DressLily Reviews

Name: DressLily
Rating: 1.33

1.3 Rating 422 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

Metrics

1.3

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

Parkash

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

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“SCAM COMPANY! Promised to refund my postage but kept my money instead. The clothes are cheaply made in China. Horrible products sold from the website deceiving customers by showing beautiful images. Items are not as described, arrived ripped and looked used. They've blocked me from live chat because I've asked for my refund after returning the tissue like material clothing to their warehouse in Spain. The website has a satisfactory button which doesn't work or bring up anything. I wonder why the satisfactory button doesn't work! I still want my postage refund as promised. Hope Jessica Chan and the rest of the incompetent managers reads this message, Not sure why this company has a marketing social media team responding back to bad reviews. This company sucks and you all know that. It pays the bills though I suppose. I bet none of the people working for such ridiculous company would take the clothings if it was for free, that's how pathetic this company is as well as their products.”

Helpful Report

Posted 3 years ago

“They have some great styles and their pricing is really low, which is why I decided to give them a try. It took about 3 weeks to get my items, which is annoying but not the end of the world. Their quality was actually really good for the prices I paid, which was a pleasant surprise. But the real kicker here is that they don't do exchanges or returns for stuff that doesn't fit. You have to get a pre-approval for any exchanges, and they will only okay them if there is something defective with the products. So basically you take a chance with buying online. No guarantees and no returns. I got 4 bathing suits, 1 of which I likes, 1 of which was "meh", and 2 of which didn't fit at all. My total price was about $100. So, I figures, I paid $100 for 2 bathing suits. It's not necessarily a scam, but not the kind of service we're used to with almost all other companies. I won't be taking a chance with them again.”

Helpful Report

Posted 3 years ago

“Had an order for my niece for Christmas, got a confirmation.. order was cancelled without notifying me.”

Helpful Report

Posted 3 years ago

“Ordered a dress from dresslily and this was December 9, 2020. It’s January 3rd, 2021 and yet haven’t received my package. Its just chilling in an entirely different state since December 18th conveniently. No updates on tracking or whats going on since December 22. This company refused a refund, and said tracking is updated every 3-7 business days. Obviously a lie since it’s been way more than 7 business days since the last update. They don’t want to give you your money back. can you say SCAM!!”

Helpful Report

Posted 3 years ago

“They truly care about their costumers I highly recommend them. They helped me in so many ways to get an order delivered to me. I love how they have plus size items. And so many, endless, options. I will buy from them again! :) Highly recommend!!”

Helpful Report

Posted 3 years ago

“I payed 10 euro extra for the fast delivery. the order still arrived 3-4 weeks late when i could pick it up anymore. I did not receive the order nor a refund. This one of the worst online shops i ve used. 0 professionality and no reliability. They don t take responsability neither for the late delivery nor for the abscence of the package. both a refund and a replacement were denied.”

Helpful Report

Posted 4 years ago

“I ordered several months ago and never received my order. I entered the correct address and they said I entered the wrong address now I don't know where my package is and dresslily won't give me back my money. Don't buy anything from this place. They a rip off.”

Helpful Report

Posted 4 years ago

“Expected transit and acceptable fit, but terrible quality and non-existent customer service. My order of 2 tops and 1 dress took about three weeks to arrive, which was within my expectations. However, upon reviewing my order confirmation email, I realized that I had accidentally ordered 1 of the tops in 3XL. I immediately attempted to reach out to Customer Service via email to correct the issue before the order shipped; placing an international call was not an option. Silence. Roughly 10 days later, I get an email indicating that my order has shipped. Customer Service never got back to me. Another 4 days after that, I get an obvious form email from Customer Service that does not even come close to addressing my issue. They seem to think that I want to know when my order will ship, and incorrectly indicated that my order was being prepared for shipment (it had already shipped). I probably then wasted my time by demanding a refund for the top that got ordered in the wrong size, since they completely ignored me rather than correct my order, which shbeen easily doable- either exchange with the correct size, or, if out-of-stock, refund or at least credit for that item. I still haven't received a reply, 1 week later. Lo and behold, the items arrive, wrong-sized top, and all. The fit is surprisingly good. For context, I'm 5'7", and most often where a size medium, depending on the brand.”

Helpful Report

Posted 4 years ago

“I ordered some swimwear and 2 out of the 4 items were too big. I contacted their support centre and they were more than willing to send out replacements. It was such a stress free process and they were very willing to assist in fixing my issue to my satisfaction. Have confidence in buying your items as you will be assisted very well if there is an issue :)”

Helpful Report

Posted 4 years ago

“I have ordered several items recently. Shorts, pants, tshirts. ALL were too small! I ordered in extra large first. A Chinese or child extra large? I then ordered some 2x tees, still too small for even a large. I wear a 16 in misses . The pants and shorts and tees are not even hemmed! I will never order again.🙁”

Helpful Report

Posted 4 years ago

“Ordered 5 items in November 2019, non arrived in the timescales provided (one even arriving as late as January). They are terrible at communication and I found out one item was not in stock. They kept telling me it would come but in February I had enough of their promises it would be in stock and their broken promises to contact me and got a refund. When I did receive the items some were not very good quality either.”

Helpful Report

Posted 4 years ago

“Item arrived faulty, sewn completely wonky and unwearable. They hide their returns policy and the fact they're based in Spain until you message to request a refund. They then tried to make out it just didn't fit rather than me sending photos of the fact it's wonky. offered a partial refund or return but won't cover postage despite the fact the item they sent is faulty and unwearable. The material is lycra like and super cheap and nasty. Typical sweatshop style item and ridiculous returns procedure. DO NOT BUY FROM THIS SCAM.”

Helpful Report

Posted 4 years ago

“DRESSLILY. CUS. TOMAR'CARE. NUMBER(6289218134//8942033914)”

Helpful Report

Posted 4 years ago

“Beware!! This company is not honest. I ordered items early this month for a birthday. Money immediately taken from my account (only after bank alert did I find out they are not a USA company). Items did not arrive for birthday and I attempted to cancel but unable to. Most recent email bold faced lie "it shipped on August 15" but here is clip of email received on August 19, 2020 "your order status. Your order just been processed for clearance. This procedure might take a little bit of time due to the local policy. Your Order Number L2008131647127851 Your Tracking Number 9305520224100018084347" I have requested refund and cancellation of order (I even requested RMA in case order really shipped) but the company has not done either. Stay away!!”

Helpful Report

Posted 4 years ago

“Never received my order place is a joke. Don't waste your time or money.”

Helpful Report

Posted 4 years ago

“I liked the items I got from this site. Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided. MULTIPLE times I would send messages to them and their reply only loosely related, only answered the first portion of, or even almost entirely missed what I wrote. I felt like they weren't actually reading my replies for the majority of this time, and more than once I had to send the same question or comment multiple times since it was not addressed the first time. It did take me longer than it should have to send my return since I did not have a printer to print off the paper they provide that they require you put inside the package, which is not their fault. After my return did arrive I did not hear from them for two weeks until I contacted them to ask what what going on to be told my items, which I was hoping to exchange for different sizes, were now out of stock. The shipping to receive the items also was EXTREMELY long, though I'm sure my experience was in part effected by Covid.”

Helpful Report

Posted 4 years ago

“So bad. Never never will I buy here again. Ordered in April and now it's August and they are now saying after not being able to track my package that my postal company has destroyed my package. So full of S ...”

Helpful Report

Posted 4 years ago

“I really didn’t like the service and the quality of the clothes. I do not advise!”

Helpful Report

Posted 4 years ago

“It was 2 years ago. I shipped back 3 items and did not receive 2 that I ordered. . They promised me a refund but until now, never received it. It’s very deceiving when the online catalog looks so good and you receive poor quality garments. Never again order anything from a China -based company.”

Helpful Report

Posted 4 years ago

“This business is literal trash. Clothes are low quality for normal clothing prices. You can't get a refund for anything, only in-store credit. Never buy ANYTHING from here, I've learned my lesson.”

Helpful Report

Posted 4 years ago

DressLily is rated 1.3 based on 422 reviews