Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,112 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

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Dotmaison 5 star review on 30th May 2024

Anonymous

Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Alison Caron

Dotmaison 5 star review on 11th October 2023

Shilpa Desai

Dotmaison 5 star review on 22nd August 2023

Dawn Ridgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the bedding that I ordered and it came super quick.”

Dotmaison 5 star review on 16th November 2022

Helpful Report

Posted 2 years ago

The MM Linen bedding looks amazing with the rest of your decor Hayley! Definitely goes with the wallpaper! The Dotmaison Team

Posted 2 years ago

“Excellent quality mug. Well packaged arrived safely and promptly”

Helpful Report

Posted 2 years ago

We are so pleased to hear that you love your new Mclaggan Smith Mug! The Dotmaison Team

Posted 2 years ago

“We bought some Laura Ashley curtains, the price was very good they arrived within the predicted time frame.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are happy to hear your order arrived quickly! The Dotmaison Team

Posted 2 years ago

“Goods received really promptly and exactly as described. Would happily use again”

Helpful Report

Posted 2 years ago

We appreciate your review Jenny and hope that you love your new Zone Denmark Mirror! The Dotmaison Team

Posted 2 years ago

“A great company selling high-quality products, I bought some tea towels from them and I'm well pleased. Quick delivery too.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review Pietro and we look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“Beautiful LSA BLUSH glasses.”

Helpful Report

Posted 2 years ago

We are pleased to hear that you love your new LSA glasses, Grace! Thank you for your review. The Dotmaison Team

Posted 2 years ago

“Very helpful service and great super-fast delivery options to Australia Thank you”

Helpful Report

Posted 2 years ago

We are happy to hear that your order arrived quickly and safely in Australia! Thank you for shopping with us! The Dotmaison Team

Posted 2 years ago

“Ordered with ease and arrived promptly”

Helpful Report

Posted 2 years ago

We are pleased to hear that you received your order quickly Linda! The Dotmaison Team

Posted 2 years ago

“Good range of products, super speedy delivery and Customer Services were very helpful - one happy customer!”

Helpful Report

Posted 2 years ago

We appreciate your honest feedback and look forward to welcoming you back in the future! The Dotmaison Team

Posted 2 years ago

“Very happy with my purchase, the price point was the best deal out there! My item was faulty but customer service was very quick to resolve the problem!”

Helpful Report

Posted 2 years ago

Hi Seda, Thank you for your honest feedback. We are very happy to hear that our Customer Service Team were able to help resolve your issue and we will pass this on to them. The Dotmaison Team

Posted 2 years ago

“Very efficient service. Product well wrapped and delivered in perfect condition.”

Helpful Report

Posted 2 years ago

Thank you for your review Diane, we hope you love your new Georg Jensen Wine & Bar Cooler! The Dotmaison Team

Posted 2 years ago

“Excellent service arrived quickly and the bed set was cheaper on dotmaison than anywhere else. The bedding is good quality and looks lovely on the bed. 10/10 for everything X”

Helpful Report

Posted 2 years ago

We are pleased to hear that you were able to purchase from us at a competitive price, thank you for your review Lisa! The Dotmaison Team

Posted 2 years ago

“Good service, very quick delivery”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review, we're delighted your happy with our service. Kind regards, The Dotmaison team.

Posted 1 year ago

“Great service, fabulous product!!!”

Helpful Report

Posted 2 years ago

“Hi all, I think there's nothing wrong with your products, your delivery, your website per se, but I would say your warehouse is letting you down. I've ordered twice in the last few weeks, and was surprised at the lack of care relating to the packaging of the items. The very last order I received didn't have wrap around it and had dirty finger prints all over the bowl (not small but a lot) which speaks to either your warehouse touching items with hands that have gotten dirty from either the boxes / shelving they touch / or perhaps even something more exciting, they don't wash their hands after using the bathroom. Either way, I couldn't use you to send gifts directly to a person. So the short of it, great products, great prices, delivery was fine under the current delivery circumstances the country is going through, but a big fail when it came to the handling and packing of the product.”

Helpful Report

Posted 2 years ago

Dear Ingrid, Thank you for your review and we are very sorry to hear that your latest order was not up to standard on receipt. Contrary to your comments our warehouse is kept very clean and tidy, to the extent it is possible when we have over 10,000 sku's which are constantly moving in and out. We regularly receive accolades on our warehouse standards from our key suppliers who visit from time to time. Every order is checked by two quality checkers before despatch to check for exactly the kind of issue you raise. Unfortunately this time the checks clearly did not spot the issue you raise and we are very sorry for that. However we would like to assure you and all our customers that the sanitary comment you make is wholly incorrect and we believe an inappropriate assumption to make. We do take your comments very seriously and will reinforce our procedures regarding quality checks ahead of despatch. Many thanks Dotmaison

Posted 2 years ago

“Very good company to deal with. I am happy with my purchase , price and delivery time”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review and giving us 5 stars! We're delighted you're happy with your purchase and look forward to welcoming you back soon! Kind regards, The Dotmaison team.

Posted 1 year ago

“The 5 cushions I received were excellent and the ordering/delivery was very smooth. Thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review and giving us 5 stars! we're delighted you're happy with our service and look forward to welcoming you back soon. Kind regards , The Dotmaison team.

Posted 1 year ago

“So pleased with the purchase we are sleeping well under it!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review , we're delighted you're pleased with your purchase! We look forward to welcoming you back soon. Kind regards, The Dotmaison team

Posted 1 year ago

“Ordered jack wills bedding for second time, quick efficient service and well tracked , bedding as usual is gorgeous, lovely quality. Love Dotmaison, would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review , we're delighted that your happy with our service and most of all your purchase! We look forward to welcoming you back soon. Kind regards , The Dotmaison team.

Posted 1 year ago

“Quick delivery. Product met expectations”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review , we're delighted you happy with our service. we look forward to welcoming you back soon. Kind regards , The dotmaison team.

Posted 1 year ago

Dotmaison is rated 4.8 based on 2,112 reviews