duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,153 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope the last order goes to San Luis/el Corojo Pinar del rio and NOT San Luis, Santiago de cuba which took six weeks to recover.”

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Posted 4 years ago

“Wish you could send USD rather than CUP.”

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Posted 4 years ago

“Cannot get in touch with anyone at customer service. I've called various time to no avail.”

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Posted 4 years ago

“I only signed up. I haven’t tried to send funds yet.”

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Posted 4 years ago

“No me gusto la app”

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Posted 4 years ago

“We´d like so much to send some money to Cuba, that´s why we registered but we couldn´t send any! We filled the formulars as indicated but at the end there was no sign to "go on"!, So, we couldn´t do anything but close! We will try today again and hope that we succeed this time! We appreciate "Duales" but need more understanding! Thank you!”

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Posted 4 years ago

“I have used Duales several times and have never been able to progress to the second page on the website. Where the beneficiary's card #is requested, mt credit card info appears below. I've always had to call Sonya for help and she processed the transactions for me, but now there is only a chat line, where the man clearly is not qualified to answer some questions”

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Posted 4 years ago

“I AM WAITING THAT THE MONEY GETS TO MY WIFE IN CUBA. I AM SURE THAT WE WILL SOLVE THAT SITUATION SOON. ITS POSSIBLE THAT I HAVE TO CANCEL THAT ORDER AND DO AN OTHER ONE WITH A CREDIT CARD AND NOT AN INTERACT CARD.”

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Posted 4 years ago

“I was not able to do the registration because m'y computor or your security system as a problem. All the pass code that i enter was refused . i need to send dinero to mi esposa. I will try again later when i get m'y new computor.Dan”

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Posted 4 years ago

“Je souhaite que le transfert se réalise, car je faisais mes transfert antérieurement par Sendvalu et avant par Western Union.”

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Posted 4 years ago

“Hi there thank you for the service you are providing to help out our families and friends in Cuba during this difficult time. One of the main things that i found was frustrating was my user name should have no spaces when you registered. It would be helpful to put that in top for people who are trying to register. Also it would be nice to have the choice to send Dollers or CUP.”

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Posted 4 years ago

“The app is not very friendly. Please remember a lot of boomers use this App.I am a member of Canadians help Cubans on Facebook. Users complain on Facebook about the ease of use of the Duales platform. It is unfortunate because your service is reliable and a lot of your customers appreciate your honesty. I know the current situation to send money to Cuba is hard. But if you could keep us updated daily with a small blurb on your app that would be amazing. Thank you for your service.”

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Posted 4 years ago

“Why does it take 6 days to credit the bank card?”

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Posted 4 years ago

“Your sevice is good,I have used many times but,Why the option to send money to MLC USD account is not available anymore ??”

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Posted 4 years ago

“Je n'ai pas encore placé de commandes. J'attends une réponse de votre part. Je veux envoyer des sous en USD a Cuba et j'y arrive pas 😉”

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Posted 4 years ago

“Estimados buenas noches...aún no ha llegado la transferencia a la persona beneficiaria. Qué tiempo demora en completarse el proceso si lo inicié ayer domingo en la mañana?”

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Posted 4 years ago

“NO ES FACIL EL REGISTRO”

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Posted 4 years ago

“Generally well performing site, but there is no method to cancel and erase transactions. A new user will make mistakes until they become more skilled using the app. Also, if there are limits to the amounts of money that can be sent per time period, ie., a week, or month, it would be good to know this in advance, prior to filling out all the info first, then submitting.”

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Posted 4 years ago

“The convenience of sending $$ its appreciate it. However, I spend 3 weeks on the mobile app which was so complicated. And, when call to get help ext 153 did not answered.😐”

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Posted 4 years ago

“$15 fees very high for $100 transfer.Limit to $200 per also a problem.”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,153 reviews