“SCAMM!!! Fraud!!! Honestly I wouldnt even give 1 start to this company. Their office is shut, they dont respond to emails, they dont respond to phones. I have waited on the phone for 3 hours and there was no respond. They have not sent my e-ticket number despite they received the money. They lie to you!! Only responded to 1 email telling me they will send my e-ticket but they never did. I called the airline company they said the reservation has been cancelled because there was no payment made. I have made the payment and received a confirmation as well. These people lie… This company needs to shut down for the safety of the public. Dont buy anything off these people”
“Avoid this company like the plague. They are the most dishonest, misleading and robbing company I have ever come across. They are absolute crooks. Whatever yo do, don’t book with these criminals.”
“WORST SERVICE EVER
MY FLIGHT WAS CANCELLED 2.5 AGO STILL WAITING FOR MY REFUND I SEND THEN HUNDREDS IF EMAILS AND PHONE CALL CUSTOMER SERVICE WORST.
PLEASE DONT BOOK TICKETS WITH THEM”
“Call Center is not that great but went to office and service was wonderful. The lady there helped everyone with smiling face and kind words. She made sure all of them waiting there get good service. Company can improve its call Center and email service”
“I have booked the flight tickets for Monday 11/07/22 about 3 months ago till now 9/7/22 They have not sent my E -tickets .
I have paid for Hotels,Taxi Airport Carpark and so many gifts for my family.”
“Avoid this Travel Agents. Booked 4 tickets to Australia over 2 months ago and still awaiting e-tickets. They are very unhelpful and keep changing the dates of when I will receive my e-tickets. Please read the reviews on Trust Pilot and other review sites. Many customers complaining of the same thing. Some not getting their e-tickets at all and trying to get a refund seems to be impossible.”
“Got scammed and laughed at by this company. Booked to travel to japan march 2022. Borders remained closed past travel I was told there would be no excess fees should I need to refund or reschedule.
When contacting them about this they refused to refund without charging me and were trying to charge me 1500 per person extra to re adjust the booking. I recieved no tickets from this company. Their Atol protection is fake and they aren't even verified with them anymore.
I'm one of many victims of this company. I put 2182 into my tickets paid upfront and its been 7 months since I requested a refund.
DONT BOPK WITH THIS COMPANY AT ALL COSTS.”
“I tried to contact many different way, email, whatsapp and phone. No reply no answer. Sometime phone line just cut off, sometimes I was on the que no.31. Ridiculous! Finally got someone but phone signal wasn't clear I didn't understand so I asked to him send email to me but nothing yet. I booked my flight ticket more than month ago, my flight early September. My payment done but I don't have flight ticket and I couldn't check my booking status on airline website. Never never go with this company.”
“Do not use!! It's a scam!! I booked my flights in Feb 2022, I email them as not had any correspondence apart from a receipt. I email them over 5 time about my booking and they all said different things and I email them again on my 6 time and I get an email back saying my flight has been cancelled!! I don't believe they even booked me my flights, I have asked for a refund and they haven't replied!
I have contacted my credit card hoping to get my money back 😩 so angry. Do not use !!!!”
“DO NOT USE DREAM WORLD TRAVEL
Avoid at all costs. Flights cancelled due to Covid back in June 2020 and Refund requested. I received an email to say that they had been in touch with the airline regarding the cancellation request but after contacting the airline they confirmed that DWT had not contacted them and that my ticket was still Open. They continue to blame their supplier and then leave their customers in the dark.
Take note of the 1 star reviews on Google and other review sites.”
“Sumera we are happy to get the refund of our cancelled flights Your company is doing great job as my cousions are still waiting for their refunds booked directly with the airline .We are thankful that Dteam world travel returned our money on time so we can book other flights again from your company.”
“I could have given 10 stars after meeting Sumera in the Ealing office .
Quite understandable that phone lines are very very busy as this busy situation we are facing while calling the airline also and we have the understanding that airlines cancel flights and Dteam world travel is busy fixing the problems customers are facing after the flight cancellations by the airlines but I will ask customers to have patience as well and I would also suggest team wining for Dteam world travel to try to explain people with all the situation as we just need communication and we do not want to be ignored Repky to our email could be quite helpful otherwise we have no other option than to take time off and visit your office which is thankfully open and Sumera representing Dteam world is amazingly smart and energetic to speak to . I can say it’s like as everything fixed and our problems are resolved there and then on the spot
We can sleep in peace now as we trust our money is in safe hands with authentic company as there is lot of scam online but visiting their office proves that they are the best in business .”
“Really bad service been waiting for past 6 months for my tickets and I’m due to fly out in mid July no answering calls or emails. The airline is saying my tickets aren’t booked not sure what I do now when the ticket prices have tripled..”
“Shocking company. DO MOT DO BUSINESS WITH THEM. Like many others I am still waiting for my refund from a cancellation due to Covid in early November 2021, 33 weeks waiting. I've emailed consistently, you cannot get through by phone. How they get away with this is unbelievable. Customer service is none existent, just scripted emails thanking you for your patience and cooperation! Its an absolute joke.”
“Still waiting at 8 months for cancelled flight to Manila in October and DW are uncontactable by contact us and phone. Disgusting. They are sitting on an interest payment on their account.”
“Please please please do NOT USE this site to book flight tickets! They promise an eTicket within 24 hours. They do not reply to email queries. When phoning you will be in a queue at a cost to you. Thankfully I paid by Credit Card so therefore I shall be invoking a Claim 75 against this company in order to get my money back. This company should be taken to court and banned by Trading Standards.”
