Dorothy Perkins Reviews

2.4 Rating 259 Reviews

34 %

of reviewers recommend Dorothy Perkins

2.4

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

How is Dorothy Perkins returns process?

Helpful Report

(3 weeks ago)

Greater than 91% of reviewers feedback is Dorothy Perkins returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Am still waiting on a refund from items purchased online 6 weeks ago. Returned a month ago - no returns label enclosed so due to my printer not working had to make a trip to library and then post office. Have chased several times. Will never buy again. ”

- Anonymous

“ Initially the returns and refunds process was ok. ”

- Caitlin Mallon

“ Waited two weeks to receive the items as standard, no dispatch note in the package so returns near impossible (when checked out as guest) as you have to make contact with them. ”

- Anonymous

Dorothy Perkins Reviews

Returns - Difficult