DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,017 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,017 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st January 2025

DoorDash 1 star review on 26th January 2025

2202

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't even write reviews, but DoorDash was AWFUL. Absolutely awful. Wouldn't let me pay. Made me change cards. Then to Venmo. Then to my Paypal. Nothing could get through and there's plenty of funds on all. Just kept telling me to change payment method. I googled it and I'm not alone. Screw this app. I spent so much time and needed it to come through tonight. I'm done.”

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Posted 2 days ago

“Their driver went home instead of getting our meal. They called in another driver an hour later but didn't call the order in again so our food had sat for an hour and a half before we got it. The would only comp. $30.00 out of $100.00 when they screwed up the order. Horrible customer service. Soggy nachos are nasty.”

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Posted 2 days ago

“This is not ok!!!! I was compensated $7 for $30 worth of food I did NOT receive. I received no burgers and no cookies over half my order. My order was over $50!! And I have 3 sick kids and myself, all with COVID and it took 24 hrs before I was told they were stealing my money. I have deleted all my accounts, the apps, I will NEVER use this company again, Uber Eats takes care of their loyal customers.”

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Posted 2 days ago

“whether it takes a while or not doordash CUSTO'MER SERV;ICE +1 8O5 41O 56OO ] doordash 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 it comes in handy however I hate that I pay for dash pass and sometimes seems irrelevant. If I’m given the option to add to my order and I'm doing it within minutes after placing and before my dasher even arrives why am I having a completely separate order placed? If I knew this ahead of time I wouldn’t have done it twice now. It’s another trip for someone as well as an additional fee and tip I have to pay assuming it’s part of the same order.”

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Posted 3 days ago

“Roberto Roberto Roberto what is your problem the app said it would take 22 min. to be delivered we looked 15 min. and it was sitting on the ground cold as F*** after we specified to knock and be hand delivered W T. F. is wrong with you ? ARE YOU A COWARD OR JUST AN IDIOT ? This is not the first time this happens every time you leave our order, at least have the decency and a slight bit of intelligence and think to your self would I like my food slapped on the cold cement ? KNOCK ON THE F*****DOOR YOU F***** P**** !”

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Posted 3 days ago

“Customer Service staff member not helpfu, I asked her I need to talk to the supervisor. She said she can't transfer the call. Can't you believe that?”

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Posted 4 days ago

“I love the convenience of DoorDash whether it takes a while or not it comes in handy however I hate that I pay for dash pass and sometimes seems irrelevant. If I’m given the option to add to my order and I'm doing it within minutes after placing and before my dasher even arrives why am I having a completely separate order placed? If I knew this ahead of time I wouldn’t have done it twice now. It’s another trip for someone as well as an additional fee and tip I have to pay assuming it’s part of the same order.”

Helpful Report

Posted 4 days ago

“advanced processing (DoorDash Custome'r SErvi'ce PHon'e Number' +1 8O5 41O 56OO ) and you need high processing power to keep up, but anyway, I've had a fantastic experience. I don't usually go out of my way to leave a review, but for the money, this does everything I want, in a more affordable and way more user friendly way than the final cuts, or adobe premiers out there. Worth the money!”

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Posted 4 days ago

“Door dash, I will never used them again the driver couldn’t even speak English, never got my food because he didn’t type the address in correctly. I called the driver he was at a different address, he kept saying I’m here, I’m standing in my garage he was not. He couldn’t understand me or my roommate when we recited the address multiple times.”

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Posted 4 days ago

“door Pass would not work, charged for delivery, explained problems with the pass. Customer Service staff member not helpful”

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Posted 4 days ago

“Never using Doordash again! Order was not delivered to correct address (building). No effort was made to correct the mistake and receiver to the correct address.”

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Posted 4 days ago

“I Lost hope? That's where I was after a significant financial setback due to fraud. But then I found MR BENITO GABRIEL who is a recovery agent and everything changed. He dedication and knowledge were nothing short of astounding. The team’s diligence shone through as they meticulously analyzed my case, offering regular updates that truly eased my mind. Thanks to their cutting-edge methods tailored to my unique situation, not only did I recover my lost funds, but I also turned a profit in a timely manner. If you're in need of expert financial recovery services, look no further. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 4 days ago

“The driver told me he was in the back so went there he wasn't he never came stole my order and door dash refused to refund my money never again”

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Posted 4 days ago

“I'm not satisfied with the delivery driver for one he didn't call me or text me when he was here. He left my food on a back of a pickup truck. Then I called door dash customer service and they said that the driver left it on a truck in the I didn't say leave my food on a truck. He lied he took my food.and customer service said that they can't refund my delivery money. So I have no food and no out of delivery fee.His name is Sergio the driver.”

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Posted 5 days ago

“If I could, I'd give no star. I would never use Doordash by choice, but businesses that only do their deliveries through them have never delivered. Whomever would say they were arriving to pick up my order then next thing you know, it says a different person is going to pick up my order. At that point, I call the business and it is confirmed that it was picked up but stolen. I've had doordash support literally hang up on me in mid conversation when I provide proof of the situation and they refused to refund me and told me to go through the business, then the business has said that it is doordash responsibility to refund me which got me nowhere. I had to dispute the transaction and provide proof through my bank to get my money back on an order I never received. How ridiculous! After a few times of this nonsense I refuse to deal with doordash, if I find that the businesses use them i immediately cancel my order.”

Helpful Report

Posted 5 days ago

“Ordered 4 items. 2 were delivered, verified by picture taken by driver. Could not get rest of delivery, and was denied refund for absolutely no reason whatsoever. I called them; I tried everything. They kept $60 of my money.”

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Posted 5 days ago

“Switched driver mid way through. Took over an hour and a half to get my food.”

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Posted 5 days ago

“I put a one because it wouldn't let me do a zero I've never had a 7 to 9 year old ever deliver me food to a hotel room at 9:30 at night not to mention it's only 34° outside right now what the hell are people thinking not to mention my food was 20 minutes late I'm allergic to onions and it was onions and everything and my husband had no strength in his chicken and shrimp plate imagine that”

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Posted 5 days ago

“I wish I could give 0 stars, I give them a F-. My mother has Parkinson's and lives in assisted living. Last night I ordered her Wendy's. She loves their baked potatoes but they brought fries instead. Tonight she asked me to order it again and this time they didn't bring her anything. I do appreciate Doordash replacing her orders in the past but that doesn't help when you leave an 88 year old woman with Parkinson's to go to bed hungry. And because they replaced her meals before now they won't reimburse her. I'm going to cancel her monthly fee because Doordash doesn't care that she has no way to fix herself some food and doesn't get a meal for the night.”

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Posted 5 days ago

“I was deceived by an online scammer which took my hard-earned money through falsehoods. I lost cash that I had worked tirelessly for. They wouldn’t let me withdraw a single cent and kept insisting that I pay taxes. Fortunately, A friend of my introduced me to 𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒 and I was able to recover all my investment back.”

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Posted 5 days ago

DoorDash is rated 1.3 based on 23,017 reviews