duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I began using this service in 2018 for cash deliveries to Havana. Duales was able to assist with delivering cash in less than 3 days from the online transfer date, which is pretty remarkable for service to Cuba. Since then the primary currency has been phased out (CUC), and Duales is now able to assist with deliveries of the national currency (CUP) as well as US Funds card transfers. This service has been enormously helpful to me, especially since Western Union is not operable from Canada or even when I am in the US trying to send funds to Cuba. The added bonus of being able to arrange an actual cash delivery rather than a bank card credit just makes the whole process stress free. I have been able to deliver timely aid to family and friends for the last few years with no issues. Also, I have noticed that the delivery timeline has improved to approximately 2 days from the date of the online transfer. I cannot recommend this company highly enough. They have been a life saver for me & my family, especially since the pandemic started last year. Thank you for all of your help! Don Gershman / Vancouver Canada”

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Posted 3 years ago

“I hope the last order goes to San Luis/el Corojo Pinar del rio and NOT San Luis, Santiago de cuba which took six weeks to recover.”

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Posted 3 years ago

“It doesn't work for me - verification of neither of my visa credit cards didn't go further. Also, the program didn't accept the numbers of the cards on the Cuban side, though I know they a valid cards and numbers .”

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Posted 3 years ago

“You are the best guys”

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Posted 3 years ago

“I’m very disappointed with the changes to Duales. I used to send money to Cuba no issues. Now to send in US funds i have to provide so much of my personal information that I will no longer use Duales. I used to send often the other way and was happy with your service but not anymore.”

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Posted 3 years ago

“Gente seria e puntuale mi trovo bene nel trasferire il danaro a cuba”

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Posted 3 years ago

“Wish you could send USD rather than CUP.”

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Posted 3 years ago

“Merci Duales Grace a vous il m'est possible d'aider ma famille malgrer la situation difficile du au Virus vous êtes toujours présent et je vous remercie de tout mon coeur au nom de toute ma famille”

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Posted 3 years ago

“Easy and fast. Good rates”

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Posted 3 years ago

“No problems sending at all. Use the service regularly.”

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Posted 3 years ago

“This is a quick and convenient way to help friends in other countries.”

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Posted 3 years ago

“I am still waiting for the recipient to receive the money. I am always satisfied with Duales delivering the money to my love one Thanks”

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Posted 3 years ago

“Duales has always delivered & has bent over backwards to be helpful, I am in UK & Canadian staff have been helpful to me over several years. Suzannah in particular ... Thank you so much! I don't know whether THIS delivery has arrived yet so can't answe the next questions about timing but am confident it will. Thank you!!”

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Posted 3 years ago

“Very fast delivery and reliable.”

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Posted 3 years ago

“Excelente servicio. Transferencias sin problemas!!!!”

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Posted 3 years ago

“O atendimento ótimo, eficiente, seguro. Simplesmente perfeito!!!”

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Posted 3 years ago

“I placed the order on Monday afternoon and the money was delivered on Thursday afternoon. I did have some problem with the website and also a problem when calling them as no one ever answers but I have used this company several times and will probably do so again.”

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Posted 3 years ago

“I love it, and I’m always happy with the results”

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Posted 3 years ago

“I am paying in U.S.D. funds so I don't understand why the money i send isn't in U.S.D. it is unfair to me paying and to my family receiving the funds in Cuban currency especially knowing how bad the situation is right now in Cuba. So sad.”

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Posted 3 years ago

“Excellent service!”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,133 reviews