Name: Dunkin' Donuts
Rating: 2.10

“I pulled up to the drive thru n the afternoon. Only one car in front of me. No one responded. I waited a good amount of time. When I pulled up to the window and the inside seemed deserted. I waited and eventually a young lady came to the window. I explained no one came to the microphone to take my order so I came to the window. said I’m sorry we can’t take orders from the window. You have to drive around and go through again left. This lack of service is happening at all the Dunkin’ facility. I will make coffee at home and save money for now. Let me know when you guys straighten out your employee situation and maybe I’ll start buying Dunkin’ Donuts again. And by the way, I do have the app in the app does NOT work any better.”

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Posted 2 weeks ago

“I went to the Dunkin Donuts in Amsterdam on Rt 30 . I ordered a frozen coffee and Berry burst for drinks. Well they were too busy chatting about the ones kid who decided to go school today so the kid could participate in some activity. First of all,kids should go to school every day and get a proper education. But whatever,not my kid. The woman handed me a ice coffee and I told her it was supposed to be a frozen coffee. She ended up making my coffee but it was like soup when she gave me it to me. Very disappointed. She didn't even say anything to me after handing me my drink. I think I am going to start driving yo Starbucks as it just down further from Dunkin Donuts. They need to focus more on what their suppose to be doing and listening instead of private chatter. They can talk when there is no paying customers around waiting for good customer service.”

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Posted 2 weeks ago

“I went to the Dunkin Donuts in Amsterdam on Rt 30 . I ordered a frozen coffee and Berry burst for drinks. Well they were too busy chatting about the ones kid who decided to go school today so the kid could participate in some activity. First of all,kids should go to school every day and get a proper education. But whatever,not my kid. The woman handed me a ice coffee and I told her it was supposed to be a frozen coffee. She ended up making my coffee but it was like soup when she gave me it to me. Very disappointed. She didn't even say anything to me after handing me my drink. I think I am going to start driving yo Starbucks as it just down further from Dunkin Donuts. They need to focus more on what their suppose to be doing and listening instead of private chatter. They can talk when there is no paying customers around waiting for good customer service.”

Helpful Report

Posted 2 weeks ago

“I went to the Dunkin Donuts in Amsterdam on Rt 30 . I ordered a frozen coffee and Berry burst for drinks. Well they were too busy chatting about the ones kid who decided to go school today so the kid could participate in some activity. First of all,kids should go to school every day and get a proper education. But whatever,not my kid. The woman handed me a ice coffee and I told her it was supposed to be a frozen coffee. She ended up making my coffee but it was like soup when she gave me it to me. Very disappointed. She didn't even say anything to me after handing me my drink. I think I am going to start driving yo Starbucks as it just down further from Dunkin Donuts. They need to focus more on what their suppose to be doing and listening instead of private chatter. They can talk when there is no paying customers around waiting for good customer service.”

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Posted 2 weeks ago

“the morning workers did absolutely amazing and made my day this morning.”

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Posted 2 weeks ago

“I pulled up to the drive thru at 5:40 am. No one responded. I waited a good amount of time. When I pulled away I drove past a group of their employees gathered behind the store. Other customers also left without service. This store in North East Md is consistently going downhill. This area needs an alternative.”

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Posted 2 weeks ago

“i sat there for 15 minutes and didn’t even make it to the front of the line to make a order and there was 5 people in the line including me. They were barely working, they wernt trying to have any urgency even though the line was getting longer. I love dunkin’s food and drink but their service has to be stepped up, the workers were rude and made it very clear they didn’t want to work or be there.”

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Posted 2 weeks ago

“The whole staff is rude and has attitudes. Theres always something wrong with my order and when I say something about it have an attitude to correct the issue even the manager.”

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Posted 2 weeks ago

“Their food is so good and the drinks it taste delicious and I love it”

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Posted 3 weeks ago

“Currently standing at the counter for 5 minutes. I'm the only one here. There are 3 workers who have all seen me, but completely ignored me. I gut they're busy, but a "welcome to dunkin, well be right with you" would have gone above long way. Do better.”

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Posted 3 weeks ago

“I thoroughly enjoyed my visit to your casselberry dunkin. The staff there was very friendly and personable. The workers name was Kristopher or Kristopher, and he made the vibe in your establishment very inviting GG and bright. His smile was completely contagious and it made the whole place very cheery and joyful. I always enjoy dunking coffee and he even remembered exactly how I like my coffee after only one visit. The lady there was also very sweet and smiling. A friendly happy place makes everyone feel more positive to start their day right. I'm sold as a regular at the casselberry location now.”

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Posted 3 weeks ago

“Dunkins needs more help the waits are way way too long.”

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Posted 3 weeks ago

“It is very disrespectful that Dunkin' Donuts created a six dollar breakfast meal deal that only offers pork sausages, as everyone does not eat, pork and pork, has a lot of health risks , how can you not offer the turkey sauces with this meal deal, no consideration whatsoever!”

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Posted 3 weeks ago

“Duncan Donuts has changed a lot through the years. The prices is too high especially the coffee. Coffee should not be this expensive especially when receive a 3/4 full cup. The donuts aren’t usually hard by the early afternoon. They barely put filling in it. It’s not just one Duncan Donut place , it’s everywhere and even out of state. Duncan even have taken out donuts like Lemon Donuts. They can never compare to Krispy Kreme. Thats why I no longer shop at Duncan . I go to Wawa for my coffee now because it’s way cheaper than Duncan and Krispy Kreme for for donuts. Duncan Donuts need to get it together. The reviews shows it.”

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Posted 3 weeks ago

“This employee she's a new face and she was very nice and polite we need more employees like you”

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Posted 3 weeks ago

“I went into the store at 1566 E Main to buy a box of tea which I very much enjoy. Stood at the counter for 5 minutes. 3 staff members saw me standing there, but did not both to help me. Disgusting worthless customer service”

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Posted 3 weeks ago

“I need to commend the employees, especially Ariel, and the staff for the first time in our Dunkin Donuts store, located at 22722 State Rd 54 in Lutz, FL in more than a year. I am giving a great excellent review because I was so impressed by their professionalism, organization, attitude, supervision and prompt service which I experienced yesterday, March 22, 2025. The new team of employees are the best!!! That store, under the old supervision was the worse and they were failing the store in every was imaginable. They never had anything in stock, especially ice cream, and they had terrible attitudes and just did not care. This store made a complete turn around and I was so happy to go in there yesterday and feel great for the first time in a very long time. I know they will now succeed with the great staff that they have hired. They all made an excellent on me and I congratulated all of them before I left, especially Ariel who is an asset to your company. Thank you all for finally making the store the 'Best' one ever!!! From your good customer, Judy Romano in Land O' Lakes, FL.”

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Posted 3 weeks ago

“Have purchased DD extra extra creamer for years. Cost was 2.67 now 4.89! No way would it increase in cost that much. It’s Total corporate GREED!! I’m leaving it and changed brands. Bye DD”

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Posted 4 weeks ago

“EXTREMELY SLOW PEOPLE WORK THEIR”

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Posted 4 weeks ago

“I go in and the employees are speaking Indian to each other, no greeting or hello and they messed up charging me for a bag of ground coffee, they needed to void a wrong amount.”

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Posted 4 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Dunkin' Donuts Reviews