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Dotmaison Reviews

4.8 Rating 2,112 Reviews
96 %
of reviewers recommend Dotmaison
Company Reviews Product Reviews
2,361
 Questions Metrics Info
4.8
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Diana Mclean
Verified Buyer
“Great product. Great service”
Helpful Report
Posted 4 years ago
Glad to hear that you received excellent service from our team Diana and that you love your order! Many thanks, Dotmaison Customer Team.
Posted 4 years ago
Sheri Bowditch
Verified Buyer
“Love my purchases”
Helpful Report
Posted 4 years ago
Abby Adams
Verified Buyer
“Wonderful quick service. My wash bag arrived when expected and is beautiful. Very happy with the service! Thank you Dotmaison”
Helpful Report
Posted 4 years ago
Judith Whatley-Hobbs
Verified Buyer
“Excellent service. Beautiful curtains and bedcovers arrived quickly.”
Helpful Report
Posted 4 years ago
Olivia Silk
Verified Buyer
“Always a great experience shopping with Dotmaison!”
Helpful Report
Posted 4 years ago
Thank you Olivia for your review and for being a returning customer to us! Many thanks, Dotmaison Customer Team.
Posted 4 years ago
Gillian Lavin
Verified Buyer
“I was pleased with the service in terms of delivery etc. However, your returns policy is not particularly helpful. To be able to make a decision on a duvet cover for instance, you need to be able to unwrap the packaging to be able to see the quality of the fabric etc. You don’t have the benefit of ‘sold as seen’ as you would with a store purchase. This is particularly important in the case of an online purchase. Your policy states that all seals must be remain in tact to accept a return. I spent £93 on duvet and pillow cases which, to be honest, I am not 100% happy with in terms of colour to match my room when it was opened out but I have no option now but to keep it. It has put me off ordering again from you without seeing the goods in a store first, or buying directly from Ted Baker online as they offer a returns policy whereby you can open the goods when you receive them but still return if you are unhappy with them.”
Helpful Report
Posted 4 years ago
Dear Gillian Many thanks for taking the time to review us. Our bedding returns policy takes into account the fact that we feel most of our customers would prefer, on the basis of hygiene, to purchase bedding from us which they are confident has not been opened and laid out on another customers bed previously. This is especially the case in the current climate. In addition, we are acutely aware that once duvet covers and or duvet sets are removed from the packaging it is incredibly difficult if not impossible to repackage as new and without damaging the product packaging. This restriction does not apply to pillowcases however as we do understand customers will want the opportunity to feel the fabric and perhaps inspect the design. We do try to make this clear in our returns policy on our website so that customers are clear before they purchase. We would like to thank you for your honest feedback however . Kind regards Customer Team
Posted 4 years ago
Dilys Tudor
Verified Buyer
“I had to send the duvet cover back as the colour wasn't as expected,I contacted customer services and they couldn't have been more helpful., I had a full refund straight away ,really wonderful company.”
Helpful Report
Posted 4 years ago
Dilys, we are pleased to hear that you received great Customer Service from our team regarding your order! Your comments will be passed on to the team. Many Thanks, Dotmaison Customer Team
Posted 4 years ago
Christine Hart
Verified Buyer
“Delighted with goods we ordered and delivery was very prompt”
Helpful Report
Posted 4 years ago
We hope you love your new Mepal items Christine! Very pleased to hear that your order was delivered promptly! Many thanks, Dotmaison Customer Team.
Posted 4 years ago
Margaret Scraton
Verified Buyer
“Excellent service. Packed beautifully.”
Helpful Report
Posted 4 years ago
Thank you Margaret, we are happy to hear that your order was packaged safely and wonderfully! Many thanks, Dotmaison Customer Team.
Posted 4 years ago
JULIE COOK
Verified Buyer
“Delighted with what I ordered and the speed in which it was delivered”
Helpful Report
Posted 4 years ago
Fantastic news Julie that your order arrived to you so quickly! Enjoy your new items! Many thanks, Dotmaison Customer Team.
Posted 4 years ago
Mrs Julie Castleman
Verified Buyer
“Great service, quick and efficient! I love my new lamp.”
Helpful Report
Posted 4 years ago
Thank you Julie! We are happy to hear that you love your new Seletti lamp! Many thanks, Dotmaison Customer Team.
Posted 4 years ago
Ayesha Griffin
Verified Buyer
“Quick delivery and well packaged item”
Helpful Report
Posted 4 years ago
Emma McKinnon
Verified Buyer
“Wonderful service. Go to speak to real people without any wait time on telephone. Person was extremely friendly and helpful. Thoroughly recommend.”
Helpful Report
Posted 4 years ago
Meg Rosoff
Verified Buyer
“Great website, wonderful product, good prices. Very impressed with the service.”
Helpful Report
Posted 4 years ago
Emilie Chai
Verified Buyer
“Excellent service and Amazing products.Very pleased.Many thanks.”
Helpful Report
Posted 4 years ago
Sandra Wride
Verified Buyer
“When I had a query about the product that I was interested in, the live chat feature was brilliant - to the point that the person on the other end went to the warehouse to investigate my query. I then quickly received exactly the curtains I had hoped for - and saved myself over £200 by not making them myself using the same fabric! I shall definitely use Dotmaison again!”
Helpful Report
Posted 4 years ago
Karen Atkinson
Verified Buyer
“Brilliant service and very helpful would like to thank James for all his help”
Helpful Report
Posted 4 years ago
John Garden
Verified Buyer
“Excellent service, high quality product. Hope to do business again.”
Helpful Report
Posted 4 years ago
Esther Miller
Verified Buyer
“Got the mepal storage boxes, really great product, quick and easy delivery.”
Helpful Report
Posted 4 years ago
Rachel Rogers
Verified Buyer
“quick delivery thank you”
Helpful Report
Posted 4 years ago
Dotmaison is rated 4.8 based on 2,112 reviews
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