DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,111 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service thank you!!”

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Posted 4 years ago

“17 days later still no delivery”

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Posted 4 years ago

“Everything is wrong with this company”

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Posted 4 years ago

“Disaster parcel provider. Never on time. I got text says parcel in tomorrow śpend next two days at home and nothing. I payed extra for quicker delivery. USELESS!!!!!”

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Posted 4 years ago

“I waited in for 2 days in a row and on their tracking system they say that no one was in. This is absolute rubbish and is not the first time I have experienced this rubbish service. I would never use DPD again for sure. I now have to go to their depot and hopefully I will be able to collect my parcel as they have mislaid items in the past and I had to go back 3 times until they eventually let me into their warehouse to indentify my parcels. During the lockdown I have been buying through Amazon and they use a number of different delivery companies and everything gets to me first time. It is unbelievable that they still get business”

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Posted 4 years ago

“Completely useless they never turn up ! I again have two parcels out for today and no body has come to my property. I have two emails advising I am out when I am in and the driver is now unavailable. As he was earlier! As he has posted a picture of a completely different address as he can't read a map or an address it seems . It is not hard to find our house it is no 1 the first house on the road . Very confusing it must be for these nor drivers .”

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Posted 4 years ago

“Avoid DPD at all costs, this is the second time they were unable to deliver on the correct time or day with little or no communication. What is the point of informing you of a time and date if they cannot deliver the package. Well there won't be a third chance and there are plenty of other companies who will be glad to take the customers off DPD. Avoid this awful company.”

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Posted 4 years ago

“Avoid at all cost Avoid at all cost. horrible company that doesn't deserve to be called neither company, nor logistics. their kind of operation is a huge scam. 3 weeks for a delivery from London to Athens for a parcel that doesnt require any special attention. There is no response to request, there is no customer service, just an automatic chat saying that "your delivery is on its way, you cant talk with someone". Again, by calling them a company, it is an insult to all other companies. Trying to get in touch with them for a week now and i cant. Unfortunately the amount i paid for the parcel i am waiting for doesnt worth to take any legal action against them.”

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Posted 4 years ago

“Driver did not ring the bell i was in he may have pressed the wrong flat number”

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Posted 4 years ago

“This is not the 1st time I've been disappointed with DPD.....Last time I had a delivery I had to chase up the delivery as the live tracking said my parcel had been attempted delivery after me spending all day indoors waiting for it. This time I had no update on delivery via email or text so I wasn't expecting my parcel to arrive and long and behold not only was it delivered but it was left in my communal hallway in plain sight of anyone passing by and to top it all off i was away. Thankfully my father keeps an eye on my post and he found the parcel at the front door and took it in. What the hell is a matter with people!!!!!!!!!!!”

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Posted 4 years ago

“Absolutely amazing service! collected a parcel from my home Thursday 14th 11.15a.m. going to Republic Ireland arrived at address in Ireland Saturday 16th 9a.m. Very good company to deal with keep you updated from pick up to drop off and very reasonably priced”

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Posted 4 years ago

“I paid for next day delivery and got an email with a 1 hour time slot then a couple of hours before it was due I got another email saying they were returning it to CurrysPCW. No phone and now no money to buy another one from a reliable dealer. I’ve complained to Paypal so hopefully they’ll sort CurrysPCW out. There taking money from people when they haven’t got the goods to send.”

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Posted 4 years ago

“Was supposed to have next day delivery and got told that the driver had missed me despite him not showing up and not receiving a phone call off of him to ask for directions. Was then told he would come the next day and never showed up. Disgusting service.”

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Posted 4 years ago

“paid for next day delivery & waited 4 days..”

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Posted 4 years ago

“Almost 2 months now and only 1 delivery attempt was made. Won't change delivery address after seller instructed them to. Customer service replies with conflicting answers. Then they decide to return the item to the sender. How do these companies stay in business. Avoid Avoid!”

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Posted 4 years ago

“Leaving cert should be minimal requirement because their current crop of delivery drivers are morons.”

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Posted 4 years ago

“Our delivery driver Richard (Woodbridge area) is the absolute best, always very chatty and amazing delivery service for my 100s of parcels!!!”

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Posted 4 years ago

“Driver said that part of address was missing and it was not useless and lazy”

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Posted 4 years ago

“This company is absolutely horrible, instead of giving a reason to why they couldn’t deliver my package they claimed they “missed my package” completely horrible company, absolutely disgraceful on the quality of timing I do not recommend this company”

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Posted 4 years ago

“They employ useless drivers that do not attenpt delivery and claim they missed you.”

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Posted 4 years ago

DPD is rated 1.2 based on 5,111 reviews