Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.56

4.6 Rating 212 Reviews

88 %

of reviewers recommend Doulton Water Filters

Visit Website

Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The water filter is easy to use and Fairey Industrial Ceramics Ltd’s products are trustworthy.”

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Posted 4 months ago

“Very happy with delivery, use”

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Posted 4 months ago

Dear Nicola, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear that you're very happy with both the delivery and use of your Doulton Water Filter. At Doulton Water Filters, we understand that receiving your filter promptly and finding it easy to use are both important aspects of the customer experience. We're thrilled to hear that we delivered on both! Thank you again for choosing Doulton Water Filters! We appreciate your feedback and are committed to providing you with clean, filtered water and a smooth user experience. Sincerely, The Doulton Water Filters Customer Service Team

Posted 4 months ago

“easy company to deal with excellent service”

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Posted 4 months ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We're thrilled to hear that you found Doulton Water Filters to be an easy company to deal with and that you received excellent service. At Doulton, we strive to provide a positive and hassle-free experience for all our customers. Knowing you found our team helpful and efficient is very rewarding. Thank you again for choosing Doulton Water Filters! We appreciate your feedback and are committed to providing exceptional service for all our customers. Sincerely, The Doulton Water Filters Customer Service Team

Posted 4 months ago

“Lovely smooth texture to the pallete when drinking the filtered water”

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Posted 4 months ago

“Unfortunately we had to send our product back. This was because the product purchased meant you had to install an extra tap. We thought that this could be installed onto the mains water supply to the kitchen tap. This wasn’t how the system works. This needs to be made more clear when purchasing. However return was excepted and we are now talking to an advisor on an alternative product which will for fill our needs. This is very good service and I wish I had spoken to an advisor in the first place. So to anyone who wants to purchase a system I would recommend speaking to one of the team first.”

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Posted 4 months ago

“So far our new standing filter has been excellent! It was easy enough to set up, easy to use and the water tastes much better. The first few filterings are slow but I did email to ask and they emailed back explaining which was helpful.”

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Posted 4 months ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear that you're having a positive experience with your new Doulton countertop filter. It's particularly rewarding to know that you found it easy to set up and use, and that you're already noticing a significant improvement in the taste of your water! We understand that the slower filtration speed during the initial uses can be a concern. It's fantastic that you reached out to our team, and we're thrilled that they were able to promptly explain this and provide helpful information. Clean, great-tasting water is essential for good health, and we're proud to play a role in providing that for you. Thank you again for choosing Doulton Water Filters! We look forward to you enjoying clean, filtered water for many years to come. Sincerely, The Doulton Water Filters Customer Service Team

Posted 4 months ago

“Excellent service always on time”

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Posted 4 months ago

Dear Janet, Thank you for leaving a fantastic 5-star review on Reviews.io! We at Doulton Water Filters are thrilled to hear that you consistently experience excellent service and on-time deliveries. Providing reliable service is a priority for us, so we're delighted to know that you can always count on Doulton. Whether it's helpful customer service representatives or prompt delivery of your filters, we strive to make the entire process smooth and efficient. Thank you again for choosing Doulton Water Filters! We appreciate your loyalty and for letting others know about your positive experiences. Sincerely, The Doulton Water Filters Customer Service Team

Posted 4 months ago

“I'm still not yet received the product. No update on tracker. May I have some help”

Helpful Report

Posted 4 months ago

Dear Kin Man, Thank you for your review on Reviews.io. We sincerely apologize that you haven't received your Doulton Water Filter yet and that the tracking information hasn't been updated. We understand how frustrating this must be for you. I believe customer services have now emailed you and resent your order that was lost in the post. We apologize again for the inconvenience and appreciate your patience. Sincerely, The Doulton Water Filters Customer Service Team

Posted 4 months ago

“Having not ordered for some time, I was confused about what to order, the receptionist was was more that helpful expaining, the new filters and how to order from the web site. Filters arrived within the next day, duly fitted and working, so nice to deal with a great company!”

Helpful Report

Posted 4 months ago

Dear Jonathan, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear about your positive experience with Doulton Water Filters. It's especially rewarding to know that our receptionist was helpful in explaining the new filters and navigating the website ordering process. We understand that things can change over time, and we want to ensure our customers feel confident when making purchases. Fast delivery and receiving working filters that are easy to install are all part of a smooth customer experience, and we're glad we could deliver on that for you. We appreciate you mentioning that it was "nice to deal with a great company" – that truly makes our day! Our team strives to provide excellent service at every touchpoint. Thank you again for choosing Doulton Water Filters! We look forward to continuing to provide you with clean, filtered water and exceptional service. Sincerely, The Doulton Water Filters Customer Service Team

Posted 4 months ago

“Excellent product. Very pleased.”

Helpful Report

Posted 4 months ago

Dear Norman, Thank you for leaving a fantastic 5-star review on Reviews.io! We're thrilled to hear you're very pleased with your Doulton Water Filter. What particularly impressed you about the filter? Was it the ease of use, the noticeable improvement in water quality, or something else entirely? Sharing details helps us understand what makes our customers happy and allows us to continuously improve our products. Thank you again for choosing Doulton Water Filters! We're glad you're enjoying clean, filtered water. Sincerely, The Doulton Water Filters Customer Service Team

Posted 4 months ago

“Great after sales support and an affordable way to improve the quality of every day tap water”

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Posted 5 months ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We at Doulton Water Filters are thrilled to hear that you've had a positive experience with our after-sales support and find our filters an affordable way to elevate your tap water quality. Providing exceptional customer service is a priority for us, so we're delighted to know our after-sales support met your expectations. If you have any specific examples of how our team assisted you, we'd love to hear them! Positive feedback helps us recognize team members who go the extra mile. Affordability and improved water quality are a winning combination! Doulton filters are designed to be a cost-effective solution for cleaner, better-tasting water at home. Thank you again for choosing Doulton Water Filters! We appreciate your feedback and for recommending us to others. Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

“I have been using these filters for a few years in my berkefeld and have been very satisfied even my grandkids can tell the difference”

Helpful Report

Posted 5 months ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear you've been very satisfied with your Doulton filters for your Berkefeld system for several years now. It's especially rewarding to know that the difference in water quality is noticeable – even to your grandkids! Clean, filtered water is essential for good health at every age, and we're proud to play a role in providing that for your family. If you have any questions or would like recommendations on replacement filters or other Doulton products, please don't hesitate to reach out. We're happy to help! Thank you again for choosing Doulton Water Filters! We appreciate your loyalty and for sharing your positive experience with others. Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

“So love this almost plastic free filter system. Other than breaking them and putting them in compost, are there other ways to recycle the used filters?”

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Posted 5 months ago

“Doulton gravity filters are the best filters I have used.”

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Posted 5 months ago

“Very Happy with the replacement cartridge.”

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Posted 5 months ago

Dear Wendy, Thank you for leaving a fantastic 5-star review on Reviews.io! We're thrilled to hear you're happy with your replacement Doulton water filter cartridge. Fresh, clean water starts with fresh filters, and we're glad ours are meeting your expectations. Knowing you're enjoying the benefits of clean, filtered water makes our day. Did you find the replacement process easy? Is there anything we can do to make it even smoother in the future? We're always looking for ways to improve the customer experience. Thank you again for choosing Doulton Water Filters! We appreciate your business. Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

“A well made product that has started to do its job straight away. Delivered promptly and well packaged. I might of missed it in the advertising, but one thing to remember is that it takes two filters to operate, so this needs to be priced into ongoing maintenance costs. ( It still works out cheaper than the Brita system I was previously using and there is no `taste' ) Early days but so far I think my decision to use this filter was a good one, so can recommend it and proud to support UK manufacturing.”

Helpful Report

Posted 5 months ago

Dear Peter, Thank you for leaving us a fantastic 5-star review on Reviews.io! We're delighted to hear you're off to a great start with your Doulton water filter. We appreciate your comments about the quality of the product, prompt delivery, and secure packaging. It's our goal to provide a positive experience from start to finish. You're absolutely right about the two filters being needed for operation – that's an important point to consider for ongoing maintenance costs. We understand this might not have been explicitly mentioned in the advertising you saw, and we'll take that feedback on board to ensure future messaging is clear. We're glad to hear that, despite needing two filters, Doulton still offers a more cost-effective solution compared to your previous system, especially without any unpleasant tastes! It's fantastic that you're already seeing the benefits of cleaner water. As you mentioned, it's early days, but we're confident you'll continue to enjoy fresh, filtered water for years to come. If you have any questions or discover new features you love, please don't hesitate to share them! We're also very proud to support UK manufacturing, just like you. Thank you for choosing Doulton Water Filters! Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

“Great water filters, definitely helps soften the water and improves taste drastically removing chlorine.”

Helpful Report

Posted 5 months ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear that your Doulton water filters are exceeding your expectations. We're thrilled to hear that you're noticing a significant improvement in taste and a reduction in chlorine. Fresh, clean water is essential for good health, and we're proud to play a role in providing that for you. Thank you again for choosing Doulton Water Filters! Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

“Excellent service!”

Helpful Report

Posted 5 months ago

Dear Susan, Thank you so much for leaving us a fantastic 5-star review on Reviews.io! We at Doulton Water Filters are thrilled to hear that you've had an excellent experience with our service. While "Excellent Service" is a wonderful compliment, we'd love to hear more specifics if you're willing to share! Did you interact with a particular customer service representative who went above and beyond? Perhaps the ease of contacting us or the resolution to an inquiry impressed you. Sharing details helps us recognize our team members for their outstanding work and ensure we're continuing to deliver exceptional service. Thank you again for choosing Doulton Water Filters! We're here to help if you have any questions in the future. Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

“My parents ordered a water filter of 8.5L for my birthday. This arrived with missing parts. The bolt assembly for the lid. There is also no parts list, with the paper instructions, something one can get in Ikea. I then ordered a metal tap and stand. With the metal tap, there is no parts list again, nor an exploded diagram which will state orientation of the washer. It needed about 2 emails to bring their attention to the relevant points, and no apology for the missing parts. I am open to improvement however. They need to do better.”

Helpful Report

Posted 5 months ago

Dear William, Thank you for your review on Reviews.io. We sincerely apologize for the inconvenience caused by the missing parts for your 8.5L water filter, metal tap, and stand. It's unacceptable that you had to follow up with emails to get these issues addressed, and we apologize that there was no apology offered at that time. We take customer satisfaction very seriously, and your feedback highlights areas where we can improve. We're currently reviewing our assembly instructions and packaging processes to ensure all parts are included and that the instructions are clear and easy to follow, similar to exploded diagrams. We appreciate your willingness to see improvement, and we hope to regain your trust. Please don't hesitate to reach out to us directly if you have any further questions or concerns. You can reply to this email. Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

“Very helpful.”

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Posted 5 months ago

Dear Marianne, Thank you for giving Doulton Water Filters a fantastic 5-star review on Reviews.io! We appreciate you taking the time to share your experience. Sharing details helps us understand what we're doing well and identify areas for improvement. If you had a particularly positive interaction with our customer service team, feel free to mention their name (if you recall it) – we love recognizing our team members for their excellent work! Thank you again for choosing Doulton Water Filters! We're here to help if you have any questions in the future. Sincerely, The Doulton Water Filters Customer Service Team

Posted 5 months ago

Doulton Water Filters is rated 4.6 based on 212 reviews