DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, waited all day for am expected delivery to be told my package wasn't delivered because I wasn't in?? No one even rang the doorbell or knocked on the door... not the first time this has happened with this company either... would give 0 stars if I could”

Helpful Report

Posted 1 year ago

“Courier never delivered even though I'm at home. No option to contact them to understand what's happening and a photo of a concrete floor is provided as a reason why they didn't deliver. Absolutely dissapointing service and I do not understand why are companies using DPD at all.”

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Posted 1 year ago

“Useless company not the first time I have been at home and they say they’ve called they are liars! Also photo taken of an empty driveway isn’t even mine! Cannot contact them either just keep getting the same useless message!”

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Posted 1 year ago

“the worst delivery service i have ever seen! I had a problem with the delivery right with the SOUTHALL office! the bellman in question took pictures where I live and wrote that I was not at home .... which is absolutely false! later not being able to trace the package, I contacted the company where some incompetent people made me visit various websites where I could solve the problem that they themselves had caused me. and I visited sites for 4 days but in the end no one helped me ..someone said that the package was lost, others that the delivery man would be back and much more! highly discouraged”

Helpful Report

Posted 1 year ago

“Excellent service. Regular updates & parcel tracking. Drivers in our area (Sunderland) are simply the best definitely 5* service”

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Posted 1 year ago

“"Failed Package Delivery Dear jackiebrowne, We regret to inform you that we were unable to deliver your package on the scheduled date. Our delivery personnel made multiple attempts but were unsuccessful. Best regards, The DPD Team" This company is dishonest. Myself and a friend were in all day and I have a ring doorbell and yet these liars say that they made multiple attempts to deliver the parcel. That is profoundly untrue. There is no image of a delivery driver on my ring doorbell recording. I tried phoning. Was told that I could speak to rep. Waited on the phone for about 20 mins. Naturally, nobody answered. This company should no longer be in business. Jackie Browne Romsey, Hampshire.”

Helpful Report

Posted 1 year ago

“Stayed home all day to receive a delivery, got a call at my gate, opened the gate to let the driver in only to then see an email to say “sorry we missed you”… Customer service no help at all. Delivery drivers not wanting to deliver parcels and customer service wanting to do everything except help, great!”

Helpful Report

Posted 1 year ago

“The company's service was extremely disappointing. Initially, I was informed that the parcel would be collected from my home, but the driver never showed up. To my dismay, the status was marked as collected, which was completely false. When I reached out to customer service, they assured me that a new driver would be assigned. However, this never happened, leaving me feeling frustrated and helpless. Despite their earlier promise, the company now informs me that the collection couldn't take place today and insists that I reschedule the order for another day. Moreover, they cannot guarantee that the collection will occur on the next attempt. It appears that it's quite common for customers to wait for days for their parcels to be collected, which is incredibly inconvenient and stressful. Based on my experience, I cannot recommend this company to anyone. I strongly advise paying extra and using a different courier service that can provide reliable and efficient service.”

Helpful Report

Posted 1 year ago

“I waited in all afternoon. The driver texted and said I wasn't in and would come back Monday. I ran outside - no sign of any delivery van. He lied. I paid for today delivery. DPD say they will deliver on Monday - when I won't be here.”

Helpful Report

Posted 1 year ago

“They decide when they want to deliver. Changes are difficult. Whem they phone, we have to answer at that moment; response to SMS they don´t do it...”

Helpful Report

Posted 1 year ago

“In one month and a half I have experienced only bad things with this company. Literally looking at the drivers how they approach the door without knocking and ignoring a big A4 paper on the door that has my phone number as well. Had to spend £6 to call them and make a complain to have my order dropped at a local store and pick it up myself after paying for next day delivery. Just sent a parcel yesterday to a friend and the driver said he couldn't find his adress. He got an email saying his parcel was dropped to a local store, when my friend went there, no parcel was delivered. He later gets another email saying that as per requested, his parcel will be delivered the next day to his address. This company it's a total joke, I wouldn't recommend it to anyone. It's a waste of time and money. When I've called and complained about the driver not even knocking at the door, I was told there is a picture with the front door and my reply was, does a picture proves he knocked? I was looking at him, he did not touched my door, he was there and he left.”

Helpful Report

Posted 1 year ago

“Total liars as you know. Lost a days pay,.waited In all day,.said they attempted to deliver and they didn't. Called customer service who said the GPS didn't come nowhere near my Property atall, so why tell lies??? Please answer me that?. Ruined all my.plans and cost me money. Will never deal with this company again. Not the first time this have happened”

Helpful Report

Posted 1 year ago

“waiting on a delivery never bothered to attempt to deliver just said no one there to sign for it...lies....i have to now go get the package i paid to get to delivered. 2nd time iv had something sent by dpd same thing again. il be checking which courier is being used next time i buy something if its dpd il be buying elsewhere. shambles of a company.”

Helpful Report

Posted 1 year ago

“Rubbish delivery driver never rings the doorbell and I live 2 flights up if I manage to hear the van I run downstairs and he’s gone they do not wait 2 minutes don’t even deserve 1 star had a day off work for this delivery as it was important”

Helpful Report

Posted 1 year ago

“Unreliable, useless, stupid... I miss words to qualify DPD. Impossible to get sound information about my parcel delivery (the guy on the phone will say something different from the website, calling the day after an another guy will say something else...). Run away if you can.”

Helpful Report

Posted 1 year ago

“Said we had missed delivery , althogh someone in the house all day , also have cctv . not an attempt to deliver parcel. It was to be left for myself to pick up at local pick up point 40 miles away , i hope companies cancel all contracts with this company ,”

Helpful Report

Posted 1 year ago

“I have received an alert stating that I had missed my delivery. This is blatant lies as I was in the house all day and there is no sign of the driver attempting the delivery on my security cameras. It astounds me that these lies are sent out when I had an earlier alert stating that the driver was running late. Please get your house in order as this has now ruined my weekend as I needed this parcel on the day stated. I have also reported this non delivery and lie to SKY tv who had sent the parcel.”

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Posted 1 year ago

“They have stolen my parcel! I was waiting for my new phone and smart watch, worth over a thousand pounds and they stole it and kept saying every day it will be delivered next day and it never was! Terrible terrible company, worst I ever came across. Will be taking care of it legally no doubt!!!”

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Posted 1 year ago

“Sehr schlechte Erfahrungen. Ich war nicht zu Hause und habe Ablage-Ort gewählt. Trotzdem haben sie meine Bestellung retourniert.”

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Posted 1 year ago

“They are liars who haven’t even attempted to deliver my sky parcel. 5 hours after delivery time it still hasn’t turned up with them claiming the driver was running behind. Spoke to someone via chat and she was just as much of a liar by promising to phone my driver and tell to get his skates on which she clearly never did.”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews