DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,065 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,065 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke. Cant deliver a thi g through open doors and lie lie lie as far as they could. So.e random knee photo as a proof that they could not deliver it?? Seriously????”

Helpful Report

Posted 9 months ago

“As nike uses this useless parcel distibutor i received from october 2023 until march 2024 6 damaged packages. Everytime is package damaged in Maribor. Today i have contacted dpd slovenija and they said, that this is causal for happening. Its very strange, that every time i get something from ups/gls, is everything ok. I wanna get pictures of damaged package but they didn’t wanted to sent it because i am not a customer from dpd but nike is. So i said that they could simply return this package coz i dont want it. And she said that the only the box couldt be damaged but not whats inside 🤦‍♂️ so i said that she should buy damaged car, its only important that the interior is in order.”

Helpful Report

Posted 9 months ago

“Advised DPD if I was not in to deliver to my neighbour next door. He took a great picture of my front door ( from the road) and never tried my neighbour who was in all day. Bl%dy useless customer service on 'phone too. It's a long Bank holiday weekend due Easter so instead of being able to complete the work using the part by Saturday it is now (maybe) due a redelivery on Tues 2nd April. Grrrrrrrr. No customer sympathy nor business ethic. 0 stars”

Helpful Report

Posted 9 months ago

“I waited in as delivery was supposed to be delivered between 15.15 - 16.15 it had not arrived by 16.30 and apparently delivery had been attempted at 15.17 but it turned out the blind driver couldn’t find my address. Any company using DPD needs their head testing they are completely useless, worst delivery service I have ever experienced. This company needs a total shake up before it’s shut down”

Helpful Report

Posted 9 months ago

“If I could give 0 stars I would! Wait all day for a delivery tracking the driver within 5 miles but told at 9pm "our driver missed you". What a joke! What's worse is there's no option to collect and the delivery now won't be attempted again for another 5 days! Needed this for a gift that will now arrive too late. I strongly urge individuals and businesses to use any other courier service but DPD”

Helpful Report

Posted 9 months ago

“Disgusting! Paid stupid amount for next day delivery for the driver to take a photo of my next door neighbours house with a comment ‘sorry we missed you’ when I live NEXT DOOR! I waited in all day for this delivery but now I won’t receive it until April 2nd which is 5 days later. Phoned customer service who stated the driver will come back by 6pm. 6pm came nothing! So I called again which they apologised they never got hold of the driver in the first place. Never will I arrange a delivery with this company again! Customer service is disgraceful.”

Helpful Report

Posted 9 months ago

“There was a temporary road closure near my property and a diversion was in place. Instead of taking the diversion or carrying the parcel 200 yards or taking the parcel back to base and delivering the next day the driver elected to drop the parcel off at a collection point miles away. They refused to retrieve the parcel and deliver again. My only option is the make a special trip and drive miles to retrieve the parcel or wait a week for them to pick up the parcel from the collection point and return it to the sender who will then send it back to me. You couldn't make it up!!!”

Helpful Report

Posted 9 months ago

“We were in ALL DAY!!! Had a message "sorry we missed you." ??????????? WHY??? Had to travel by car to collect it . FUMING!!!. Just sick of lies and incompetence”

Helpful Report

Posted 9 months ago

“I've got 2 slipped discs and asked the courier nicely if he would put it inside my door way on the floor. But he said no. I would never use this company in the future.”

Helpful Report

Posted 9 months ago

“New should have been delivered Monday then Tuesday same thing nobody knocked on door was instructed to leave at neighbours no joy both days arranged to get parcel from pick up point ended up talking to a operator I explained I've no passport or driving licence and all the bills are in brothers name he put the phone down on me”

Helpful Report

Posted 9 months ago

“Horrible service, they always have issues delivering my package to me and on few occasions they deliver my package to the wrong city.”

Helpful Report

Posted 9 months ago

“iPhone expected for delivery . Didn’t even knock on the door. I can’t get through to customer service because of their automated phone system - the whole things a shambles - ridiculous for a phone that costs over £1500! Should have more care and priority for items of significance . I can’t contact my family now as it hasn’t arrived and I was counting on it as my other phone broke ! Ridiculous !”

Helpful Report

Posted 9 months ago

“Unfortunately due to the choice of a sender, I had to experience the service of this delivery company. Every time DPD has something to deliver to me, it's either they don't knock and actually wait for the reply or can't process any changes to the delivery. The speed of processing any request is so slow that you may end up receiving your parcel after 2+ weeks of waiting. DPD - fix the way you provide the service!!! I wouldn't recommend DPD even an enemy!”

Helpful Report

Posted 9 months ago

“Rubbish service delivering important test equipment from NHS, we live on a farm that is easily found on Google with related directions. Driver had name of farm, correct address and post code. Why is NHS using them? Why is”

Helpful Report

Posted 9 months ago

“Driver left the parcel at the wrong complex left it round the porch and took a photo and then says it was delivered to me spent all day trying to find it these drivers only want to drop off anywhere to get payed look at the maps to find an address may help will not accept any product that uses dpd as this is not the only time i have problems with them”

Helpful Report

Posted 9 months ago

“Sham of a delivery service. They don’t actually deliver. They say sorry we missed you and send you a picture of some random house that is not your house to begin with. Their customer service centre is a joke too. I called them and complained. I was told the driver could not find my house but he still managed to take a picture of the house he could not find (which is not my house). I then had a second delivery from a different retailer on the same days and got the same ‘we are sorry we missed you’ email with an image another house, not the first fake image they sent me or my own house. I called the retailers, I cannot get a refund until the parcels are ent back. I had also paid £8.00 to upgrade to Saturday delivery and lost my money. What kind of delivery service can’t find your home but still manage to take two images of two completely separate homes - that are not your home - and claim they tried to deliver? A highly inefficient and dishonest company is my opinion.”

Helpful Report

Posted 9 months ago

“Zero stars. Yet again the driver does not follow the instructions ( details both with dpd and on my front door) on where to deliver my parcel ( back door) due to my disabilities. Luckily I noticed him sitting in his van playing on his phone. When questioned he remained completely indifferent. A disgusting attitude of both driver and company as a whole.”

Helpful Report

Posted 9 months ago

“Worst delivery service. They send back parcels to the shop without trying to send them to you, just because they are busy???!!! Now I have to wait 1 month to get my money (more than £200) back and repeat the purchase again? 0/5 starts, you ruined my month.”

Helpful Report

Posted 9 months ago

“This was meant to be a 0 star not even 1. I bought some items through Everything £5 Ltd and they despatched it on the 18/03/24 through DPD. DPD sent an email that it was due for delivery on 20/03/24 and requested for pickup at the nearest DPD pick up point. I got an email that it will be delivered to the DPD pick up point on the 21/03/24. On the 21/03/24, l tracked the parcel to find out if it has been delivered to the pick up point and saw that my parcel is been returned back to Everything £5 Ltd. I was devastated as l needed this parcel for my daughter's birthday and no one from DPD has informed me prior or re attempted delivery back to my house or Phone me to find out what my choice is or tried to deliver to another pick up point ... THEY JUST REDIRECTED IT BACK TO THE SENDER. WHO DOES THAT? I phoned Everything 5 ltd and the unhelpful lady cheryl said DPD made a mistake of returning back to them because there was no space at their DPD pick up point. They didn't offer any redelivery or to call me but just decided to return to sender because there is no space at their pick up point and they have refused to redeliver my parcel as requested. I have emailed their Executive, got no response. I requested for escalation and made a formal complaint but my email was ignored. The dpd claim email then asked me to call them if l want to make a claim in the first instance. Nothing mentioned about my parcel. Since the 21/03/24, there has been no update on their tracking site about my parcel. I have phoned their line and cannot get hold of them. I am so devastated, my child is so traumatised. Everything 5 ltd said they would refund me, it is not about the refund but the purpose of why the items was purchased and what it was needed for.. I am now taking actions to sue for the emotional trauma this has caused me and my child. Both DPD and everything 5 ltd will need to meet me in court... I have been a customer with everything ltd for over 5 years but this is it for me.... We are so traumatised by this experience and they are just unwilling to help.”

Helpful Report

Posted 9 months ago

“Terrible service from DPD! I will avoid using them from now on. Their driver must've been in so much of a hurry he didn't allow me enough time to answer the door! I desperately tried to get DPD to drop the parcel off somewhere else or for me to catch with the driver but they flatly refused. Their excuse was that their driver has a tight schedule, you're telling me!”

Helpful Report

Posted 9 months ago

DPD is rated 1.2 based on 5,065 reviews