DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 star option not available Never again will i use or recommend dpd after this. Delayed for days in hinckly, finally got to my local depot 1st dec and Been marked as due for "delivery today" every day since then! I will never use dpd again after this mainly because of the poor customer service! Knowone seems to know where my parcel (a £160 coat!) has gone or care to find out where it is and when or if! it will be coming. To top it off the DPD vans have been delivering in my street! I hope this gets resolved and i get my parcel but I really dont see it especially after reading some reviews from this week”

Helpful Report

Posted 2 years ago

“Got home a couple of weeks ago to a card through the door stating "parcel in summerhouse." This immediately set alarm bells ringing as my summer house is locked unless in use as there are valuable items inside. Right enough, the parcel was in the summerhouse but the delivery person had broken in by wrenching the door open and busting the lock. I emailed a complaint - no reply. I called to register my complaint and got a call on a Saturday afternoon leaving a message to call back, which I did but still no reply to date. Shocking delivery service, good at breaking into properties in my experience!”

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Posted 2 years ago

“They lost our parcel. Driver didn't even attempt to deliver it. He went to a town 10km away from the address, told us it was at a gas station. 6 days later, over 25 phone calls, and DPD don't know where it is. The item was a limited-edition sale from months ago that is now irreplaceable.”

Helpful Report

Posted 2 years ago

“What I nightmare this company is , cheaters!!! Let’s start from beginning I’ve ordered ( expensive) parcel , paid for next day delivery . Was waiting over a week but it’s not the worse thing. Few days before I had a message from DPD that my parcel is in local depo and will be ready to collect from 1st of December ( today is 7th of December). Today i had a messages from them “ FINAL REMINDER “ saying that this is my last day to pick up this parcel from drop box if not they will send it back to sender , they never send me QR code which I need to open this box so I called them asking for a QR code of course they can’t do nothing about it etc , so they gave a number for customer service for this drop box , one lady put me on hold saying that she will get this QR CODE for me in a bit , while I was waiting someone else start talking to me , again I had to explain what’s happened etc and she put the phone down , I was on phone for over one hour talking to multiple people everyone was saying different things, in the end one lady told me that my parcel is missing !! Hooow ? Few minutes before it was in drop box , they told me to contact the sender which I did they can’t do nothing about it because they can see that parcel still is in this box , so basically I lost my expensive item , they can’t do nothing about this,no refund no nothing ! I’m frustrated, it was very important for me ,and expensive, they didn’t even apologise , I just can’t even explain what I feel now , how can they do something like that ! People paying for their services!”

Helpful Report

Posted 2 years ago

“Worst service i ever had .I have been wronged by this delivery… I have been wronged by this delivery service. I have sent many packages with DPD and none have ended up like this one. I sent a package with DPD to one of my customers as usual (note i am a small business who works with Etsy with my product being pastry and cakes) and so i sent out this package to my client on Friday wich arrived Saturday. However when it was delivered on Saturday morning, my client was not home. I had checked the delivery update saying I had an SMS and an email sent to me about this which was not true, Any sms received)therefore could not warn my client of the sudden next day arrival. After the delivery attempt fails usually I can rearrange the delivery , that is what I've had with every other package I've delivered, one coming and going up to 5 times until delivered correctly. How you can see in history delivery the driver say ( copy) X Cerca spedizioni 26 novembre 2022 09:15 Your Parcel Will Now Be Delivered To Co-Op. We Will Notify You When It Is Ready For You To Collect Unit B, Optimus Point, Kirby Road, Glenfield, Leicester, LE3 8DX, UK, United Kingdom 26 novembre 2022 09:15 We Missed You. Your Driver Temba Won't Be Back Today But You Can Still Rearrange Your Delivery. Unit B, Optimus Point, Kirby Road, Glenfield, Leicester, LE3 8DX, UK, United Kingdom 26 novembre 2022 09:15 We Missed You. Your Driver Temba Won't Be Back Today But We'll Be Back Sun 27 November With Your Parcel Unit B, Optimus Point, Kirby Road, Glenfield, Leicester, LE3 8DX, UK, United Kingdom So at 9.15 we missed you , but you can still rearrange your delivery , at same at 9,15 you package will be dropped to at pick up point , ,,, not understand,, how to rearrange , I have tried for hours and nothing .However this time it was sent to the closest pickup point. Mind you I did not choose this option, as I do all my deliveries the same. My client paid for a delivery and could not go to the pickup point. And so I spoke with an operator the next day since services were closed at that time. The operator told me the sender (Me) chose this option (again I did the same as every other package). When I told the operator I was the sender, and that I did not choose this option, it was told to me that it was written in the terms and regulation of when I sent the package, although that cannot be true as this was not the case with ANY of my previous packages. I even spoke on the phone with a different operator and I still do not understand why it was sent to a pickup delivery point and not reattempted( the phone operator says tithe reason for the package was dropped on pick up point was for can be collected next day) But why ???. Lets say my client was handicapped, how would he have been able to go to the pickup point? Plus I plaid for a delivery service from sender to receiver not sender to pickup point. Why was it sent to the pickup point without even 1 reattempt? This package contained fresh pastry and it is still at the pickup point not having been picked up by my customer. They emailed me saying it will be delivered back to me, which would be absolutely pointless. It has been there for a week, it would have gone off by now, why even ask to deliver to my address again. My client payed a sum of money for this delivery and as did I. I lost much working time for the wasted pastry and trying to sort this for this whole week hours each day. A waste of ingredients thrown away and of my stress,. So for this reason I’m asking to be refund for all coverage and in this way I can replace the package with a fresh one to my client.”

Helpful Report

Posted 2 years ago

“Saw van in street went downstairs to find driver skulking off saying something a could not hear .He got parcel from where he had put it behind my dirty bin and gave it to me.Why did he not knock on .my door.Totally idiotic to save 2 minjutes.Bad crack allround parcel was wet and dirty in a crack”

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Posted 2 years ago

“Utter rubbish, they never deliver on time, they seem to have a shortage of drivers and use the euphemism "Oh no! We're sorry, your parcel has been delayed due to an unexpected issue". The unexpected issue is that they can't be arsed to deliver. It's always the same email and the same message, this has happened to me twice now but won't happen again, in future before I order anything on-line I'll find out who's supposed to deliver and if it's DPD I won't buy.”

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Posted 2 years ago

“The best I have found regarding collection /delivery always keep you updated and proof of delivery! A first rate company all round! Keep it up DPD your awesome!!”

Helpful Report

Posted 2 years ago

“Grotesque excuse for a so-called service...Ordered FRESH MEAT on guaranteed NEXT DAY. Got email from dpd promising a 1 hour time slot for next day...got nothing - no email, no delivery. Contacted supplier who checked and reported that delivery would be following day.again nothing. Contacted supplier, who organised another shipment for next day. This time no email, no pre-advice, NO DELIVERY again. Contacted supplier, who is now sending 3rd lot for supposed delivery tomorrow. I simultaneously emailed dpd chief executive...reply cane stating 'not available', but so-called 'team' would deal with my query...BUT IT WOULD TAKE UP TO 5 DAYS. It's as if machines are responding, as no awareness whatsoever of the fact that it's perishables and that it's the 3rd attempt to send the goods out to me. This kind of company should not exist. Supplier sent second lot.”

Helpful Report

Posted 2 years ago

“I paid extra from Currys for my parcel to arrive on Friday. I have waited and received emails saying "We're sorry, your parcel has been delayed due to an unexpected issue" when I've seen many DPD vans in my area! It is now Sunday and still waiting for it to be delivered! Would give zero stars if I could.”

Helpful Report

Posted 2 years ago

“Completely out of order. Waiting for a parcel been in all day. Then I received a message saying we are sorry we missed you. As no one was in today. I even have a video doorbell. What a lie.”

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Posted 2 years ago

“left… I was in driver didn't knock but left my parcel on the door step. It was books, and it's ruined. Only way I knew it was there is I switched my phone on to find it had been sitting since 10.14 am and I didn't expect it till the 5th December. I got parcel in at 17.10 pm. These books are for my clients in the warm hub. Disgusted”

Helpful Report

Posted 2 years ago

“If I could give minus stars I would, disgusting company, and lie to people ...Dreadful service. My order should have been Thursday, it's now Sunday. First day cancelled due to unforeseen circumstances, second day same, third day same and today surprise surprise same.... now my order is useless as needed it yesterday.... SCAM OF A COMPANY WHO SHOULD BE SHUT DOWN ... AVOID AT ALL COST”

Helpful Report

Posted 2 years ago

“I have bought an extremely expensive gift and paid extra to get it today. I've received multiple emails from DPD to expect my delivery between 13:59-14:59 as well as it was stated on the app too. At 11:50 I've received an e-mail that they attempted my delivery and I am not home which is clearly isn't true. Their driver never even attended to my address....... I've received no phone call, no neighbours were asked to take delivery (obviously, as it never taken place). My neighbour is repairing his car right outside my house and hasn't seen anyone. Spent over 1.5 hours waiting for customer services on the phone - no reply. Spent over 1 hour on the chat before I got an answer saying they cannot do anything. They cant even contact the driver, they wont be reattempting it and there is, "nothing we can do". Their customer service serves no purpose if they "can't do anything". I asked to share the complaints email or link, they said "they don't have one". Seriously, such a horrible service. Zero attempt to satisfy customers or find solution for problems generated by their own company. again. "Nothing we can do". Incredible.”

Helpful Report

Posted 2 years ago

“Paid for next day delievry. First day cancelled due to "unforseen circumsatnces". Second day driver "missed me" despite being in all day. Driver posted a picture of my house that wasn't anything like my house. Chat lie help cut me off 3 times before connected and absolutly no help at all and refused to escalate the chat up the line. Worst customer service i have come across in a llong time”

Helpful Report

Posted 2 years ago

“Paid next day delivery, excuse there is an issue... Bet they don't refund my money. Disgraceful service will never use again or recommend... Get your act together, if you can't meet demand then don't charge for it”

Helpful Report

Posted 2 years ago

“DPD claim there was no one in and they couldn’t deliver my parcel. Strangely two other delivery companies managed to successfully deliver two parcels on the same day. I was at home all day and they did not ring the doorbell or knock on the door, nor did they leave a card. Dreadful service. Dreadful customer service.”

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Posted 2 years ago

“Thieves! This is the second time my parcel has gone missing! The first time I returned a drone, what a surprise it never made it back! The worst service ever! Problem in my area it says is the reason my parcel hasn’t turned up for the last week. Yeah the problem is one if your lot decided they wanted my parcel for themselves!”

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Posted 2 years ago

“I suspect my parcel has been stolen by a DPD employee. They checked it into my local pickup point at Coop Market Harborough and then checked it out the next day and it hasn't been seen since. The call centre is obviously based in South Africa and have no interest or mechanisms to investigate so it seems there's nothing that can be done. Absolutely abysmal. This is the Leicestershire depot by the way so do not use them. Order ref 15503368116906”

Helpful Report

Posted 2 years ago

“DPD stated parcel was out for delivery, early morning for delivery before 10pm. After 10pm, no parcel, no message stating there was a problem. A bit later message received from Amazon stating “ DPD ran into an issue when attempting your delivery“. Next morning DPD delivered parcel, a Panasonic bread maker, rang door bell and very quickly rushed off, attempted to call him back before he got to van, Opened package that showed some packaging damage. Inside the package a quick look showed a dent in panels. Placing bread maker on level surface, woul not stand severely. Looked underneath, Brocken plastic and major damage to one foot. DPD obviously new they had damaged the package, but instead of reporting and returning to Amazon they dropped the parcel off, no warning, and quickly left the scene, leaving some one else to sort out the problem. No apologies from DPD or Amazon. Will attempt to not use either of these companies again. Photographs enclosed.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews