“I have been using this product for almost 1 year and I am extremely satisfied with the quality of the raw minces, and I mostly try to order products with bones in.
The coarse meat is nice and chunky, the bone pieces have never been a problem, it all gets digested as expected.
I think the prices are very competitive and reasonable.
I do wait for the monthly discounts before ordering.
Our courier services always deliver on time and drivers are always pleasant. Southern area.
Puppies are weaned straight onto raw, and bones including chicken bones are introduced at 5 weeks of age.
I thoroughly recommend Durham Feeds raw products.”
“May 2023
Placed a order for 1x1.5kg. When the order came to be delivered they realised they didn't have enough so they tried to contact me one on a Friday afternoon and left no message when i missed the call.
So i was unaware of any issue and on the delivery day a few days later 30x454g showed up which is 1.4kg short of what i ordered. Rang them up to query this and was told " they ran out of 1.5kg and tried to get hold of me and couldn't so substituted my product with a more expensive product to the same amount of money " Not offered any form of apology wont be buying from them again. they also claim they left a message when they definitely did not.”
“April 2023.
A Nice coarse mince, not mushy or like a pat'e, no foreign bodies detected. Bones included in the minces are a perfectly manageable size and not a problem.(although bone in minces are not always suitable for very young or small puppies. ) Bone less minces are fine for young and small puppies.
No nasty smells, just a fresh raw meat smell. Tripe has a smell of it's own, PHEW ! but the dogs love it.
I have no objection to minced trachea, gristle, or other bodily parts, this all has a nutritional value and I believe quiet acceptable in raw minces.
Unfortunately prices are rising quiet a lot at the moment, but so is everything these days!
Delivery has always arrived within our time slot or if we are out, left where requested. Our driver is very polite and very helpful. (Southern, Portsmouth/Southampton run)
I have never had to return anything or ask for refund.
Just a lovely product, Thank you.”
“Absolutely disgusting. Far too much bone. Stinks dog threw up after eating this niluck. Will never buy again. The customer service is appalling when I spoke to them they don’t care say it’s good and should buy premium.”
“Poor customer service! I received a phone call 4 or 5 days after ordering to tell me that they were out of stock and didn't know when they would likely get them next in. Rather than apologise for the inconvenience and suggest an alternative (our puppy is struggling with the bones and is not eating) in a polite and caring way, They just asked me what I wanted to do, to which I replied... "find another company" which is what I'll be doing. I presume the company are so oversubscribed that they don't need to care about their customers, especially new ones that are nervous about the whole process.”
“I bought product from this company. I phoned to confirm money had been taken and my stock confirmed. When it comes time to deliver my product, I am told my product is no longer available as they have sold my product to someone else so they are double dipping.
Dont trust them with a barge pole as they are either crooks or are so amateur they cant keep a simple spreadsheet. trading standards have confirmed to me when you buy a product it is yours and the company has no right to re sell. speaking to the manager she lost it and started shouting at me saying I was shouting at her. no doubt after this review I will be band from purchasing off them again.”
“Been using DAF for a year now. Beef tripe only and our Pattajack loved it.
However the last batch we bought is totally different, it has great chunks of white gristle, smells different and our dog won’t touch it. And funny, we went into our local Jolleys pet shop where we buy the food from and the DAF freezer was completely empty, with no more due apparently.
We are now stuck with 6 packs of inedible raw food and we have to find an alternative that our dog will eat.
I also cant find an email to complain to.”
“Please be very careful if you use this product. I received as a substitute from my supplier who was out of stock of one of my normal proteins. I suspect the bone content is much higher than stated and found the bone fragments to be sharp. I would never use this product.”
“Always helpful on the phone, food is good 80/10/10 composition which I believe to be a good mix and reasonably priced, delivery is made whilst myself and wife are at work so they always put the boxes in our large recycling bin in front of our garage, and most of all our dogs love it. all in all brilliant!!!”
“I have been with daf for over 5 years the quality of the products as gone down the mince is just a watery slurry .Will not be ordering anything from them again.”
“No idea what is happening with their complete minces recently, last night I pulled an inch long sharp bone out the pork & tripe mince.
Last week I purchased 4 boxes & all have big bits of bone in them & definitely not 10% bone like it says it is.
I’m having to fish out all the big bits of bone it’s like the grinder hasn’t been working properly.
Very dangerous & disappointing wouldn’t recommend them to anyone.”
“I was with Durham Animal Feeds for 2 years and left because they kept running out of my choices. Returned 2 months ago and the delivery driver removed secured chains and opened the gate. Fortunately Casper was inside. He has no car sense and will run outside towards cars. Both Sally and Sophie the South West manager were unapologetic and said I should have a sign on the gate not to remove the chains. Really! They deliver dog food for heavens sake. Also the wild boar is completely full of bones and my dogs poo was full of bones. The driver swore at me. They are awful people with awful food.”
“We have been using this company for about 3 years now and have been happy with the service. There have been a couple of issues which we chose not to chase up but having reported it to the driver and the driver reporting it to the office no contact was made. 1 issue was that one of their drivers hit our new drive way wall and cracked all the mortar and another was the return of a box of food which had caused issues with all 3 of my dogs one blotted up and increased weight by 6kg in 2 weeks. I returned the box with the drive and he promised someone would contact me, no contact was made and no exchange or refund give, but as I have said I didn't chase these issues up. On the last 2 deliveries the driver has not rang the intercom on the gate and dumped the 8 boxes of food over the gate which broke the sensor and left the gate wide open to the property. Due to heavy rain the boxes became wet. I did report this as it was a security, the girl I spoke to took the complaint and the response was that the driver didn't throw the boxes over and there where no instructions on the order, "after 3yrs of custom and deliveries every 2 weeks I think they know to press the gate and it can be opened from anywhere in the world", also he would of had to be 7ft tall to be able to place the boxes over the gate which is on a hill. I replied and asked if this could be passed to a director, I have heard nothing since. Customer service NIL. I WONT BE USING YOU AGAINS. DELIVERIES ARE MADE TO QUITE A LOT OF PEOPLE IN THE AREA AND AS A FREQUENT DOG WALKER I WILL BE INFORMING THEM OF THE ISSUES”
“Received a box of 100% meat mince, cut it open and a load of white spots, see pics,
Contacted them they say it’s Sinew, if it’s Sinew it’s not meat, is it?”
“I have been with Druham for 2years.I don't know if they are trying to keep the cost down by putting more bone in it.my dogs poo is as hard as a bullet,which makes her scream when it come out.there are sharps bits of bone in it.it makes me worried about what is it doing to her inside ,no way will I be buying from them ever again.”
“been using these guys for approx 2 years now but the prices keep going up and recently the food has gone right downhill and its dangerous to use and my small dog was choking on a piece of bone with last nights meal. In fact the food looks to be mostly bone now with large sharp pieces in - sorry I will have to stop buying from you and find another supplier as my dogs deserve better than this - the dogs poop is now white and crumbly from too much added bone and one of them is severely constipated. this is the amount of sharp bones my small dog could have eaten in just one meal (approx 1/4 of a pack) thank god he didnt die when choking on some of this yesterday - disgraceful - had to bin a whole box of 14 packs of duck too as it smelt really bad and wasnt risking giving that to my dogs- AVOID at all costs if you want to keep your pets safe!!!”
“In order was placed for delivery on the 25th. I did not receive my two hour delivery slot email. I called them to ask about my delivery only to be told that they were unable to take the payment. There is no reason for the payment not to go through. They said that they tried to call me which was incorrect as I’ve had no missed calls from them or a voicemail left. Then they tried to say that they had sent an email which again was incorrect as I had gone through all the emails from the date that I placed the order to present and no email has been sent. I even make sure to check the junk folder. There was nothing no correspondence of any kind from this company. They tried to give me the runaround and saying all we can deliver next week which was no good because I was at work. Then I get to could we not leave it in a safe place absolutely not as I work 12 1/2 hour shift and I’m not willing to leave me outside for that long. They said they would investigate. As you would expect I’ve not had a call back. The customer service is appalling. I would recommend not using this company. AVOID!!!”
“Customer service is appalling. I spend £70-£85 each month on dog food. I placed an order of 5 boxes and only 3 were delivered on Friday. I rang them up yesterday to discuss this and was told that 4 boxes were delivered (still missing one). I said that I only had 3 boxes and they disagreed with me. Saying that there is photograph of 4 being placed on the door step I asked to see the evidence of this and they said they would send it but still haven’t received it. Clearly there is no proof! I said that my mum and step dad were both home when the delivery arrived and the delivery man didn’t ring the doorbell or knock on the door, my mum only noticed as he was driving away that there must be something at the door. They told me ‘James is one of our most experienced and trustworthy delivery drivers and that he rang the doorbell and knocked on the door before putting it on the floor because of no answer as common practice’ How she knew he knocked and rang the doorbell is beyond me as she said this as I phoned them up first time, so very unlikely he was stood next to her to answer what he did or didn’t do. Also, I know for a fact he didn’t ring the doorbell or knock. I was 2 boxes down, they have sent out one box of a completely different meat but I am still left one box down. The two women I spoke to were incredibly rude and unhelpful. The bone content is also extremely high, I feed half of a complete feed and half of a meat only feed to balance it out. But I am so disappointed with the lack of help and just being plainly rude to me on the phone. I know only 3 boxes were delivered as that is all we have and I know he never knocked on the door. I haven’t been sent any photographic evidence as they told me they would. Which clearly shows that she was lying. Why they can’t help either by refunding or just sending out what I ordered is beyond me!”
“Lowest quality raw I've ever come across. After feeding raw for 4 years previous to finding this brand I thought I would try DAF which was a complete waste of money.
The smell from the packs were horrendous before they were fully defrosted or opened. Once they were open I found large pieces of sharp bone throughout, small pieces of plastic and the disgusting smell was pungent.
As I have multiple dogs I had purchased numerous packs and upon checking the others found them all to be the same. I had to wrap and seal them before binning outside.
I would recommend anyone who values their dogs health to avoid.”
