DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,102 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me a collection number with a photo of someone else's parcel (when parcel was never even collected). Eventually had to arrange a new waybill and new collection after numerous requests (which they again didnt collect). Disaster from start to finish. Spent over 20 hrs with dozens of queries telephonically, through online help and on email (repeating same story over and over again without ever being resolved). Like a loop nightmare on repeat. Eventually gave up dealing with their utterly incompetent staff and got DHL to collect and ship parcel (due to DPD being so useless). Thanks DHL for your great service. Would give DPD 0/10 if this option was avail. Dont waste your time with this company - rather use a reputable company like DHL and save yourself a great deal of stess and frustation. Worst service i have ever received in my entire life. Wish i had used DHL in the 1st place and saved myself a lot of stress.”

Helpful Report

Posted 1 year ago

“Incompetent delivery driver whom has been at my address on more than one occasion still can't deliver to my address correctly which has resulted in my delivery for the 3rd time of not being delivered to the correct building but yet I get a notification to saying that they missed me but the driver made no attempt to push my number on the intercom system bloody idiot .”

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Posted 1 year ago

“Terrible. I ordered Lacoste online. It was not delivered instead the delivery person put a card through the front door. They did not knock. When I scanned the barcode, the advice was to walk or cycle (to save the environment) to a pick-up centre in another town, 80 mins walk away whereas there is one 10 mins away from my house. I do not have bicycle. I called Lacoste since DPD don’t have an actual customer service. Lacoste staff promised to contact DPD and get back to me. He emailed with the reason and advised my delivery was marked as “a can't wait service”. Can’t wait for a person like me to come to the door. There were 5 of us in the house and no one was sleeping yet no one heard a knock.”

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Posted 1 year ago

“Dpd advertised that a printer is not required. This is true, but Dpd assistance could not tell me how to get the required "drop off paff" which is different from a label. After 3 hours online and driving to 3 different drop off points, I paid extra to use Parcelforce.”

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Posted 1 year ago

“Rubbish Comany, said i was not in , checked my cameras after the message and the driver did not stop or attempt delivery. Looked at the web site and the photo was outside a differant house with a different name, just the same postcode. Rubbish Company avoid”

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Posted 1 year ago

“Cant even add a minus star to this buch off idiots.cant or wont even put a small package through that great invention the letter box.ended up being sent back to suplier,the worst company ever.sooner royal mail takes the reins again the better.do yourself a favour,keep well away from these clowns.”

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Posted 1 year ago

“the most unreliable service so far...will never recommend dpd to anyone .they cause problem but dont take responsibilities a contact staff telling me to contact a supplier of a perishable goods???”

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Posted 1 year ago

“Parcel got pinched sick of excuse its gone missing informed police of theft”

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Posted 1 year ago

“Today the courier should pick up my package (I'm doing a return). I'm at home all day, someone knocked on the door (at a different time than the DPD courier was supposed to arrive), I put the baby down and went downstairs, when I opened the door I only saw a white van driving away!! Seriously, couriers knock on the door and leave right away??? What incompetence!!!”

Helpful Report

Posted 1 year ago

“Given delivery time of 12.57 to1.57 3.30 said parcel had been delivered to Lane.My surname is Wild.I had stayed in all afternoon and nobody called Lane here. Despicable, avoid like the plague. AMAZON DELIVERED ON TIME. What are customer services doing. Cannot recommend.”

Helpful Report

Posted 1 year ago

“I have since discovered my parcel was delivered by ANGILO to the wrong address and was not advised of this.The delivery information is false and I did NOT receive the item as reported by the driver.I would suggest never to use this service. Roger R.”

Helpful Report

Posted 1 year ago

“I should have read the reviews before using this people.DPD has ruined my Christmas.All goods bought from Nigeria worth £500 gone down the drain just like that.They are still investigating it and my friends said once it gets to that ,forget it.Why are they still existing as a company?This is ridiculous.”

Helpful Report

Posted 1 year ago

“i got a message on the app saying im next so i was waiting for the driver only to get another message saying sorry we missed you the driver took a photo off my front door from way out in the van to say he had been to my house but i have a doorbell camera and there was no one near my door and no card to prove hewas at the door dpd driver didn't even try my house and it's not the first time either.”

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Posted 1 year ago

“Couldn't be anymore unhelpful if they tried.”

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Posted 1 year ago

“I waited in for my delivery yesterday, allegedly 17.38 and 18.38 on 21 December. It didn't arrive and on the tracking there was a note to say that Laurentiu was running late but would deliver my parcel yesterday evening. INeedless to say it did not arrive. This is not the first time that DPD has failed to deliver to me, especially when my slot is after 3pm. I am expecting my delivery between 4-5pm. I hope it does.”

Helpful Report

Posted 1 year ago

“When i read other people complains I would repeat the same as I experienced several times the same thing. Service is disaster, customer support even more. Never use DPD, there are other companies which are far and by far more reliable than DPD which if I had power I would close that company imediatelly”

Helpful Report

Posted 1 year ago

“I can reiterate what Nick Pain has said below . The same happened to me. Tells you it’s a few stops away ..doesn’t come and then says attempt made ..not home ..complete rubbish. They even had the cheek to say neighbour refused ! Customer services talk to you then when you get to registering a complaint they say they can’t hear you ..phone must be faulty and cut you off! This company should be closed ..they are a disgrace”

Helpful Report

Posted 1 year ago

“Ordered three times with DPD next day delivery and they have NEVER arrived the next day. Twice they have claimed, they 'missed me' when I was in the house. They did not even show up at my address and just claimed they missed me because they did not have time to deliver the parcel. The other time, they just said cancelled it for no reason other that they just could. What a disgusting company this is. How it is even allowed to operate is beyond my comprehension.”

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Posted 1 year ago

“They own "The worst delivery" award. They never attempt to do the address delivery. They just tell you you were not home and deliver it to the pickup point on the order side of the city .... When you call "customer service", they tell you it's your fault, and they can't do anything about it. They can't cancel, return, or change the delivery address even if they haven't dispatched it yet.”

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Posted 1 year ago

“DPD didn't set up a tracking number. The delivery address can't take anything without the number. I can't get my order. That didn't stop them sending me a shot of the driver pretending to hand over the parcel.”

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Posted 1 year ago

DPD is rated 1.2 based on 5,102 reviews