DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service, been trying to get hold of my parcel all week. Driver arrives, takes photo of block of flats from across the street and write 'delivery attempted'. I've taken time off work waiting for this to arrive losing out on time and money.”

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Posted 1 year ago

“DPD - Daily Problematic Delivery Deze firma kan nu eenmaal geen enkele keer een pakket heelhuids of tijdig leveren. Verschillende keren krijg je melding dat ze niet konden leveren wegens "niemand thuis" terwijl je bij wijzen van spreken voor de raam zit te wachten! Bestel je een waterpomp voor in de tuin die dus breekbaar is en best zwaar... word deze over de tuinpoort heen gegooid op de oprit. Oprit stuk, pomp stuk... top bedrijf! Ik krijg al een koude rilling als er een webshop vermeldt dat ze met DPD leveren...”

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Posted 1 year ago

“rubbish, I always get a message unable to deliver a few menaces before the delivery time, with a Sorry we missed you, liars! I was at home waiting and wasting my time once again, what load of rubbish.”

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Posted 1 year ago

“A screenshot at 6:30pm of Delivery attempted at 7:14 pm notice on Amazon”

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Posted 1 year ago

“Driver went to the wrong block of flats, all the blocks of flats have their names on which was included in the address. Having to wait until tomorrow to pick up my package from a drop off point as I don't trust the utterly useless drivers”

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Posted 1 year ago

“Driver refused to leave my parcel despite me being in and speaking on my Ring. Parcel contains medicines. When I got to the door, Driver simply got into his van and drove off. This is theft. Reg number YE20FMY”

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Posted 1 year ago

“Useless. Constantly lie about delivery being attempted. Yesterday however ie 11th July, I received an email FIVE mins before the expected delivery stating: "Your driver won't be able to come back today as they cover a wide area on a tight schedule, but we'll be back with your parcel TOMORROW". My response is that if it's logistically not possible to deliver, don't make false promises & then send an email at the 11th hour to say a delivery won't be made when I have WAITED for my package. I also tried contacting their Customer Service using various methods ie calling them (initially 17th in queue, then they disconnected the call as they'd closed) & via WhatsApp, as chat is bot-operated, was unable to make any headway.”

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Posted 1 year ago

“Driver claims to have attempted to deliver the parcel, but didn't hear a single knock. Disgraceful company.”

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Posted 1 year ago

“I don't remember I have ever received a delivery from dpd, it either goes back or I have to pick up from a point, completely useless courier company and useless dumb drivers....”

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Posted 1 year ago

“They said they tried to deliver on 2 separate days with photos taken outside my building saying they could not deliver they never rung my buzzer and were to lazy to press trades now I have to wait and see if they deliver my parcel again”

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Posted 1 year ago

“Told lies about delivery”

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Posted 1 year ago

“These people are dishonest and full of lies. Their drivers skip some deliveries and tell lies on the DPD website. The driver was supposed to deliver my parcel today. He was 4 stops away then suddenly i received this message saying "Sorry, we missed you. Your driver JAGJIT won't be back today but we'll be back Mon 10 July with your parcel" ! Very funny. He did not even bother to call me ! The driver did not come close to my house. He took a photo of a different address while he was driving at somewhere else just to say no one was in when I was outside waiting for it. They make fool of us. We have CCTV. See att. photos. This is becoming quite common by DPD drivers. He took it for grant because i did not mention a safe place or neighbour to leave my parcel. I DO NOT RECOMMEND DPD. IF YOU ARE A COMPANY DO NOT USE THESE DISHONEST PEOPLE AS YOUR COURIER. THEY WILL DAMAGE YOUR RATINGS !”

Helpful Report

Posted 1 year ago

“I was gone waiting, Keyshia sat in the window with a coffee ready for the fpd driver Tyler, and the driver didn't even attempt delivery and just took the parcel to millets, a shop in a town a few miles away from me. Dpd roche depot in Cornwall. Disgusting service. Don't have Sunday deliveries if your drivers are too lazy to even attempt delivery. I've previously refused permission for my parcels to be dropped off else where as this has happened before, yet it still happens.”

Helpful Report

Posted 1 year ago

“Yesterday I was waiting for a parcel and I was at home while received the message they missed me while the driver never showed up , the next day I left a note for safe place and also I waited outside just to make sure I’ll get my delivery, while I was waiting outside received the message that day missed me again… driver never showed up second day in a row and left a picture on dpd app of some random house that’s not even on my street , absolute time wasting company, I’ll do my best to avoid this company and I’ll give them 1 star everywhere I can so maybe dpd finally will do something about it as the customer service are useless, drivers 100% doing that on purpose to earn more money for delivering same parcel 2 or 3 times or just to go home earlier, I read dpd complaints and basically all the people complaining about is exact the same thing …. And of course that’s like third time it happened …”

Helpful Report

Posted 1 year ago

“The horrendous delivery company in the Exeter Area! Paid for the weekend delivery of new mobile phone, because I work (or am driving to and from) between 07:30 and 17:45 weekdays. It all started around three weeks ago. They cancelled the delivery 'Due to technical issues' on the Sunday, just after 11:00. I missed a Saturday gathering of the family for no good reason. I even avoided mowing the lawn, we've all seen the ad where the blokes in the bath and the dlivery company came. So working the odds, I organised that the mobile company arranged delivery on Saturday. Surely it would not happen again! Oh, yes it did! This time it was 'unforeseen circumstances'. I was fuming, as I had 'blown' my Saturday and a dinner date with a family member. I called the mobile company, who have a policy of 'no pick up from the depot' and they applied pressure. The Exeter office of DPD called - 01392 891871 - 'They were going to get the driver to deliver yesterday (08/07/23). No delivery!”

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Posted 1 year ago

“Said they tried to deliver twice but I have three cameras saying they didn’t even drive past the house yet alone come to the door And now they want me to pay extra to re-deliver the same package they didn’t deliver”

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Posted 1 year ago

“Such a worse customer service . Don’t trust - delivery drivers are number 1 liers .”

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Posted 1 year ago

“Driver doesn't go to the right door, doesn't call the phone or intercom. I am taking time off work so I can be in and the driver just comes to the street where the delivery address is, takes a photo and leaves. WORST DELIVERY SERVICE EVER!”

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Posted 1 year ago

“Dpd delivery service are absolutely rubbish. The delivery drivers are very lazy putting sorry we missed you you have been waiting all day for your packages and you receive this message sorry we missed you. Angry this isn't the first time this these lot have done this rubbish to me. Absolutely rubbish I don't know why they bother delivering packages absolutely useless.”

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Posted 1 year ago

“Another failed DPD delivery, but spoke to driver! Ordered from Amazon, so should be less of a delivery problem? Nope, they gave it to DPD. Get my time slot. Set up observation post and wait. White van arrives. Out pops a driver in red shirt. I wait for buzzer. Driver delivering to another flat so time for me to leave flat and walk to van. Eventually he comes back. I ask where my parcel is. He says, are you number such and such. I say yes. He says the other driver has it! I return to my flat, and soon the delivery slot expires, but I did receive a failed delivery notification, so that's all right then.”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews