DoorDash Reviews

Name: DoorDash
Rating: 1.33

1.3 Rating 23,505 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered through doordash a million times and last week, I ordered cheesecake factory in pbg, and 1 of my 2 chicken madieras had a NAIL in it! The bags were not sealed. The nail could have come from cheesecake or the doordash driver. HOW HARD IS IT TO SEAL THE BAGS?!”

DoorDash 1 star review on 13th April 2025

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Posted 4 days ago

“I ordered from Aldi…spent over $100… was missing 6 items from my order, which I paid for, and was DENIED A REFUND OR REPLACEMENT! I just canceled my membership/Dash Pass which I’ve had since 2023.”

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Posted 4 days ago

“My experience with their customer service was awful! They allow you to cancel an order with no notification of any kind that they will NOT refund your money! Their representatives were rude and not at all helpful. I was supposed to get a call from a supervisor withing an hour that never happened. Very disappointed.”

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Posted 4 days ago

“Had a driver Leah in foxboro she was very nice on time she knocked at door best delivery ever had door dash needs more people like her. You can look in her eyes and tell she a honest great person”

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Posted 4 days ago

“I successfully recovered$200,000 what I once thought was gone for good. Highly Email: sophiamaddison270–@gmail.com”

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Posted 4 days ago

“I placed an order but I never received. Door Dash would not refund money even though they knew the order was not delivered. I will never use their service again.”

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Posted 5 days ago

“AWFUL AWFUL AWFUL DON'T ORDER THERE FEES ARE OUTRAGEOUS”

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Posted 5 days ago

“Order food had it delivered to only have the dasher take the food for herself after sending me the picture of where food was placed. Called to complain and get it re-ordered and 1hr later still no order redelivered. Now my daughter goes without food since I can not trust them to actually get it to her she now has to pick it up herself 3hrs later when she gets off work.”

DoorDash 1 star review on 11th April 2025

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Posted 5 days ago

“I have used company apps for deliveries, and unfortunately, they choose to continue to use DoorDash as their means of delivery. I have had my deliveries stolen by the drivers, food placed in the lawn of a vacant parking lot because they couldn’t find the address and did not speak English so, they didn’t bother to call. I’ve had a DoorDasher tell me that 20% tip is not enough as well. I will never order a delivery again, even if it means convenience because of DoorDash.”

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Posted 5 days ago

“Food is never handled properly by Dashers. Avoid at all costs.”

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Posted 5 days ago

“Wrongful Account Deactivation. I am writing to express my extreme frustration and disappointment regarding the wrongful deactivation of my Dasher account, which occurred due to a mistake entirely on DoorDash’s end. As someone who relies on this platform for income, the treatment I’ve received so far has been completely unacceptable, and I demand immediate action to restore my account and rectify this situation. On April 8th around 7:30 PM, I accepted 13 Walmart orders (Store #1126 at 1500 Dundas St E, Mississauga, ON). Midway through the deliveries, my Dasher app logged me out, and despite repeated attempts—including reinstalling the app and restarting my phone—I was unable to log back in. I contacted Dasher Support and spoke with Michael Kevin (Reference: 781caf5e-2844-4964-b79a-860b575d59fb). While still on the phone with him, I followed every troubleshooting instruction provided, but the issue persisted. He escalated the matter to the tech team, who also failed to resolve the app glitch. Meanwhile, I still had 6 undelivered Walmart orders in my vehicle. I asked Michael what should be done with the packages. Initially, he provided no meaningful direction and instead insisted I wait 72 hours for a resolution—an outrageous suggestion given the perishable and urgent nature of the orders. Eventually, he advised me to return the items to the Walmart store, which I agreed to do. I remained on the call until 10:00 PM. At Walmart, I spoke with the manager, Darlene, and explained the entire situation. While there, I again contacted Dasher Support and spoke with Joran, explaining that I was physically at Walmart to return the items. Since my app was still not functioning, Joran initiated the returns on my behalf and spoke with the store manager directly to confirm receipt of the returned orders. Joran confirmed the returns were processed on DoorDash’s side. This call ended around 10:45 PM. Then on April 9th at 12:55 PM, I received an email stating my account had been deactivated due to not returning items—a blatant lie and a complete failure on DoorDash’s part to track your own agents’ actions. I contacted support again and spoke with Joy Ann Marie (Reference: 64167de9-32b9-4d14-9dfd-2a89988b7d4b). Despite walking her through the entire sequence of events, she simply told me to submit an appeal via the app—which was immediately denied without explanation. While still on the call, Joy asked me to re-send the same verification info that I had already submitted to Michael the day before. I complied. She then advised me to revisit Walmart to re-confirm with the manager. I did exactly that—again—and Darlene confirmed the items were returned. After relentless back-and-forth, Joy finally sent me a form to escalate the matter. I submitted it and was told to expect a response within 24–48 hours. It has now been far beyond that window and I have heard absolutely nothing back. This level of unprofessionalism is appalling. Your agents instructed me to return the orders, and your own agent, Joran, confirmed and processed the returns on your system. I did everything I was supposed to do and went above and beyond by physically returning the items and following up in person. Regards, Gurmehar”

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Posted 5 days ago

“Don't order through Doordash. I've had two orders stolen by drivers, and each time I've been told by customer service that I have to wait 10-12 business days for a refund... 😡”

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Posted 5 days ago

“Out of my last 5 orders I've had issues with 3. Either I didn't get my entire order or they sent me the wrong thing. Probably done with door dash and will use uber eats or grub hub for now on.”

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Posted 6 days ago

“Less than a mile to deliver my Little Caesars order, it showed up 25 minutes late and COLD. When I asked the delivery driver if the food was cold, he responded that he did not speak English I retuned the pizza to the store and they did offer to make another one but not refund the delivery charge. They said that would have to be handled by Door Dash. The employee stated that the entire cost could br refunded to my card in three days but no remake. This was my first and my last Door Dash and Little Caesars experience. Good Luck to you if you decide to patronize these businesses.”

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Posted 6 days ago

“My account has been locked for several weeks for no reason”

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Posted 6 days ago

“Warning: be cautious when using DoorDash. I recently ordered over $50 worth of food that never arrived. Despite multiple attempts to contact the company, I was left empty-handed and out of pocket. To make matters worse, their customer service was unhelpful and unwilling to provide a refund. It's unacceptable that a company can take your money and not deliver on their promises. Until they improve their service and accountability, I'd advise others to think twice before using DoorDash."”

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Posted 6 days ago

“I ordered some food around like 12:30ish the other day. My driver got there, waited for my food, took the food, and didn’t bring it to me. He reassigned another dasher to bring my food to me and when the other dasher got there, my food was gone. I had already been waiting for a while, and then my new dasher told me I had to wait an extra 15 minutes for my food to be remade. Why in hell would any dasher decide to just take someone’s food and not deliver it to them? What the hell Doordash?!”

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Posted 6 days ago

“Wordt client service ever”

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Posted 6 days ago

“Been a dashpass customer for over two years. I spend over 200$ a day. The driver claimed that my order was delivered but it was not. There was no call, no picture, no text. They denied my refund order…. TWICE! It’s not about the money because it was just 40$ but it’s how they investigated the situation quickly without doing a full real investigation. So I will NEVER use DoorDash again”

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Posted 1 week ago

“Ordered food thru the restaurant app, doordash delivered food to the wrong address. When I called to let them know, he stated that he went where the GPS said to go. Luckily I recognized the house/door, which was a street over and went and got it myself.”

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Posted 1 week ago

DoorDash is rated 1.3 based on 23,505 reviews