DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 22,734 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 22,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 26th December 2024

2154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just downloaded the app.. I got KFC Sic Pc chicken with four sides.. DoorDash pulled up missing two of my sides..I use to work at KFC they don’t make mistakes like that..Sorry DoorDash Columbia yall employees broke and be stealing customers Food. yall Do better”

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Posted 2 days ago

“Do not use in the Bradford area. Worse ever and charges your card with no delivery. Save your self some headaches and pick it up yourself.”

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Posted 2 days ago

“I placed an order and it was the wrong address so i cancelled it immediately and they didnt refund me. They told me because they already cooked the food they couldnt refund me. The dasher hadnt even picked it up yet. Whats the point of a cancel button if u cant cancel a transaction. Uber eats is significantly better.”

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Posted 3 days ago

“Need a review on my delivery”

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Posted 3 days ago

“Don't ever get a door dash gift card for someone over 60,I tried using it apparently the order didn't go through but when I spoke to support it says the card was used . I did look outside and nothing. Well there goes my 50 Christmas present down the tubes . And I had to use it here cause I'm from outta town and we don't have door dash. Ugh”

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Posted 3 days ago

“The worst they have drivers who speak no English don't complete order and when you try to get your money back they deny it did a double dash and he brought half my order when I asked where the rest was he said I speak no English but on my app it said it was delivered while he's literally standing in front of me he sent it through and I never received the other half of my order don't use them”

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Posted 3 days ago

“Two times my food never arrived. The dasher refused to answer calls they did not respond. No refunds for either. Even though it says I am supposed to get one.”

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Posted 3 days ago

“Driver was cool. Eat and park cookies were not. They were so......... stale!!!! Hard as a ROCK!!! How do I get my 40.00 back please?”

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Posted 3 days ago

“First time using Door Dash, hesitated, because it was about $20 More than me driving 10 minutes to pick up the food, but thought, I not try it. I saw the driver pick up my pizza, then the driver went 20 minutes the other direction away from my home. Then he drove back past the pizza place to come to my home, which from the time he picked up the food to my home took 45 minutes, and of course, the wings and pizza were totally cold. Will never use again, not to mention the $20 upcharge and tip were a complete waste.”

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Posted 3 days ago

“Ordered a pizza at 6:15pm and it arrived 7:15pm. We watched live as the driver stop at 3 houses prior to delievering to us. Our pizza was lukewarm. A huge dissappointment. When i complained to Doordash they offered a $3.00 credit for a $35 pizza order plus $5.00 tip.for driver.”

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Posted 3 days ago

“I would give a 0 if I could. Had to cancel an order and only got back a tiny amount in credit, not the full total and I lost a lot! Service is extremely rude, quotes they can refuse the right to give a refund even on an order that hasn't been processesd. This is absolutely disgusting, basically taking money off people just because. This business should be shut down. People do not use!!!!”

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Posted 3 days ago

“I did a double dash order today. The dasher took over an hour to deliver my order and did not communicate the delay properly. I called support because my app would not work correctly and I couldn’t see the order on the screen. Support was super frustrating to deal with and it took an extra 20 minutes for them to get to speed in figuring out what happened to my order. I asked for a credit because my order took over an hour to receive my order. I pay 9.99 a month for a dash pass and have ordered quite a bit so it’s sad that this company can’t recognize this and treat their customers right”

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Posted 3 days ago

“delivered to wrong door. I walked all over the block trying to find right door.. when we called the dasher and my friend (whose house if was) got on the phone with the dasher, the dasher told him to go F**k himself.”

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Posted 4 days ago

“If there was option to award zero stars, that is truly their value. Maybe I’m misinformed, but I was under the impression that DoorDash was in the business of delivering things. If that’s true, they need to find a new line work. What could be easier than picking up food from a fast food restaurant (Popeyes) and delivering it to a location 10 minutes away? Ordered the food through the Popeyes site at 9pm. As I saw 3 different drivers assigned and ending with a cancelled order at 10:45pm - wow, such incompetence. When I escalated through Popeye’s site, I did get a call telling me they didn’t understand the delay, but would contact DoorDash. The result - crickets. I won’t consider using either business again.”

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Posted 4 days ago

“terrible customer service called 3 times was left on hold seemed like no one wanted to work to help people trouble every time i use door dash will not be using anymore”

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Posted 4 days ago

“You get 5$ credit as an only resolution to this. Imagine you go to a pizzeria and pay upfront and you get the pizza crumpled and half utterly destroyed and when you protest, they tell you take the 5$ and shut up and that’s what we have. This is thuggery. I would be in shock if this is legal. I wanted to upload the pic below But couldn’t ( don’t know why it doesn’t upload the damn pic ) I also requested the communication details to share it with the public and make a petition to complain to consumer service affairs agencies to investigate this company that have no regard or respect for the American Consumer.”

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Posted 4 days ago

“If I could put 0 stars I would. Not a single time have me and my fiancé ordered on doordash without getting double dashed, making our food horrible and cold. It is so annoying because it is so freaking expensive and then along with a really good tip it still does not matter because they will double dash anyway. I am done with this app forever, and yall have lost 5 VERY LOYAL customers. We order 2/3 times daily about 4 days a week due to our schedules. We will now be using the spark driver app.”

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Posted 4 days ago

“Ordered $34 worth of Shake Shack from Door Dash. 1 1/2 hours later Jamal showed up with COLD burgers and fries. I called Jamal. He hung up on me. I called Door Dash. They hung up twice. Then corporate offered a $9 refund on $34 worth of food. Their website says the food will be fresh and hot. Not true. I want a FULL refund! Scammers”

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Posted 4 days ago

“Poor customer service. Claim no number for corporate to file formal complaint, when they sent me an incorrect order, left outside when it was re- delivered even though directions said to hand off to me.”

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Posted 4 days ago

“I pretty much have stopped ordering from door dash but over the past month I have ordered twice and it was a sick reminder of why I stopped. The prices are absolutely astronomical, and they never get it right. If the dasher driver would check the order before leaving the restaurant/location then this could be avoided. But they never do. I have actually had to text the driver in the past and pray they speak and read English, to tell them to check the order to make sure it’s correct before leaving the restaurant. That should be something they’re doing already. The customer shouldn’t have to tell the dashers to check the orders to make sure they’re correct before leaving. I ordered Chicken Broccoli Alfredo with Linguini. Along with Manicotti w/ Meatballs. The Alfredo didn’t come with linguini as I ordered. They made it with Rigitoni. The cost of this was $67. And when going on the door dash app you cannot contact customer service through their app. You need to call and be on hold forever. The lady that answered had roosters crowing in the background and everything. I was very taken aback. I will never order from door dash again. Because that dish was $25, it will not be eaten because my son has texture issues and will only eat certain pastas. And door dash thought it appropriate to refund $7.10 for the incorrect dish. It cost $25. How does nearly 1/4 of the price as a refund supposed to keep customers satisfied? This could’ve all been avoided had the driver checked the order before leaving the restaurant. Which I would’ve thought would be protocol, but who knows, maybe I’m an idiot and just have my expectations set too high. When your paying $67 for food I’d like to think expectations should be high for Door Dash as well!! Now I’m trying upload photos to back my claims up and for some reason it’s not working. I’ve tried uploading them individually as well as together and it’s not working.”

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Posted 4 days ago

DoorDash is rated 1.3 based on 22,734 reviews