DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,015 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,015 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Andrew P KIRK

340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery took 2 days, then on the 2nd day they left the sorry we missed you, without ringing doorbell. It makes me not want to use vendors that use these clowns for delivery.”

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Posted 6 months ago

“Worst company,never deliver on time and most of the times on wrong day,won't recommend”

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Posted 6 months ago

“Worst customer service and Delivery Driver and DPD as a whole. Sender sent it to my old address but fortunately a friend of mine lived close by. Diverted the parcel to my friend's address, and on the delivery day my friend was home. The DPD Driver knocked on the door, and my friend went to get the parcel and within 10 seconds the driver was gone with my parcel, left it in the local post office. And now the post office won't release the parcel to my friend, when he is presenting the collection barcode and his ID. Now, apparently they need my ID, how will my friend have my ID and I am clearly 200 miles away from that address. So, my parcel is left in Southampton's Post Office and it's stuck there and waiting it to be returned back to sender. A little help could have resolved this, allowing my friend to receive that parcel and send it to me, but no DPD's new protocol has f***ed it up, and no one is willing to help. Worst courier company, and unprofessional and unhelpful drivers and customer service. Shame on you DPD. if there was 0, i would have given 0 stars.”

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Posted 6 months ago

“Order from shein china with label shows contents delivered to johannesburg while i and whole family where in Dullstroom Inn having a meal !! Tracking shows it Signed for by the name on the delivery label who was in Dullstroom at that time ?? The DPD delivery guy is a Total liar and a thief all calls unanswered by DPD and all emails have been totally ignored This companies couriers are ROGUES AND THIEVES AND THEIR OFFICE STAFF ARE UNRESPONSIVE”

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Posted 6 months ago

“I haven't had a problem with a delivery from an Amazon order for nearly 20 years... and then Amazon start using DPD! I placed several orders this week and out of 6 parcels due to arrive, 2 came with an Amazon driver - left in our front porch, 1 came with Evri - left in our front porch, 1 came with the Royal Mail - left in our front porch, but unfortunately 2 came with DPD - card left in our front porch to say they couldn't deliver them, with one parcel being left at a local shop which closes before I finish work during the week and is also closed at weekends, and the other parcel being taken to their depot 20 miles away. When I called to ask why the driver didn't just leave the parcels I hit a brick wall. I mean, he opened the porch door and went inside the front of the property to leave a card! It beggars belief. Their customer skirmishes department refused to take any responsibility and stated that company policy was to only attempt delivery once, after which time it's the recipient's problem to track down and collect the parcel from wherever the driver has decided to take it. They claimed that it was my fault that the driver didn't leave the parcel, because I hadn't bothered to set up an account on the DPD website and detail my preferred delivery options there. As recipient it's not like you even know which courier will bring your parcel from Amazon - they make that choice. You only become aware who the courier is when the delivery is made. I pointed this out to their overtly rude operator who just told me they weren't going to argue, that it was my problem and promptly hung up on me. I reported their terrible service to Amazon customer support who were their usual helpful selves. They refunded me for the order without question and said they would arrange for DPD to return the parcels to them for restocking. I explained that I'm now reticent to order anything from Amazon in the off-chance it is sent with DPD and that their association with such an awful courier will have a negative impact on their business in the longer term if this is standard practice for DPD. I was assured my concerns would be reported through the correct channels at Amazon and fingers crossed somebody in an executive position will reconsider their contract with this terrible courier company.”

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Posted 6 months ago

“I just had a parcel delivered to a safe place but it was not even left there. Dpd delivery people are not honest please companies don't use these people please save your customers please”

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Posted 6 months ago

“Absolutely terrible company. Never turn up 😡”

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Posted 6 months ago

“In both a business & personal experience DPD are ooor, unreliable and liars. If you are a company using DPD to send items, stop otherwise they will drag your reputation down to the point your customers will go elsewhere”

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Posted 6 months ago

“Useless. Said I was out, not true, so now being forced to collect next day from shop over a mile away. Clear driver was never on road.”

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Posted 6 months ago

“Claim they can't find my address. I live in a cul-de-sac. Asked me to contact Amazon with more address details, who have confirmed there are full address details with the parcel. Also sent me a confirmation notice that they couldn't deliver for 30 minutes in the future. Interesting.”

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Posted 6 months ago

“Very poor. My item was meant to be delivered 16th, never came. Had a message to say now 17th between 12pm to 1pm. Got home on lunch break and a message from DPD stating driver of DPD Marius sorry I missed you and unable to deliver. I gave MY OPTION YESTERDAY to leave on the PORCH! BUT for good measure I went home during this time. No attempt was made ny Marius and no card either. I have cctv at my property of 4 cameras and no one came this time. It's because it was a heavy item the driver didn't want to walk to my house and just pretend I was not in and left. EVEN IF I was not I'm I submitted my preferred option was leave it at my porch, why didn't he leave there..... very upset and now I'm waiting for Monday which was meant to be a gift to someone special. Total not acceptable and I will be writing a complaint about this driver falsifying that he tried to deliver”

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Posted 6 months ago

“Deliver to a wrong address 1 hour late, do not bother to call, then told they will try to deliver again after a further 2 days.”

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Posted 6 months ago

“I do not recommend! Worst courier company!!!!!!!!”

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Posted 6 months ago

“Delivery failed for 2 days in a row bad ever service the driver did not call trash”

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Posted 6 months ago

“Twice now been given a day and time for next day delivery. Booked a day off work and driver did not show up. Instead, update on the website that the driver missed us. Waste of time!”

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Posted 6 months ago

“Zero stars. Complete idiots. Go to the wrong address and then send you a message saying you weren't there. Customer service don't speak English. Time wasters of the highest order...possibly criminal,...certainly retarded.”

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Posted 6 months ago

“Drivers are lazy and very rude and lie about delivering items. Dpd customer service is pointless only allowing options for redelivery which dont arrive!”

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Posted 6 months ago

“Firthst DPD lost the parcels then on second shipping delivered 4/5 and reported 5/5 - which is causing a lot of trouble on refunds!! Customer service worse than useless - either badly trained or deliberately trained to exasperate their customers (since they hung up on me TWICE I believe the latter to be true!)”

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Posted 6 months ago

“Worse company ever and mostly dpd driver are Bulgarian gypsy never delivered parcel they all liers”

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Posted 6 months ago

“Completely lied they were coming twice never appeared they're not interested in helping pure scam merchants big companies take note”

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Posted 6 months ago

DPD is rated 1.2 based on 5,015 reviews