DressLily Reviews

Name: DressLily
Rating: 1.33

1.3 Rating 422 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

Metrics

1.3

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DressLily made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

Parkash

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered at the end of March. Gave some extra time for delivery, pandemic and all. I'm STILL in conversations with them about getting a refund. I have two separate tickets open with them. I've been told multiple times that they've contacted the courier. I was told that "Your delivery deadline will expire on 08.07.2020 We will offer you a final review for your case once we reach this date. ". It's now 21st July and they haven't provided any update. I've been told to 'get proof that the post office never received it' (which, after speaking with the Post Office, is nonsense because that's not something that they do). They best they've offered is a 10 USD refund on a 70 USD order. My advice? Don't bother ordering from them in the first place. This is far too much hassle for what is apparently sub-standard clothing.”

Helpful Report

Posted 4 years ago

“Never got my package and I ordered in March and they refuse to give me a refund 😒”

Helpful Report

Posted 4 years ago

“Wish I had seen more reviews before ordering. The clothes did come promptly and some were nice hence the one star. However when I needed to return the items they treated me childishly. I couldn’t afford the tracking postage so had to pay for normal, because I did that they decided never to pay me back for my clothes. They kept pieing me off with the note that the clothes never arrived. They were always condescending and patronising. They don’t allow return easily and will find every way to make it difficult. As they are based in Spain it would’ve cost me over 20£ to send all of my items back, this is more than I spent on the damn clothes. Awful site, never order from them ever!”

Helpful Report

Posted 4 years ago

“Wish I would have read the reviews before ordering. 2 months and still no items. Couldn't track it with their tracking. Then I was finally able to get an update. It's been almost 2 months and tracking shows it in San Francisco for almost a month. Bet it never shows. Customer service email just gives a song and dance about how long items can take coming from overseas. Wanted to check my delivery address and wanted to know if I had checked at the post office. Yet it says when you order that it should be delivered in 7-14 days. Now I get just give it until 8/10 then they'll consider it lost”

Helpful Report

Posted 4 years ago

“Their prices were fine, and I was excited about my purchases. But once I got them I realized they were made with a cheap material, and didn't fit anything like I thought they would. So I decided to return them. Their return process is awful. You have to do this back and forth chat with their customer service, and they only give you a partial refund if you want your money back. They make you pay for shipping, which is ridiculous. Definitely would not recommend shopping with this company, unless you don't mind all the work and frustration.”

Helpful Report

Posted 4 years ago

“they are horrible! The customer service just hangs up on you after telling you they can't help you. They don't respond to emails ina timely or correct manner. They take your money and never give you product or your product is wrong. Save yourself a headache, go to Kohls.”

Helpful Report

Posted 4 years ago

“I'd give zero stars if I could!! Ordered a bathing suit over 2 months ago and still haven't received it. After countless emails and phone calls NO ON CAN TELL ME WHERE MY PACKAGE IS!! I finally just asked for a refund to which I was told THEY CANNOT GIVE BECAUSE THEY NO LONGER ACCEPT VISA CARDS!! This site is a scam!”

Helpful Report

Posted 4 years ago

“I ordered two swimsuits from this company and both took over two months to get to me. When I tried the items on they were too small because they had apparently come from China, which I did not know. So I went to return the swimsuits and it took multiple days for them to respond about a return plan, and when they did they said that they “ do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted item”. The stuff they don’t except returns for accounts for a majority of their stock. The swimsuits I had ordered were in perfect condition with the huge ice stick still on. For a company not to take returns on a item such as swimsuits is ludicrous since many other companies have no problem taking returns. Overall, my experience was not good at all.”

Helpful Report

Posted 4 years ago

“I received the order within the time they promised; however, one bathing suit didn't fit. The process to return is inconvenient and takes forever. It is impossible to get in touch with anyone, it's all email with very little response. I was given NO INFORMATION on how or where to return and promised a refund to my account within 24 hrs. Obviously the refund hasn't happened... probably because they won't give me any details on how to return the stupid suit. I will not order from them again.”

Helpful Report

Posted 4 years ago

“My dress was ordered 2 months ago and when I emailed to follow up no one bothers to write back”

Helpful Report

Posted 4 years ago

“Received my shipment after two months waiting. I ordered extra large I'm all items looking at this size chart that they provide on there website I expected the clothes to be that size. How silly was I to expect them to provide what they had promised. Not one of the clothes would fit me one of the shirts I had ordered would not even fit a 12 year old the largest of all the clothes I received was a medium all the rest small extra extra small but on the label they all said extra large. Quality control is something that is missing allso customer service. When I finally got in contact with them I'm nice to speak to someone I can understand they wanted me to do so much to get it back to them at my own cost even then no guarantee of getting my money back. It would be less time for me to walk around the world with my clothes in a backpack and drop them off at that door than to do everything they asked me to do. Terrible business an embarrassment to be even called a business just a complete scam”

Helpful Report

Posted 4 years ago

“If I could give half a star I would. Customer service is horrendous. I ordered two one piece bathing suits and after a three month wait finally received a package. What I ended up receiving was eight small thong bikinis and one pink bikini top. I believe I recieved someone else's order. I called to see if I can receive a refund for the suits I ordered and to send what I received back. When I called I got hung up on three times. The 4th time I was told to email my concern. I emailed my concern and received and email that said our records show your package was recieved on blah blah date at blah blah time. After going back and forth emailing and receiving the same response 4 times yeah 4 times!!! Also calling a 5th time I came to terms that I wasn't going to receive a refund so I just have up.”

Helpful Report

Posted 4 years ago

“We actually received our products, so it seems we are ahead of most people! I want to return one for a refund (it was accidentally ordered twice) and has not even been opened or touched. No one will respond to us, even after submitting two online "tickets" and calling only to get someone who could not speak English. Their customer service is TERRIBLE!! Maybe we should count our losses and just give up. I would NOT recommend ordering from them!!”

Helpful Report

Posted 4 years ago

“No real refunds. Clothes are junk, sizes are a joke. Don't even bother.”

Helpful Report

Posted 4 years ago

“This is the worst online company to buy from. I ordered a bathing suit in March for my summer vacation in July and I STILL have not received my item. DressLily's customer service is a joke. You can't talk to a real human, no one knows whats going on. Their message system is hard to read. I DO NOT recommend buying ANYTHING from Dresslily. THEY ARE TERRIBLE. If you want them to take your money and never get your item, this site it for you!!!! I made a HUGE mistake when I ordered from them and I will NEVER do it again even if they were the last place on earth. DRESSLILY IS A HORRIBLE TERRIBLE ONLINE STORE.”

Helpful Report

Posted 4 years ago

“Don't order from them. I made an order online but never got a confirmation and when I go back into my account there is no pending orders. Well guess what they got $49.00 off my PayPal account and there is no order pending on my dresslily account. I contacted dresslily and it's just a run around with them wanting a confirmation number, which I don't have because my order never went through but they took the money for the order that never went through!😠😠😠”

Helpful Report

Posted 4 years ago

“I placed an order on April 22 2020, I understand with the pandemic going on it would take up to 2 weeks longer, ok im fine with that. But for 2 months to go by, i cant get a refund or even any information about my order is ridiculous . Customer service is a joke . They aren't helpful at all. Im highly dissatisfied. I would recommend not buying from here . Next time Id rather pay triple the price to another website and actually get what I ordered.”

Helpful Report

Posted 4 years ago

“I ordered my product early Feb. I didn't received me product it late May. There is no calling customer services, only emailing them. When I asked if I can just have a refund, I was told that since my product was stuck in sorting in China, I couldn't get a refund. Too bad, so sad.... I will never order from this company again and they have to taught me a valuable lesson. Not to order from companies that are based out of china.”

Helpful Report

Posted 4 years ago

“Ordered three months ago, still nothing. Won't give me a refund Can't actually talk to anyone”

Helpful Report

Posted 4 years ago

“Do not order from them!!!! I order from them in April n didn’t receive it til mid June. The only good thing bout this company is it’s true to size. The items I order were super see-through and just cheaply looking and made. And correspondence they just kept telling me we were little longer with a little longer today. According to tracking information it was only coming from California and I live in Arizona and it took over two months. After the tracking number they originally gave me didn’t work after a month I requested a refund. Of course I didn’t get it n got the run around. I will not order from this company just the experience all the way around was terrible.”

Helpful Report

Posted 4 years ago

DressLily is rated 1.3 based on 422 reviews