“My small dog was rushed to the vets after eating a small portion of the lamb mince, the annount of bones were horrific and my dog was so violently sick, luckly he threw the bones up but we had to wait some hours to see if he had a blockage, this caused me great distress as you imagine, I'm still shocked at the amount of bones !! And also shocked that natural world pet store actually promote this. Be so aware, this has opened my eyes so much more”
“Absolutely awful. I wish I had read the reviews before ordering. The product is disgusting with huge chunks of bone in it. My dog won’t touch it. They substituted my order and gave me a product I didn’t want. The hassle I have had dealing with their terrible customer service is unreal. Think I will just Chuck the lot and be out of pocket”
“Like others have said, full of bones that if not taken out would have been harmful to my dog. Otherwise I think this would be a really good raw food. I don’t know why they don’t just listen to the reviews and make changes to their process.”
“Have only just started using them, thought I would try the mackerel mince BIG MISTAKE it defrosted to a grey sludge that smelt revolting - dogs (who are a greedy breed) wouldn't touch it, not even if mixed with something else. I tried to leave a review on their website - wouldn't post it. I emailed their customer service - no response! I've also noticed large amounts of sharp bone in their minces. I am now trying another manufacturer”
“Been ordering from DAF for 6 months or so. Thought we'd try a different raw food as our former one was getting very expensive with two large dogs. The first couple of deliveries seemed ok, but on the third delivery the dogs refused to eat all of the lamb mince, and the beef and chicken, this was strange as they are such healthy eaters. We had to dispose of several boxes of food.
Our last delivery consisted of several boxes of duck mince. This is a completely different colour to the duck mince we've received before, and on defrosting, is a watery slurry. The dogs loved it before but not now, there's no consistency in the products.
Decided its not worth risking our dogs health to save a few pence.”
“Only just started ordering from this company, but won’t be again. The food is full of large bones. I have French Bulldogs and when they were emailed by my supplier regarding this there was a very curt reply about their food not being suitable for flat faced dogs or fast feeders, however there is no warning on the packs regarding this. I found this amount of bones in one 454g pack. Please be careful if you feed this as this amount of bone could cause serious damage to a dog!!”
“I’ve been using this for around a year through a third party supplier just ordered direct much cheaper , I’ve found that sometimes it does have large bits of bones in some very sharp , I just pick them out and bin them , and yes the tripe does smell , however my rotties love the food and do very well on them so in the end to me that’s all that matters”
“I also had an appalling experience with DAF. They delivered the wrong product. When I called I was told that they’d collect it and destroy it, and I’d have to wait five days to get the correct item delivered. I asked if I could just use what they’d sent me incorrectly as they’d have to destroy it (they initially didn’t say they’d destroy it which worried me they might not - and as it is frozen that is very concerning). After a lot of wrangling they finally said I could hold onto enough for five days, but then this amount would be deducted from the correct order. When I finally got the correct order, they had actually reduced the number by even more than they should and many boxes were broken. I ended up writing to the managing director as I was so flabbergasted by their customer service approach. DAF made the delivery mistake but seemed to feel they were doing me a favour in correcting it. A company with good customer service would have told you to keep the incorrectly delivered item and then honoured the correct delivery. Many would also have given you a small discount on your next order because of the inconvenience.”
“Raw food dog owner for many years & owned working dogs for 40yr.
Used DAF for a few year. In-store & delivery.
Recommended them to quite a few people.
Had a wee problem with my last chicken & lamb batch with the dogs vomitting all over. Stinking the house somewhat terrible & ruining a newly laid carpet in living room due to the smell & stains.
Even though it did not smell right after opening the packet I never blamed DAF & put it down to something they may have picked up. Next day I fed them chicken & they were their normal selves.
Day after the lamb & chicken mince,which brought the exact problems again as 2 day prior. House stinking........carpets ruined & dogs not good. Very close to taking them to the vets,which has to be a very serious & clear problem to me.
Chicken next day & all good.
So.........twice they were fed chicken & lamb mince & both times their was a problem. The only time there has been a problem !!
Rang & mentioned it.
I was told they would pick the remaining up the monday after & examine the food to see if there was a problem. Stopped in & nothing.
Rang day after & was told they would be here the new monday after & would take the remaining away & replace. I asked for them to replace it with chicken & no lamb content. Lady said she was placing the order while we were on the phone. Great,I thought I am getting somewhere.
Stayed in all day Monday & nothing !!!!
Tuesday they turn up around 6-30pm & I give him the remainder. I ask him for the children chicken to replace & he tells me he has nothing for me hehehehehe.
I am not going to waste my time ringing again & nor will I buy from them again. My £60-80+ a month spent can go in someone else's pocket. Someone who appreciates good custom & looking after their buyers. But most importantly,someone who does not put your dogs at risk.
Unfortunately I don't live close & I don't drive,or else I would have personally visited.
Don't be fooled like me into thinking you are a value'd customer & don't be fooled by their advertising & lovely pictures of dogs, customer service etc etc. One day,you too could have a similar problem & it may well lead to a fatality. I sure hope not..........
Name left at bottom so DAF know who is writing this :-)”
“After reading a lot of complaints pkeaseput this into perspective. Have you ever bought human meat that has gone off when you open it within date? Or course. It happens!! Doesnt mean they're a bad company to get 1 bad meal from time to time. I've been using DAF for 6 months and all I can say is you pay for what you get. You want higher quality, go elsewhere and pay more money. Its still so much better than kibble and many other brands of raw meat suppliers. In terms of service, i have not received 1 correct order to date. They charged me for items i didn't receive, then offer a credit note which I never received. I will make sure they correct this on my next order but its their job to sort this out not mine hence the 4* rating”
“I’ve been feeding my cat Durham foods for a number of years and I have noticed a decline in quality to the point that my cat will no longer eat their products any more (he still eats other brands of raw food). The meat appears grey most of the time and goes bad very quickly.”
“Avoid like the plague. I've been with them for a number of years, tried to support and even recommended - I have the patience of Job, but I've had enough. The service is absolute rubbish. Certain staff are just plain rude and it's continual excuses, excuses for bad service, failed delivery, lack of items etc and there seems to be a lot of bone now in certain mince products. I live 20ml from the nearest town and rely on a delivery service to help me out - if it keeps on failing..which DAF do regularly, you are left high and dry. I've had to be in contact with the office so often that I know certain members on first name terms. It is absolutely ridiculous. Today, my delivery hasn't arrived, I placed my order a week in advance, I deleted their acknowledging emails as I didn't think it nec. to keep them. They took my money the day after my order was received, and are now saying that the order wasn't placed as they have no proof at their end. The irony of the fact that they have my money and have offered to refund - seems to have escaped them. It seems pretty much proof that my order was placed and accepted, even though they nave no record of it. No deliveries for another week, no apologies, just cockiness.... Great. Thank you for nothing DAF. Definitely avoid because they don't appreciate kindness and patience, they just behave as if they are doing you a great favour - when they've made yet another mistake.
Landywoods used to be my raw supplier and I left to give a DAF a go. It's been more hassle than its worth and I've just reconnected with Landywoods again.”
“I have been using this brand for 6 months now and I will never ever buy durham animal feed mince again.
I have found all sort of things inside their minces... I can understand that sometimes can happen to miss a little piece of something but it happened way too often and today I found a big piece of black stone inside... they don't care about your animals. AVOID!!! Very disappointed.”
“I’ve been using Durham Animal Feeds for about 10 years now and have had no issues whatsoever. If anything they have improved their service as the years have progressed with better, more environmentally friendly packaging and now offering weekly delivery which is a great help!
All my dogs have always done well on their food and I also wean my pups onto it.
On the very odd occasion that I have had issues with delivery, this has always been addressed quickly and with great customer service.
Fab company!”
“i have fed my cats on this for around 6 months first they were slighty ill but put this down to change of diet and continued to use. They were on and off it some liked it others didnt eventually i settled with the chicken, however recently they all became violently ill and i even lost a couple of kittens (i'm a breeder) Coccidia was the suspect cause from my vets and treatment for this was given which worked! will not ever use again.”
“Will not buy again. The huge bits of bone I have to pull out of every protein is worrying. Sharp bits that most certainly shouldn’t be consumed in their entirety and cause constipation. Very poor.”
“Avoid this company like the plague. Their ordering system probably consists of someone reading the order confirmation from the screen, writing it down and losing it on the way to the warehouse.
We have had numerous issues with ordering not going through their website but the last one was the egregious. We placed and order and paid for it (the money was debited from my account). As per the website, we were expecting delivery on January 6th. Nothing. Sent an email to Karla on the 7th inquiring its whereabouts. Nothing. Phoned on 8th January, were told that the order had not been put through and we would not receive delivery until next week.
Pretty ridiculous knowing that the reason people buy their product is due to the benefits of the raw diet. Now my dog is without food and will no doubt have ill-health effects until I can find an alternative. Luckily there are enough out there and hopefully not as incompetent as these circus folk.”
“Won't use them ever again, made my dog ill and gave them benefit of the doubt thinking it was a bad batch then tried again with my other dog both ended up ill and required vet treatment.”
