Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

“£800 mattress sagging both sides after less than 2 years use. Our previous cheap mattress from local indepedent shop in better shape after 10 years plus.”

Helpful Report

Posted 4 years ago

“My sons bed was supposed to be delivered on March 24th. Did not arrive. Contacted them and was told it would not come until April 16th. Now sleeping on the floor. He is also designated a key worker by his firm. He could have gone to Mattressman who are still delivering.. No guarantee this will come on 16th April and he is very worried. Total cowboys.”

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Posted 5 years ago

“Absolute cowboys Sold defective mattress and covered it up Will need to take legal action now”

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Posted 5 years ago

“I had a bad experience and won't buy from this company again. Bought a wardrobe in 2018 and the door kept closing on me as it wasn't installed correctly. I found this company very unresponsive and lacked the willingness to rectify the problem. They didn't respond for months and then it took months to get someone out. I had to take time of work because they can only do working hours when someone does eventually come out. We had to recently get a new wardrobe. Over 1000 down the drain. I tried every level of their customer service and even tried resolver but they just ignored me. Still to this day I can't believe what a let down this company is.”

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Posted 5 years ago

“Brought a bed for £1000 pounds that lost its shape after 6 months. Had a technician come out who said when he was at my house. Yes I can see it is sagging but the recommended amount of sagging is up to 3.5 cm which no bed is ever that bad so you will not get anywhere. Read his report a couple of days later and it stated that the bed was fine. Nothing wrong with it and within the manufacturers guidelines. Absolute joke. Took out bed cover as well which was advised by the store as it would cover any abnormalities. Just take your money and ignore you when things go wrong. Reported to the furniture ombudsman awaiting outcome.”

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Posted 5 years ago

“Just seen the review posted by Zoe Baker. We too have mould in our mattress and from the sounds of it we had the same arrogant technician who said it is normal for mattresses to go mouldy. When I said we have never had mould with any other mattress, just this one we had from Dreams so are Dreams selling mouldy mattresses!! This seems like the biggest scam conning people out of money.”

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Posted 5 years ago

“AVOID LIKE THE PLAGUE. Nightmare experience will never use this company again!! Spent close to £2000 on Dreams gimmick 'Sleepmatch' Hyde and Sleep range only to be left with continual issues with both the bed base and mattresses. Oh boy do they have a very good friendly sales team, all so helpful and understanding, only to find that we had to have the bed base replaced due to a "common problem" ! (Why are they still selling the same base if there is a known fault?!) To cut a very long story short, the mattress has failed only after very short use and is welling and has a horrible mound in the middle. BOTH our backs are in agony and we are not getting much sleep at all whatsoever. Their response was to send clearly one of their own engineers round (biast?!) With his cocky attitude to tell us apparently a mound in the middle is perfectly normal and in his opinion there is nothing wrong with our mattress and we would have to get an independent engineer to assess if we are not happy. Ridiculous and unfair. Dreams are very interested in taking your hard earned money but NOT interested afterwards. DO NOT fall for their smooth sales patter! They do not care about anything else but taking your money. We will now have to throw out a £800 mattress and start all over again with another more trustworthy company and no doubt the bed base wont be far behind. MONEY DOWN THE DRAIN. Absolutely let down and disappointed doesn't come close to how we have been made to feel.”

Helpful Report

Posted 5 years ago

“AVOID LIKE THE PLAGUE. Nightmare experience will never use this company again!! Spent close to £2000 on Dreams gimmick 'Sleepmatch' Hyde and Sleep range only to be left with continual issues with both the bed base and mattresses. Oh boy do they have a very good friendly sales team, all so helpful and understanding, only to find that we had to have the bed base replaced due to a "common problem" ! (Why are they still selling the same base if there is a known fault?!) To cut a very long story short, the mattress has failed only after very short use and is welling and has a horrible mound in the middle. BOTH our backs are in agony and we are not getting much sleep at all whatsoever. Their response was to send clearly one of their own engineers round (biast?!) With his cocky attitude to tell us apparently a mound in the middle is perfectly normal and in his opinion there is nothing wrong with our mattress and we would have to get an independent engineer to assess if we are not happy. Ridiculous and unfair. Dreams are very interested in taking your hard earned money but NOT interested afterwards. DO NOT fall for their smooth sales patter! They do not care about anything else but taking your money. We will now have to throw out a £800 mattress and start all over again with another more trustworthy company and no doubt the bed base wont be far behind. MONEY DOWN THE DRAIN. Absolutely let down and disappointed doesn't come close to how we have been made to feel.”

Helpful Report

Posted 5 years ago

“Our dreams mattress has a ridge in the middle , I feel like I’m falling out of bed, they sent an independent tester who said the mattress was not faulty, he didn’t seem to test it out properly, just had a piece of string with a weight on the end and said it was normal to have a mound in the middle?! The independent tester that works for Dreams...mmm Unsure about this. Any idiot can see there is something wrong you don’t need any training for that . Dreams are not interested and we will be disposing of this two month old mattress (£850 ) down the drain. Not so much Dreams more NIGHTMARE.”

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Posted 5 years ago

“We bought double bed 2year ago we had 5year warranty engineer didn't fixed properly I called dreams and insurance company even visit local dreams and explain issue but they refuse to fix it,we fixed the issue with carpenter in free it was just a 2min job,I don't know why they give insurance cover if they can't help out they are making money with these type of tricks,I will never recommend anyone I made a big mistake and learned a lesson”

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Posted 5 years ago

“We have been a returning customer to Dreams for many years both personally and with my development company but this last time has been beyond a joke, 2 beds and 2 mattresses which were I believe nearer the top end of the price range paid in full at day 1 too. Delivery booked for the 28th December - I in turn had sold 1 of my beds which was due to be collected on the 29th which was all perfect as the main bed was for a new loft conversion for my wife and our baby due on the 2nd January. I then get an email on 24th Dec informing me that that because 1 mattress is late they have cancelled the whole delivery for some stupid reason. Then the chain of events just get worse the customer service team are unbelievably bad I have spoke to them numerous times. I have now gone back to the store who as ever are brilliant and are also dumbfounded how this issue is ongoing and are equally distressed how bad the customer support team have been. I must point out that the luton store staff and in particularly Jackie have been superb both in the past and ongoing. The shambles has left me contemplating whether to even cancel the whole order and take my business elsewhere on this occasion and certainly in the future”

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Posted 5 years ago

“I bought a bed and explicitly said I didn’t want it to come with wheels, when I saw it instore he did that’s only to move around on display and yours won’t have wheels on. It arrived with wheels and now they’re saying the bed doesn’t come without wheels - who wants a bed with f*cking wheels on!? I am absolutely livid and the woman in store said now I’ve spoke to customer services there’s nothing she can do.”

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Posted 5 years ago

“I brought a bed a couple of years ago and a spring came up on the bottom of the mattress. Dreams sent an engineer over to check the matress and to my surprise the engineer blamed me for the state of the bed! Not only that they commented on other areas in my house in their report completely unrelated to the bed! I'd informed them that I'd followed care instructions and yet still have this issue and they said it was my fault therefore they would not honour my extended warranty I'd paid for and not fix the bed! Sounds to me like they take money for beds and warrants yet they dont honour them. Appalled by their poor customer services and refusal to honour a genuine complaint!”

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Posted 5 years ago

“Bought a memory foam mattress and was told it met my needs I'm disabled and have arthritis in back, neck, the saleswoman assured me it was the mattress for me, how wrong was she to put a sale before a customer's needs. Don't tell me about their process to put it right because that to is a con.”

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Posted 5 years ago

“We’ve ordered a bed and a mattress from Dreams few weeks ago (Cost us £3100), and arrived only a less than week ago. But we are not happy with the bed as it is too high and not convenient to get in as I’m a short person. We tried a similar mattress on a different bed In the shop but didn’t realise this bed frame was too high. We bought it without thinking too much because the shop assistant so keen to sell the beds for us gave us the confidence that if we are not happy with any of the products we will be able to return it within a time limit. But now the shop and the customer service are refusing for us to return or exchange it, according to their returns policy. Surely this is breaking the consumer rights law.”

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Posted 5 years ago

“Delivery not on time. Would shop elsewhere next time.”

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Posted 5 years ago

“The service was fine it was the after sales when I changed my mind two hours later and asked for a refund that made me want to write a review. I purchased a mattress via card and a pillow with cash. I was asked why I changed my mind and explained the online reviews, that the mattress will sink put me off. I was told I could have 10% off but I didn’t accept. I was also told that I also couldn’t have a cash refund for the pillow and it would have to go back on my card. I asked so they never give cash refunds and was told no, when I said I didn’t want to be chasing a refund I was told have I ever heard of a phone which I found rude. The money was then taken out of a staff members pocket even though I had been told it was now in the safe which they didn’t have access too. I just found this to be rude. I eventually got my card refund as well but just didn’t like the way I was treated for changing my mind and took my custom elsewhere”

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Posted 5 years ago

“I purchased a bed base with drawers and paid for the Extra 10 year warranty. The drawers are very bad quality since I received them had trouble to open and close them. One of the castors also broke but after a very poor inspection its supposedly not faulty but its my fault that they are bas quality as I filled the drawers with my fitted sheets. The company also took one month to tell me this after inspecting the bed. Terrible service”

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Posted 5 years ago

“Further to my review 2 day's ago. I've now managed to up-load some photos of the nightmare bed”

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Posted 5 years ago

“My Dreams experience turned into a nightmare. After an initial two period I had cause to complain about the faux leather covering which started peeling off like a bad sunburn. Having gone through the correct chanels re complaints procedure, they offered me 50.00 which I took. A couple more years on, the bed has now shed multiple areas of alopecia which not only looks disgusting, but we wake with faux leather peelings over our head and face. The time has come to rid ourselves of this nightmare. I intend to return the bed to a Dreams showroom, in order to alert potential customers to the poor quality of their beds. I will also be posting photos on this site as well as other social media search engines. Really surprised they're still in business”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Dreams Reviews