DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no attempt was made to deliver a parcel which a relative had sent to us. just a cop out text at 5.00am asking us to contact them. very poor service”

Helpful Report

Posted 3 years ago

“Absolutely disgusted. Current investigation in place. Courier said he delivered 4 items when he only gave 3 and took a pitlcture of the 3?! The one he didn't delivery was my upgrade phone worth around £1000 called dpd and they called the driver who was adamant he left it. Absolute liar, threatened to call police and reported to dpd and e.e who are investigating. Drivers name was Dee and its southampton area so please be aware if parcels go missing with this driver. Absolutely disgusted its new years eve, the upgrade was for my partner as a surprise now she's heard me complaining about it and knows, absolutely ruined my new year and absolutely disgusted with the driver, the customer team at the depot in fairness are being quite good in trying to sort it but be aware. DEE, SOUTHAMPTON AREA”

Helpful Report

Posted 3 years ago

“Bence Didn't even turn up to my flat , but said I wasn't in and toke a photo of a shop wall ...Still haven't received my parcel either 👎👎👎”

Helpful Report

Posted 3 years ago

“I paid DPD to return a package that has been held at customs since August 2021. DPD has since not delivered the package to the recipient, nor returned it to sender and has completely gone silent. I need advice on how I can take DPD to small claims court. I have been completely robbed blind. My damages are as follows: £88 to send £61 to return and £400+ worth for the contents.”

Helpful Report

Posted 3 years ago

“trespass through your property a house three doors away to when you ring up to complain about it they laugh at you just found out why over £65phone bill is this good customer service I DO NOT THINK SO”

Helpful Report

Posted 3 years ago

“Never leave a delivery card when a parcel has been delivered to a neighbour”

Helpful Report

Posted 3 years ago

“I ordered a next day delivery to send Christmas presents to my daughter on 20th December. I received no updates, couldn’t get through to anyone on the phone, had to pay £6 each time to call them during which I was cut off twice, I finally learned on Christmas Eve that my parcel was still at the newsagent I had dropped it off at 4 days previous. The automated help service was no help and didn’t answer my questions. My daughter didn’t receive her gifts until 30th December which partially ruined Christmas for her. I’ll be using a different company next year.”

Helpful Report

Posted 3 years ago

“I ordered my animal food for over Christmas and paid for next day delivery. The next day came and went. No card through the door and was told that no one answered, even though we were all in and I had taken other deliveries that day. I contacted them the next day (Christmas eve) I was assured again that it was being delivered that day. The time came, the tracking said our driver Zain was running late and he would be with us shortly. 2 hours that went on before it then said he had just taken it back to the depot. So Christmas no food for my animals had to fork out more money to buy brands from the local shop that my dog in particular had never had before. His tummy didn't like that. So then it's 2 bank holidays straight after Christmas. Then still nothing. DO NOT USE THIS IMCOMPETANT COMPANY. They don't care about the customer the drivers get paid for nothing. They are not the fastest Hermes are by far better then this. I will be doing everything in the future to make sure I never have to use this company again!”

Helpful Report

Posted 3 years ago

“Worst ever! My son paid for DPD next day delivery which enabled parcel to be 'left' (abandoned at door without owner's knowledge) with a 'neighbour' over half a mile away (there are about 200 nearer ones). Eventually traced and picked up only to be told it is a frequent problem.”

Helpful Report

Posted 3 years ago

“DELIVERY SERVICE COSTUMER SERVICE ARE OUTRAGEOUS!!!!! Delivery driver doesnt even tried to deliver my item! costumer service just promising and nothing happening!”

Helpful Report

Posted 3 years ago

“They delivered (with evidence as they claim) my package to a totally different person in a another city!!!.. you don't check the city, zip code, ID #dpd?? This company should be taken to court!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking company. Our parcel was supposed to be delivered today for Xmas present. It’s now sitting in a depot 30 miles and they would not let us collect. But told us if it was perishable goods we could have!!! Told them we wouldn’t come in would collect from street but nothing good enough this was lunch time today and they were open until 7.30. My son is now without his Xmas present. Absolutely raging with this joke of a company not delivering until Wednesday now 🤬🤬”

Helpful Report

Posted 3 years ago

“Christmas present never delivered, they just said we'd missed delivery everytime (we didn't as we were always in and have a video doorbell). Failed to deliver on 5 different days. I contacted customer services to provide additional information to help the driver, including land marks, a phone number to ring if the driver was having trouble, and also a what3words geolocation of our front door so they couldn't miss it. Still no delivery. Now I can't give my mum her Christmas present this year. We have had no problem with royal mail, hermes etc delivering to the house”

Helpful Report

Posted 3 years ago

“Received a text from DPD stating that my parcel had been left with my "friendly" neighbour (someone I,d never heard of) not even in our street, the address was clearly marked ,What sort of idiot drivers are employed by this company?”

Helpful Report

Posted 3 years ago

“DPD driver delivered parcel but stole another parcel I had delivered, despicable behaviour, please return the stolen goods this was an Xmas gift !”

Helpful Report

Posted 3 years ago

“Absolutely shocking service. We instructed the driver where to leave a parcel and he clearly ignored our request and sent it back to the depot. Upon speaking to customer services three times I was told that the parcel would be redelivered the following day but that didn't happen either. We received it three days later. Several days later I've had the same sort of issues with a parcel. The driver has said that he's tried to deliver a parcel even though we've been in all day. Very dis-appointing yet again from dpd. I will not be recommending dpd to anyone.”

Helpful Report

Posted 3 years ago

“Shocking service,once again failed to deliver a parcel,I Nicked named them Delayed Parcel Service but driving around over the last few weeks maybe DPD should stand for Driver Particularly Dangerous,”

Helpful Report

Posted 3 years ago

“Shocking service !! Didn’t bother to turn up !! Customer service is a waste is space ! Just hang up on you when they can’t sort the problem out … they change your delivery days without telling you !”

Helpful Report

Posted 3 years ago

“Poor experience. The delivery driver Damien failed to deliver a parcel of spare parts needed to fix a broken machine. Paid extra for next day delivery. I got a message saying "oops we've missed you, be back tomorrow". What a bare faced lie, the driver didn't turn up here to miss me, and the instructions were to leave the parcel in a nominated safe place, so he didn't need a signature. Ineffecient delivery company that tell lies. Maybe this Damian chap will manage to deliver tomorrow... not holding my breath.”

Helpful Report

Posted 3 years ago

“I have been waiting 3 days for my delivery. I stay in all day wait but nothing arrives only to see that it has been taken back to the depot. The call centre was advised that the dpd parcel scanner broke and no further deliveries could be made today. I have been told that it will be sent out again tomorrow. Let's see! This is a gift. By the way, there was a DpD driver in my road today delivering. Why did they not include my parcel on his run. Rubbish service!!”

Helpful Report

Posted 3 years ago

DPD is rated 1.2 based on 5,107 reviews