It's becoming an issue.”

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Posted 4 years ago

“1 - Some of the "Dashers" need to learn how to read and follow directions. Numerous times my order was left at the wrong address. 2 - Doordash needs better communication with it's restaurants so that their Dashers are not waiting for food, as I have received texts from them stating "the food is not ready and I don't get paid for my time, so I'm leaving." 3 - Use caution when placing large orders as 85% of the time someone will not receive their meal.”

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Posted 4 years ago

“Often have missing items. On My most recent order I only received my drink. I didn’t receive any of the food I ordered. The dasher is taking a tip for not completing the order. I have to order again and wait another 20 minutes to get my food.”

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Posted 4 years ago

“Well idk I've ordered alot of door dash as a over the road truck driver so one-time i got a order that was all messed up i called got the run around so i applied to door dash myself to see if it was resturant or door dash issues I made somewhere around 90 deliveries so far and as stated I definatly dont do it for the money however i make extra 300 a weekend ontop of my almost 6 fig job pay and I've had people call saying I stole food or didn't deliver it knowing darn well I did I took person logs and pictures of all orders and items some people call to complain just to get free food what you don't relize that free meal could cost that driver his job and his or her means to pay bills the dasher can cash out and b paid daily or weekly doubtful he's stealing fries lol anyhow that's my story its not the worst place to work for quick money sometime pay sucks but work peak hours and you'll do fine last few weekends I worked 8hrs on Friday afternoon till 1030 Saturday 2 to 10pm and make between 250 300 a weekend so maybe this will keep a freeloader from blaming a driver instead of resturant or door dash its self the drivers go where there told unless you want them digging into your food they only know what there told is in bags or boxes..”

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Posted 4 years ago

“I wish they wouldn't take my money until they contact the restaurant. It takes almost a week to get my money back, like I just have extra money to waste! I'm on quarantine and they take my money right away and give it back as slow as possible. Who can afford this to keep happening?? It's not the first time this has happened.”

DoorDash 3 star review on 5th January 2021

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Posted 4 years ago

“Using doordash is really a hit or miss. I used to have very few issues with them, but recently have been struggling to find dashers to pick up the food. Instead of allowing you to cancel your order for a full refund after you've been waiting an extended period of time for THEM, they offer about a 5% refund. One time, they were able to find someone to take my order... but the woman who delivered it put my food so close to the door that my drink spilled when I opened it to get my food. Other times I had missing items that I had paid for, or my order never arrived. Doordash is great when it works, other times not so much.”

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Posted 4 years ago

“The delivery was on time and everything in order. The 3* rating is for all the fees, some hidden. There is a markup on every ordered item, there is a service charge (expected), driver charge, etc. Why not one up-front fee? I only used it because someone gave me a gift certificate. I probably won't use it again. In the end, it cost the same (with the gift certificate reduction) as it would have been if I had gone and picked it up myself.”

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Posted 4 years ago

“BEWARE!!! I cancelled my account because of hard times with Covid...come to find out they've still been charging my account...even after it was deactivated. My credit card information should be gone since I cancelled account, so why are they still charging me???”

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Posted 4 years ago

“I always ordered through doordash. Now I can’t because certain places are to far for them to deliver. I left a decent tip for driver. Food always arrived on time & hot. Very upset that that they changed this”

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Posted 4 years ago

DoorDash is rated 1.3 based on 23,522 reviews