Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 367 Reviews

16 %

of reviewers recommend Dreams

Company Reviews

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Metrics

1.7

Based on 367 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote an honest review about a mattress I bought from them and because I only gave it 3 stars they refused to publish my review so I'm publishing it here instead. The mattress I bought was ok but within 2 weeks I can already feel the springs starting to come through. I paid the sale price thankfully as would of definitely returned it if paying the full asking price.”

Helpful Report

Posted 5 years ago

“I bought my bed in June of 2015 so not quite four years just yet however over the last 6 months or so I've been experiencing really bad back pain every morning so bad that that I can barely get up from my bed or it takes me ages to hoist myself up - baring in mind I sleep on my side and not my back. I thought Dreams bed had an 8 year guarantee so I'm so perplexed as to why it's causing me this much pain barely four years after buying it. I don't have any medical conditionon neither do I work in a labour intensive job. I now have no other choice but to buy another mattress but I won't be purchasing from Dreams. Not again, ever.”

Helpful Report

Posted 5 years ago

“Dreams sent me a text message the day of delivery with a drivers name a contact details. So I text the driver some additional information they need it to find my address. The person replied with an abusive message saying he's not the driver and why am i texting him... I contacted dreams to inform them. No apology or correct process provided. Seems like they expect customers to do all the leg work on logistical issues.”

Helpful Report

Posted 6 years ago

“Had a mattress delivered costing £745 its way to hard harder than the one in the showroom. They agreed to swap it for another mattress of our choice £200 cheeper but we lost the difference. It didnt turn up on the day specified. So loads of phone calls later it was to be swapped two days later. When they turned up they wouldnt swap it because there was a mark on it where it had rubbed the wall as i had to shift it back upstairs after getting it down for them two days earlier. Now we have a mattress that we cant sleep on cause its like a slab of concrete and we cant get the second mattress because ours has a mark on it which incidently ive hoovered off. I have sent pictures and an email to them of the flawless too hard mattress and await a response. Should of gone to bensons.”

Helpful Report

Posted 6 years ago

“Bed delivery delayed 3 weeks (I had to wait 7 weeks in total!) because the shop staff and ordering department didn’t even order my mattress!! Customer service solution was to just go and select another mattress!! When delivery arrived, the wrong mattress was actually brought so I had to wait for the driver to go back to depot to collect mine. Will never go back or recommend.”

Helpful Report

Posted 6 years ago

“we went to one of Belfast shop, placed the order and had to wait for a simple bed base 3 weeks. Finally, we got goods news, but we had to wait for another week for the bed to delivered (they do not do next day delivery any more?). Agreed Wednesday was so long - I stayed at home until 7 pm waiting for a driver (he doesn't know what time he will be at your address). never ever back.”

Helpful Report

Posted 6 years ago

Dreams is rated 1.7 based on 367 reviews