DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,158 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

356

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find this company & it's couriers excellent service providers of goods in transit. Always on time for me, they keep me posted when my goods will arrive. Drivers pleasant & courteous, their vehicles very clean & tidy. Great standards.”

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Posted 7 months ago

“Parcel to be delivered to our first floor flat arrived on time although the last DPD driver got my wife to come and collect says not allowed in building this time right to the door they use other drivers names saying they deliver the parcels rather confusing.”

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Posted 9 months ago

“I have not recieved my parcel, they delivered it to someone else,at the wrong address on 23 may 2024”

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Posted 9 months ago

“Drive even got out of his van he took a picture and gone I regret I didn't make a video clip. I was home by the way”

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Posted 10 months ago

“A big hand of applause to your company and especially your driver's. Thank you to the two of you who did my delivery in the Randvaal area. You were given a address, which was the most difficult farm address to find, but the two of you pulled it off, and it wasn't even a effect, you contacted me and with in no time you were on my doorstep. I'll use DPD anytime. Regards Gayle”

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Posted 1 year ago

“DPD kept me informed of my delivery, they gave me a time and sure enough my parcel came on time, the driver was very polite and friendly, cannot fault the service I got today.”

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Posted 1 year ago

“Jayden a pleasant young man offered to help with my heavy box ...his customer service is outstanding”

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Posted 1 year ago

“Fast reliable service one of the best couriers around never had a problem”

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Posted 1 year ago

“Excellent service always ..Kevin is the Driver who delivers my parcels and must say always delivered within the time frame top class 👍”

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Posted 1 year ago

“Excellent service polite driver 10 out of 10 wonderful 😊😊”

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Posted 1 year ago

“Both my orders at Matras.direct.nl webshop were delivered rapidly free of charge, in a great condition by a kind, polite courier on December 8 and December 9, 2023. Ordered coolgel top mattresses Blue Magic in sizes 120x200 and 90x200 and 2 molton waterproof fitted sheets for protection of the new mattresses. Delivery status could be checked via track & trace given by seller Matras Direct.”

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Posted 1 year ago

“I receive a parcel from DPD I missed the doorbell twice as I didn’t hear it and the kind DPD driver came back again half an hour later to triple check I wasn’t in - he saved me having to drive to the local shop the next day. Thank you! I cannot find his name unfortunately!”

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Posted 1 year ago

“DPD are just the best company you’ll ever find. They never lie about the fact they’ve attempted delivery, they never take a blank screenshot to evidence you weren’t in your little black hole. They never take a random picture of a house 5 miles from where you live. You can always get through to customer services where you are dealt with by polite staff. The staff never lie either. I LIE TOO. What a load of s##t they are”

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Posted 1 year ago

“The delivery driver was really sweet and understanding, she really made me feel at ease (Emma)”

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Posted 1 year ago

“Excellent service. Regular updates & parcel tracking. Drivers in our area (Sunderland) are simply the best definitely 5* service”

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Posted 1 year ago

“normaly delivery companys go wrong,but today its got there and been delivered on time and in great condition ,,well done ty,,great service ,,keep it up...”

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Posted 2 years ago

“Absolutely brilliant service, I dropped a parcel off late on Sunday afternoon in Cornwall it arrived the next morning in Birmingham. I don't know how they managed it with 5 days to Christmas. Perfect!”

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Posted 2 years ago

“Delivered on the day they agreed, between the times stated. Parcel in perfect condition.”

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Posted 2 years ago

“I received a text/ email 8/12/22 stating that my parcel would be delivered on 8/12/22. I waited in all day and then got an email stating that the driver could not locate my house. I went on line and chose for it to be delivered to a local store/ pick up point. A further email told me it would be delivered to the pick up point on 09/12/22 but there was no trace it. A further email stated that it would be delivered on 10/12/22, but no sign of it. A further email that it would be delivered on 11/12/22 but again no sign of it. Now the tracking just says it is at a depot miles away in Stoke. This company is inept and this is not the first bad experience. You cannot get hold of anybody to speak to and the on line chat service is an automated machine. Useless. How come so many other couriers can pull off a decent service but not these jokers? Date of experience: 11 December”

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Posted 2 years ago

“The best I have found regarding collection /delivery always keep you updated and proof of delivery! A first rate company all round! Keep it up DPD your awesome!!”

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Posted 2 years ago

DPD is rated 1.2 based on 5,158 reviews