Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

Write Your review

Tell us how Dotmaison made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dotmaison 5 star review on 30th May 2024

Anonymous

Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Alison Caron

Dotmaison 5 star review on 11th October 2023

Shilpa Desai

Dotmaison 5 star review on 22nd August 2023

Dawn Ridgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missoni rug was beautiful. Will shop with you again”

Helpful Report

Posted 2 years ago

Thank you for your review! Enjoy your new Missoni Home Rug and we look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“Excellent customer service. The items were posted very fast and arrived in excellent condition. They were well packaged too. King regards, @mm@r”

Helpful Report

Posted 2 years ago

We are pleased to hear that you received your order quickly Ammar, thank you for your review! The Dotmaison Team

Posted 2 years ago

“Extremely pleased with my purchase - I love this Sarah Miller humming bird duvet set. Your price was excellent - I first saw this on M&S web site it was £96. I found it and bought it on your website for £64 - £32 cheaper. Unbelievable price. Your service and delivery were first class. I will definitely use Dotmaison again.”

Helpful Report

Posted 2 years ago

Amazing to hear that you could purchase your Sara Miller bedding from us at a competitive price Sylvia! We look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“EXCELLENT STOCK. WEBSITE, PROMPT DELIVERY AND SUPER CUSTOMER CARE, HIGHLY RECOMMENDED”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review Barbara and thank you for being a returning customer! We look forward to welcoming you back again in the future! The Dotmaison Teeam

Posted 2 years ago

“Prompt delivery and priced better than competitors”

Helpful Report

Posted 2 years ago

Thank you for 5 stars! We are glad that you could purchase from us at a competitive price! The Dotmaison Team

Posted 2 years ago

“Ordered a medium sized mirror, didn't get any information regarding dispatch until I received an email from carrier on the morning of delivery - a work day for me so not ideal but thought I'd see if they would leave with neighbours or offer a pick up from local depot (as often is the case) Calling card said they'd try again the following day- so I arranged for family member to sit in. Unfortunately as it was my birthday and lots of parcels arriving, my father thought he'd taken delivery of item (obviously confused with another package that came- that I wasn't aware of) As we'd missed delivery on 2 occasions apparently the mirror was then returned to sender- before 10am the next day! Never heard of this before! I contacted dotmaison to explain what happened- they were very unsympathetic- I was told I'd be deducted the return delivery cost before refund- or, if I still wanted the item (I obviously did!) then I'd need to pay the return delivery cost and an additional re-delivery cost too. (For a £250+ item, I was disappointed that they would add two lots of delivery fees) Customer services lacking. Competitive pricing of mirror turned out not to be competitive once had added all the delivery charges.”

Helpful Report

Posted 2 years ago

“Very good price & quick delivery :)”

Helpful Report

Posted 2 years ago

Thank you for your lovely review! We are pleased to hear that you received your order quickly! The Dotmaison Team

Posted 2 years ago

“Gutted I couldn’t return my item free of charge”

Helpful Report

Posted 2 years ago

“Not very happy, quick to take my money but when i returned the item it seems a long drawn out process to give me my refund waiting for 2 weeks then got an email to say it could be another 14 days before they make a decision whether to give me my money”

Helpful Report

Posted 2 years ago

Hi Alan Thank you for taking the time to leave a review. Reading your comments, I believe there has been some confusion. Your return was received 11/07, only three days ago. We advise to allow up to 14 days for your refund to be processed, however it usually happens significantly faster than this. I hope this clarifies things for you, but if you do have any further queries please get in touch with customerteam@dotmaison.com and we will be happy to help. Kind regards, Dotmaison Team

Posted 2 years ago

“Quick delivery, well packaged and fab product!..”

Dotmaison 5 star review on 13th July 2022

Helpful Report

Posted 2 years ago

Thank you for your review, the Fatboy items look amazing! We look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“Material is good quality however, for the price I expected the cushion to be fuller and to properly fill the cover.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Claire, we will of course pass this back on to the manufacturer for you! The Dotmaison Team

Posted 2 years ago

“Excellent service, competent courteous staff, prompt delivery of very well packed parcel and quality product.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review Ramzi, we appreciate your feedback! Enjoy your new Tala Muse Lamp! The Dotmaison Team

Posted 2 years ago

“Very pleased with products I purchased. Swift delivery, first time I have ordered from Dotmaison but I will do in the future.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review Helen! We look forward to welcoming you back in the future. The Dotmaison Team

Posted 2 years ago

“Excellent service! Arrived quickly in perfect condition, exceptional quality!”

Helpful Report

Posted 2 years ago

Thank you so much for your positive feedback Alicia! Enjoy your new Seletti Wonder Lamp! The Dotmaison Team

Posted 2 years ago

“Bedding came quickly as ordered.”

Helpful Report

Posted 2 years ago

Thank you for your review Maureen, we are pleased to hear that your order was delivered to you quickly! The Dotmaison Team

Posted 2 years ago

“Whilst I did think these were large tea towels (my error) they are great colourful dishes clothes that do the job well. Speedy delivery also.”

Helpful Report

Posted 2 years ago

We are pleased to hear that you could still utilise your item! Thank you for your lovely review! The Dotmaison Team

Posted 2 years ago

“The products I bought (2 china jugs) were lovely and the service was excellent”

Helpful Report

Posted 2 years ago

Janet, We're so glad you had great service and like your jugs. We hope to welcome you back soon. The Dotmaison Team

Posted 2 years ago

“Mug arrived as confirmed”

Helpful Report

Posted 2 years ago

Great to hear that you received your new Pantone mug! We look forward to welcoming you back! The Dotmaison Team

Posted 2 years ago

“I love ted baker bedding it’s great quality .”

Dotmaison 5 star review on 28th June 2022

Helpful Report

Posted 2 years ago

We appreciate your review and feedback Christine! We hope you love your new Ted Baker bedding! The Dotmaison Team

Posted 2 years ago

“Top quality goods, excellent delivery service, very happy customer, Thanks, C Macpherson, Hereford.”

Helpful Report

Posted 2 years ago

Thank you for your review, Cathleen! We are pleased to hear that you received your order efficiently. The Dotmaison Team

Posted 2 years ago

Dotmaison is rated 4.8 based on 2,112 reviews