Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 112 Reviews

24 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“East Ridge Tn Dunkin’ Donuts. I really would’ve demanded a refund but I had somewhere I had to be. But I went through the drive through and ordered only 2 orders of the maple snackin bacon packs.. they guy at the drive through as soon as he ran my Visa card,, and grabbed th bag of food he sneezed right in the bag then handed it to me.. needless to say, I no longer felt I could eat the bacon packs because he sneezed right into the bag then handed it to me.. if I wasn’t in a hurry, hinge the reason I went through the drive through, I would’ve spoken to the mgr to dand a refund.”

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Posted 4 weeks ago

“The Dunkin Donuts on S Semoran Blvd near Curryford Rd is ok except that the employees do not always follow instructions like toast bread. If you order for a pickup and order a coolata or frozen drink, they make it too early and it becomes a liquid drink. There needs to be a better system in place.”

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Posted 1 month ago

“Marayah had very good customer service! Brightens my day everything i come in, drink is always made correct!”

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Posted 1 month ago

“So the new little sip on top of cap. Really stinks. Why did you change it. Not user friendly!!!!!! I just spilled some of my coffee while trying to drink some! Not a happy camper. Please bring back the good lad cover!!!!!!!”

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Posted 1 month ago

“They have no napkins nor utensils. People will steal anything that's not bolted down these days.....they have none on a daily basis. It's just this bad in Philly or most urban areas....”

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Posted 1 month ago

“I went to the hunt highway one and this girl at the window called Breanna was super rude”

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Posted 1 month ago

“Dunkin Donuts Riverhead NY 11901 on route 58 the woman told me they don't bake their doughnuts anymore they come from New Jersey... I thought the doughnuts was bake fresh that's lies all Dunkin Donuts betraying lying to everyone... I am not going to buy anything from Dunkin Donuts...”

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Posted 1 month ago

“Dunkin’ Donuts on Randall Road horrible service. Woman was very rude to me over the intercom. They never get your order correct. But on top of it all the service there is horrible. Will not be going to that Dunkin’ Donuts ever again.”

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Posted 1 month ago

“Uncooked bacon is gross but I guess I understand it, but uncooked sausage? That's just lazy, yall just took my money and handed me inedible food. Absolutely disgusting and lazy behavior”

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Posted 1 month ago

“Can I have all the money please-$20 dollars worth for my mom to give to her”

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Posted 1 month ago

“Bought 4 chocalate iced donuts today. They where the worse donuts I've ever eaten. Tasted like 3 day old. Heated them up and that didn't even help. Not sure how they stay in business . Not to mention, like everyone else, they keep making their product smaller and charging more”

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Posted 1 month ago

“Was crappy the one girl asked me how I like my bacon then proceeded to make it soggy after I said I don’t like it soggy . Y’all really need better workers that are actually gonna listen”

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Posted 1 month ago

“My family and I just visited store #310171 in Ocala, FL , and experienced the worst customer service I have ever encountered. First, we had to repeat our order of 2 iced coffees several times through the drive-thru. The girl taking our order could be heard talking and laughing to other employees, so she did not listen to us order. She asked three times if it was hot or cold and was told three times: "cold." We get to the window, and a guy brings over hot drinks. We told him we ordered iced, and he turned to tell someone that we ordered iced. The girl (I assume Michele because that is on the receipt) said, "Well, he had such an attitude. Just tell him to pull and make him wait." Then, an elderly woman in a pink shirt came to the window to tell us to pull up; my husband refused as there was no one behind us and no one inside, and I told her we ordered iced drinks and were given hot. She proceeded to argue with what we ordered and 'said it's loud in here, we can't hear over the intercom." She wanted to know if we had already paid because if not, we could leave. We had already paid, but my husband refused to leave without our drinks. Someone then pushed two iced drinks out the window. We did not receive the drinks we ordered (peppermint mocha and holiday cookie); instead, we received plain coffee over ice. I have never written a complaint before to a company, and I understand how difficult customer service can be. However, the experience we just had at that store was utterly unacceptable. I am sure that nothing will come of this email, but I am hopeful that additional training will be provided to Michele (324205) and the 'manager' on how to work with customers and apparently get the intercom fixed since they can't hear it or maybe actually listen to the customer. The service was terrible, and the product received was worse. I am highly disappointed in Dunkin and will instead seek other options when in the area.”

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Posted 1 month ago

“I try four times to get rewards from my app and this is stinky app don't work I figured that it's a scam I can see things happening you know once or twice but not so often don't offer something that you don't own her to the customers somebody should regulate this this is a scam and this happened in branford Connecticut they don't even honor senior citizen discount”

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Posted 1 month ago

“Dunkin Donut on Cheltenham Ave. I ordered a bacon egg and cheese on a croissant. They gave me sausage. The cashier was great, but who ever made the order didn’t read. I drove ten minutes out my way to go get breakfast I couldn’t eat.”

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Posted 1 month ago

“Jennifer is always the sweetest. It’s like she never has a bad day because no matter what is going on she serves her customers with love. With other options in our area, she is why we choose Dunkin.”

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Posted 1 month ago

“The hashbrowns were over cooked and the price for 5 small pieces is a rip off. The eggehire bite was totally disgusting. Could not tell if it was fake egg or what. The taste was horrible.”

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Posted 1 month ago

“The Dunkin on Ajo I like because Cynthia Make My Day and I Always leave her a Tip, Me and My Family. I Always ask if She Got Her Tips that we leave for her in the sliver pal and She Always Say No I Didn't get Any Tips just keep up the good work Cynthia”

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Posted 1 month ago

“this dumbass said it was a regular dunkin but then said we had to make our drinks our selves they were fat and obese first of all and they probably drank all the coffee themselves i hate indiana”

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Posted 1 month ago

“Went to the location in Madison on County Line Road. I don't think I have ever had a good experience with this location because every time I go, something goes wrong. Today, I ordered two peppermint mocha lattes, a bagel with cream cheese ON THE SIDE, and some donut holes. Once I finally got up to the window, they only handed me my bagel with maybe half a teaspoon of cream cheese on it and the two lattes. I had asked for some cream cheese on the side at the window, and they proceeded to tell me her manager told me I had to pay 50 cents for my side of cream cheese. I was very confused because I had asked for the cream cheese on the side to begin with, and I had already paid for everything. I didn't realize until after I left the line that I did not have my donut holes so I had to go all the way back. Once I went inside, I told them that I was missing my donut holes and they didn't even apologize or anything they just asked how many I needed. I am very disappointed I always try to avoid going to this location but I wanted to give it another chance today because I wanted to try the latte because it's seasonal. I will never be going here again. DO NOT GO HERE!!”

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Posted 1 month ago

Dunkin' Donuts is rated 2.2 based on 112 reviews