duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,133 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ce serais bon d'avoir un suivi. Un avis lorsque c'est livré. Would be good to ha tracking.”

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Posted 4 years ago

“Me gusta xq saben explicas bien el proseso”

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Posted 4 years ago

“Mon amie a reçu mon envoi monétaire directement à sa porte en moins de 24h. Géniel!”

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Posted 4 years ago

“Excellent quick service. Very friendly and reliable customer service.”

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Posted 4 years ago

“Esta en perfecta condiciones”

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Posted 4 years ago

“I been send a fews times money to cuba and my friend receive in 48 hours. Very happy with the service.”

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Posted 4 years ago

“excellant services as always will use duales more and more very satisfied customer five stars services and on time delivery. thank you duales”

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Posted 4 years ago

“très satisfait. fiable et rapide et très simple.”

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Posted 4 years ago

“I was not able to do the registration because m'y computor or your security system as a problem. All the pass code that i enter was refused . i need to send dinero to mi esposa. I will try again later when i get m'y new computor.Dan”

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Posted 4 years ago

“Je souhaite que le transfert se réalise, car je faisais mes transfert antérieurement par Sendvalu et avant par Western Union.”

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Posted 4 years ago

“Hi there thank you for the service you are providing to help out our families and friends in Cuba during this difficult time. One of the main things that i found was frustrating was my user name should have no spaces when you registered. It would be helpful to put that in top for people who are trying to register. Also it would be nice to have the choice to send Dollers or CUP.”

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Posted 4 years ago

“The Duales web page is easy to navigate. Payment by e-mail transfer is a major plus. Delivery in person to the recipients door is (again) another plus. From my experience with other money transfer sites this is the best! (so far) Keith Mathers”

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Posted 4 years ago

“Easy to use web interface, fast and accurate delivery to a destination in a rural area in the midst of Covid”

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Posted 4 years ago

“Special Thank you to Duales for helping the people of Cuba! No other websites work besides yours. Of course we are not able to send USD to AiS cards but atleast we can get money send in CUP right at the door!!! Thank you very much for the help”

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Posted 4 years ago

“Buen servicio”

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Posted 4 years ago

“I was interested in the services offered by duales because I periodically need to send money to Cuba. The registration procedure is quite confusing, for the following reasons: The second surname field is mandatory, and not everyone has a second surname. Special characters, like "ñ", and probably accented vocals, are considered non-alphabetical and are not accepted. These problems make unsure that a money transfer can succeed, since they potentially prevent correct identification of sender and/or beneficiary. For the above mentioned reasons, I preferred to wait that other, currently out-of-order, payment methods, are available again, since duales seems to be a not completely mature website.”

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Posted 4 years ago

“Fast and efficient. My friend received the funds at his house within 24h.”

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Posted 4 years ago

“The app is not very friendly. Please remember a lot of boomers use this App.I am a member of Canadians help Cubans on Facebook. Users complain on Facebook about the ease of use of the Duales platform. It is unfortunate because your service is reliable and a lot of your customers appreciate your honesty. I know the current situation to send money to Cuba is hard. But if you could keep us updated daily with a small blurb on your app that would be amazing. Thank you for your service.”

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Posted 4 years ago

“Es un buen servicio fiable. Asta ahora todos los envios que he echo an llegado a su destinación👍🏼”

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Posted 4 years ago

“Did 2 transfers with this company to family in Cuba and it was effortless before but now with being unable to transfer to an MLC USD card, I was told I could get a refund of my wallet in my app. After multiple emails with request to refund my wallet, no response. Now the only option in the application is home delivery in CUP and no explanation provided as to why they can’t transfer money on the MLC card in USD. Quite frustrating and disappointing as it was so effortless before. If you’re thinking about using this service, please think of using another transfer service. Based on the reviews, sounds like many others are dealing with no communication from them.”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,133 reviews