DoYouSpain.com Reviews

Name: DoYouSpain.com
Rating: 1.09

1.1 Rating 182 Reviews

2 %

of reviewers recommend DoYouSpain.com

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1.1

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy about the lack of customer service after misselling a car rental to me. I have used them for years and expected better. Beware of this company. I missed a flight so did an emergency booking on this platform while standing in front of the rental companies office. The voucher was emailed through and tried to collect my car only to be informed at the Goldcar desk that they require a UK driver to also have an international licence to use them even though it's not law and many other companies do not. They told me to contact DOYOUSPAIN for a refund. I went to another company and got a car. When I then contacted DOYOUSPAIN I was refused a refund and it was a NON TRANSFERABLE BOOKING and the voucher clearly states that Goldcar requires an international licence. The problem is the confirmation voucher is the first time it's mentioned in the whole process and it's then too late to change. There is no mention of this anywhere on the DOYOUSPAIN website so they are happily misselling Goldcar car rentals to UK nationals. Spent over an hour on automated hold on their customer service telephone line without an answer and they do not reply to emails. I was a walking advert for this company until now but this robbery and I've started chargeback proceedings with my Credit Card Company Avoid.”

Helpful Report

Posted 3 years ago

“Shocking service from doyouspain Booked via their site for a car in Malaga with WIFI CAR RENT A CAR. Airport pick up was 1hr 20mins after we arrived & then we were left at their locked office on a trading estate 20 mins from the airport. We got an uber & abandoned the hire car! Doyouspain have absolved themselves from helping get a refund despite having received complaints about WIFI CAR RENT A CAR as far back as 2018.”

Helpful Report

Posted 3 years ago

“Аферисты, перевел аванс за аренду авто, в результате - ни маншины, ни денег, ни ответа на попытки связатся.”

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Posted 3 years ago

“Very easy online booking; needed a car urgent as mine is still at the Mechanic. Looks like i have one booked .”

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Posted 3 years ago

“It’s now 2 years since I have tried to get a refund but I am not giving up. I booked a van through doyouspain to move furniture from Duquesa to los alcazares .I flew to Malaga with my son to make this move only to find they do not have vans .I clearly had a contract which they could not honour. Although they refunded me the cost of the non existent van I had at great expense had to employ a removal company which I could have done from home.I have tried to claim the cost of the removal company which I had to pay as a direct result of them breaking their contract. They say they need to see the contract and receipt which I do not have as the whole deal had to be done over the phone at the airport.I do have the details they sent me by text but they will not accept this”

Helpful Report

Posted 3 years ago

“We rent a car for 6 days in Valencia and payed for the full insurance, at the airport we were forced to pay for another insurance otherwise we didn't get the car. So we had to pay more than we already did. Real scam!”

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Posted 3 years ago

“Horrific experience where DYS are shying away from their responsibility. We booked a car from Malaga airport where DYS arranged for WiFi Rent a Car to pick us up and rent the car. One hour & 40 mins after the pick up time the tardy minibus arrived. After driving from the airport to the car depot we were ABANDONED whilst the driver took another couple back to the airport. DYS were informed 4 days ago & to date they have not responded.”

Helpful Report

Posted 3 years ago

“I hired 2 cars through Doyouspain.com. I arrived in Alicante at 9pm. No cars were there for me. I phoned Doyouspain, only to be told the company ( Enterprise ) they had rented the cars through was closed and that I had to go and rent my own cars. This was a very expensive and stressful experience. I called Doyouspain twice and sent 3 emails. Whilst on the phone they admitted there was an issue, they have never responded to my emails or refunded my money. I do understand that mistakes happen, however the subsequent shockingly bad customer service and lack of response is inexcusable. Never again!”

Helpful Report

Posted 3 years ago

“Do not trust this company! Worse car rental experience ever! Misleading information, hidden fees and nonexistent customer service. What a scam!”

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Posted 3 years ago

“They work fine. As long as you read the conditions you won't have any issues on collection.”

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Posted 3 years ago

“My booked my wife a car from Alicante through Do You Spain, I paid upfront for the car and the Platinum insurance. The voucher came through for Goldcar. I read all of the insurance docs and quote from DYS " Goldcar will block £1400 of a credit card in your name but will ask for no money" My wife arrived at the Goldcar desk in Alicante and was told they do not recognise DYS insurance and Charged my wife £429.88. She showed them DYS insurance where it says you will not be charged. my wife was held to ransom "no pay no car". I have emailed the DYS contact page where you get a conformation and "someone will contact you" To date 2 weeks later no contact. Absolute rip-off, customer services none existent. The website is very slick but totally misleading. We have a holiday home but will never use DYS again Anne and Billy bell”

Helpful Report

Posted 3 years ago

“We booked a car and paid online. After our flight, the driving licence of the main drive was lost. My partner has also a driving license, but it was not possible to change the maindrivers name to my partner. I had to make a new booking and my money is gone. I paid and never got the car! Very bad start of the holiday. Never book again with doyouspain.com and OK car rental IBiza”

DoYouSpain.com 1 star review on 30th September 2021

Helpful Report

Posted 3 years ago

“Worse car rental experience ever! Misleading information, hidden fees and nonexistent customer service. What a scam! Avoid this company.”

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Posted 3 years ago

“Avoid like the plague Avoid like the plague. The good comments are at booking stage when they ask about the ease of making booking so review is posted before the car collection process. DO NOT USE THIS COMPANY OR CARJET AS SAME COMPANY AND BOTH SCAMMERS. READ THE BAD ONES AND MAKE JUDGEMENT FROM THEM.”

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Posted 3 years ago

“Have tried phoning and messaging to ask clarification on driving licence requirements which clearly wrong on my booking confirmation. Unable to obtain any contact or reply. Truly useless management.”

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Posted 3 years ago

“Con artists, I have written a full review on trust pilot (under the name Michele) they are attempting to have my review taken down but I have too much evidence! I’m going legal, and will be updating my status everywhere until this awful con company are stopped.”

Helpful Report

Posted 3 years ago

“SABENA (such a bloody experience never again) I spent 2 days trying to get someone on the phone... and having sent an email 6 days ago to detail my request I am still waiting their feedback. Service is absolutely NULL. Philippe”

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Posted 3 years ago

“Do you Spain yes they will absolutely do you!!! Charged by do you Spain for car hire then when I got to Spain the car hire company insisted I leave a deposit. £360 this was not refunded to me on return of vehicle. Most expensive car hire I’ve ever had. Never again!!!!!!!!! Complained to Do You Spain they said I should have read the small print absolute cowboys.”

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Posted 3 years ago

“Deposit Fraud - never again!”

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Posted 3 years ago

“You will find the best price, but you will be renting with dodgy car rental companies who charge huge extra fees for insurances or afterwards finding excuses not to give your deposit back.”

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Posted 3 years ago

DoYouSpain.com is rated 1.1 based on 182 reviews