“They shipped the product to the wrong country.
I informed them, and sent multiple emails with enquiries. My emails were not read, because the contents of them were never addressed. Instead, strange generic, off-topic emails were sent.
Eventually I spoke to someone on the chat page, they informed me I'd get a refund. Which I didn't want, I'd been waiting for a winter jacket for 3 weeks now.
Then they suggested I buy the jacket again, which I couldn't as I didn't have the cash as I already spent it on the original one.
I then asked if they could secure it at the original price, as it was on discount when I brought it. They refused.
Essentially, they sent it to the wrong country, didn't communicate with me, forced a refund upon me, wanted me to then buy it again before being refunded at a significantly higher price.
Avoid this company, good deals are not worth this level of customer care.”
“This is my first time to order from Dressinn and most probably the last. I ordered a pair of Hugo sneakers on 22 Sept 2023 and it was supposed to be delivered between 4 to 9 October 2023. On 4 October I checked the status of the shoes and I found out that it is still not dispatched from the warehouse. I contacted Dressinn to enquire, they told me that the shoes is out of stock and they are waiting for a supplier to provide them. And since then they have been asking me either to wait more (without telling for how long) or to cancel the order. I asked them to check with the supplier and get back to me with estimated time, so I can decide whether to wait more or not but they do not want to do that. Very bad service and very bad customer service. What is worse than all of this is that as I am writing this review on 10 October (1 week after I have raised this issue with them) the shoes are still appearing on the website as available and anyone can order them again. It is either a scam or complete carelessness.”
“Saw a expensive G-Star Jacket I want to purchase, but before go ahead I found Dressinn, only half the price.
So I ordered it on 27th August, shipping to Melbourne, Australia.
Original ETA 6th of September. Price is pretty much 60% off.
Eventually arrived on 20th of September, Clothes is in good condition, it was shipped from Spain to Netherland, before embark to Sydney then delivered to Melbourne.
I have contacted their customer service multiple times, but response is generic.
Overall this is a legit site selling genuine goods.
But waiting time (if you are from Australia) can be very long.
Don't expect much response from their customer service.
I would recommend if you are looking for certain piece that is not very seasonal.”
“I’m giving it a 4 star review just because it did not arrive at the estimated delivery. I purchased my item at the 19th of August and arrived at the 2nd of September, while it was estimated to come at the 26th of August from Netherlands to Greece. All in all my experiences after reading all of the bad reviews from this site, gave me second thoughts not knowing whether its going to arrive or not. But hey! It came and thats what all matters in the end, no scratches or damage to my parcel. This gave me a lesson to no matter how cheaper the products are in a site compared to the official sites, ALWAYS CHECK THE REVIEWS FROM OTHER CUSTOMERS. Well I hope my experience helped some people who are experiencing the same situation and hopefully by the end your parcels will be received!”
“Dressinn is Kaak,orders two items separate but I only get the status update for the second order, it’s been more than a month now not getting my orders.”
“Delivery failure, no support.
I ordered an item in April and have not received it after 3 months. When I inquire, I am only told to "wait". I cannot even get a refund.I think I donated $120 to them.”
“took nearly three weeks to arrive and then costs £12 to return an item. I had no idea this company was not in the UK until after ordering-the should be made to start this before ordering and their return costs”
“Excellent service. Got my trainers before delivery date . Was kept updated all the way. Trainers are excellent. So many negative reviews and I didn't read until after I had ordered but had no need to worry.”
“I feel deceived. I thought this shipped from local, United States because the carrier is USPS. But this ship from Netherland. I wear size L, but the size L I received is way too Large. I have to pay my own shipping fees to return, $33. If I remember right, I requested exchange but did not receive any response, just asked me to pay about $33 dollar shipping fee to return. Men, why would I buy from this merchant, it took longer time to receive and pay so much to return. DECEPTION AND DISHONEST”
“I've ordered 3 pair of jeans to be sent to Israel at 09/04/23. checking nonstop on the track of the shipment it is still stuck in Netherland. i've call the costumer service time and again. in one of the calls she even said that it is still in spain. they don't care and don't take responsibility on shipping the package to israel.
לשמור מרחק. שירות גרוע. החבילה תקועה בהולנד, אבל לפי שיחה עם שרות לקוחות היא עדיין לא יצאה מספרד”
“They are crooks. My order 37494976 have not yet been delivered. Have been waiting since the 23rd of March and still nothing. They have poor communication skills and customer service. I would advise you to play far away from this company.”
“First tgey do not speak english.
My bra size were incrrect on mh irder.
Went to help desk all the go to places if you have a question. Abd the conversation aoways ends with"sirry we do not understand. How the heck must i put my boobs in a 36b when i am a E. It seems that they don't have the size you requested and send youany size they have available.
Donners so die moer in.”
“I have ordered my timberland boots on the 16 jan estatimated date were between 25 to 30jan,they didnt arrive i called several times the agents were extremely rude i paid R1761 plus R728 for shippment,eventually i received my parcel they asked me to pay another R890 if your from South africa stay away from this crooks i will never order.”
“It's been two months since I ordered from dressinn.I was told to expect my parcel after 2weeks
I've been waiting for them and no updates so now what must I do!!.Why are they so heartless.Do I really have to wait this long??!!!”
“I was worried when I read the reviews after I ordered my Dr Martens sandals. To my surprise I was kept up to date through the tracking and the parcel arrived in Australia 10 days earlier than was predicted. They were in great condition and fit perfectly.”
“This company is a scam how I wish I have seen the customer review first before ordering from them .since I have ordered last year around September even now I haven't received my package no communication even the tracking information it has stopped working no updates on my order scam .I wish they can just refund me my money back please .”
